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A free mobile app for Shopify merchants that brings together your customer conversations, marketing efforts, and more all in a single place on your phone.

Shopify Ping helps you focus on the part of your business that matters most: your customers.

Stay engaged with your customers by keeping all of their messages in one place.

Shopify Ping pulls from the messaging apps you already use to bring all of your customer conversations into a single mobile app, making it easier to respond to questions and build relationships with customers even when you’re on the go. Messages from Facebook Messenger, Chatkit, and more to follow soon, come together for easy, centralized, efficient management in the Shopify Ping app.

Shopify Ping also comes with Kit, a free built-in assistant that’s always working alongside you. Kit saves you time by running Facebook and Instagram ads, email campaigns, retargeting campaigns, and more on your behalf, all through simple conversations.

Kit can help you with:
Social media posts
Facebook & Instagram ads
Retargeting campaigns
Email marketing
Inventory sourcing
Editing product photos
And more

With Shopify Ping, you’ll spend less time shuffling between separate tools and more time on what matters most: connecting with your customers and growing your business.

Call us at 1-888-746-7439 for 24/7 support. You can also contact us at support@shopify.com, or visit the Shopify Help Center.

What’s New

Version 1.4.4

Increase your conversions by sharing discount codes in your customer conversations! This update allows you to access you store's discount codes in Shopify Ping and share them with just a few taps.

Ping now offers a variety of tools to help you have more engaging conversations with your customers:

• Share a product
• Create and share a draft order
• Share a discount code
• Traffic and sales from your Ping conversations can be tracked in the Marketing section of your Shopify admin.

We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.

Ratings and Reviews

4.5 out of 5
38 Ratings

38 Ratings

Kylezzzzzzzz ,

Unusable - no Google login

The app is unusable as I cannot sign in. There’s no google login.

Pebbles83 ,

It’s pretty good

And it combines all incoming messages from amazon shopify Facebook Instagram. MAKES MY LIFE EASIER 🤩

just wish it showed me an icon.
So I know where these communication traffic was coming from. 🤗 (maybe in the next update 😉)

Mtiz65 ,

Great start, but...

**Updated Review** Still glitchy. Still very laggy - messages often are delivered about 1/2 hr behind, so not cool when customers are trying to get in touch. I may as well stick with Pages. Sometimes the functions work, sometimes not. Still no ability to send photos, (very important with my business), so I have to keep switching between Ping and Messenger, which kind of defeats the purpose. I really like the ability to link to products, and create draft orders...
Hoping for some updates and fixes, as I really want this to work for me. As it is right now, it’s not very helpful and is kind of redundant 🙂


Shopify Inc.
39.7 MB

Requires iOS 11.2 or later. Compatible with iPhone, iPad and iPod touch.


English, French

Age Rating
Rated 4+
© Shopify Inc.


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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