Wizper is a mobile platform driven by a customer experience focused AI technology to analyze customer experience survey results. The platform will analyze and interpret satisfaction surveys, online reviews, and social media posts to offer detailed and actionable advice so that managers can improve their customers’ experience.
The app includes a dashboard screen, real time alerts and advice, and a learning and development section.
Wizper helps you:
• Improve customer satisfaction
• Constantly identify areas that require immediate attention
• Win back detractor customers
• Develop management skills
• Increase profitability
The dashboard brings together in a simple and complete way measurable results of all your indicators through interactive graphs for a snapshot of the business’s customer experience situation in real time and its evolution over time. The Wizper dashboard promise is 360 degrees in 30 seconds.
The application generates an alert as soon as a customer sends an evaluation that identifies him as a potential detractor. The real-time alert informs the manager about the source of customer dissatisfaction, and indicates the steps to take to intervene and eventually turn the dissatisfied customer into a promoter of the business.
Wizper’s innovative technology makes it the first application to directly connect a manager with a dissatisfied customer through the integrated call feature.
Advice and actions
Advices are provided when the application detects a trend that requires the manager to take action to guide him in optimal decision-making and execution.
Learn and grow
Wizper offers educational content (articles and videos based on real situations) to help managers develop their skills on an ongoing basis.
Wizper now enables multi-user, multi-sector and multi-branch management to adapt to the reality of different business models.
Added all departments filter
Full screen video enhancement
New metrics calculation method
Language settings improvements "Remember me" feature
Time display modification
Increased number of supported metrics
Assign dynamic video content to advice sections
Enhance UI stability
Fix Crash issue on Galaxy S7
Minor bug fixes
Up to six family members will be able to use this app with Family Sharing enabled.