By Wizper System
This app is only available on the App Store for iOS devices.
The Wizper application requires a subscription to the Wizper Customer Service platform.
Wizper is a mobile platform driven by a customer experience focused AI technology to analyze customer experience survey results. The platform will analyze and interpret satisfaction surveys, online reviews, and social media posts to offer detailed and actionable advice so that managers can improve their customers’ experience.
The app includes a dashboard screen, real time alerts and advice, and a learning and development section.
Wizper helps you:
• Improve customer satisfaction
• Constantly identify areas that require immediate attention
• Win back detractor customers
• Develop management skills
• Increase profitability
The dashboard provides measurable results in the form of interactive graphs for a snapshot of the business’s customer experience situation in real time and its evolution over time. The Wizper dashboard promise is 360 degrees in 30 seconds.
• A simple and comprehensive dashboard
• A 360 degree view of the quality of the customer experience
• All your indicators in one place
• Real time alerts
• Practical advice and clear information
The application generates an alert as soon as a customer sends an evaluation that identifies him as a potential detractor. The real-time alert informs the manager about the source of customer dissatisfaction, and indicates the steps to take to intervene and eventually turn the dissatisfied customer into a promoter of the business.
Wizper’s innovative technology makes it the first application to directly connect a manager with a dissatisfied customer through the integrated call feature.
Advice and actions
Advices are provided when the application detects a trend that requires the manager to take action.
For example, if several customers indicate dissatisfaction with the cleanliness of the bathrooms in a restaurant, Wizper will advise the manager to pay special attention to the establishment’s cleaning procedures.
Learn and grow
Wizper offers educational content (articles and videos based on real situations) to help managers develop their skills on an ongoing basis.
What's New in Version 0.951
- Minor modifications to labels
- New loading screen
- Performance improvements