Frank Reactions - Customer Experience & Customer Service in the Digital Era
By Tema Frank
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Customer Experience is the new business battlefield in our social media & online marketing era. Digital marketing & business strategy expert, Tema Frank interviews leaders of companies winning through great customer service. She also talks to pros in related fields like human resources (HR), process design, usability & marketing. Tema’s new book, PeopleShock: The Path to Profits When Customers Rule, comes out in spring 2016. Check out the blog at http://frankreactions.com and/or connect with Tema on Twitter @temafrank. Tema (rhymes with Emma) put up her first website in 1995 and launched her first web business (Web Mystery Shoppers Inc.) in 2001, to help financial institutions, retailers, travel companies and governments improve their web-related customer experiences.
||How to Get Your Team Ready to Rev Up Customer Experience - Frank Reactions - Customer Experience & Customer Service in the Digital Era||Two Takes on Staff & Customer Experience Improvement There’s nothing like a real holiday, disconnected from the Internet, to get you revved up and refreshed. I’ll tell you more about mine at the end, but first let me tell you …Continue Reading →||7/11/2017||Free||View in iTunes|
||Customer’s AREN’T Always Right, Dammit! So What Can A Seller Do? - Frank Reactions - Customer Experience & Customer Service in the Digital Era||This is a replay of one of our most popular episodes, first aired in April of 2016. If you missed it, have a listen; lots of good stuff in here! If you’ve ever worked in customer service, there’s a good …Continue Reading →||6/26/2017||Free||View in iTunes|
||6 D’s of Customer Service: Interview with Shep Hyken - Frank Reactions - Customer Experience & Customer Service in the Digital Era||I’m travelling in Europe at the moment, so I hope you’ll enjoy this replay episode of my interview with Shep Hyken. We’ll have fresh episodes of the Frank Reactions podcast starting in July. Customer service & customer experience expert,||6/14/2017||Free||View in iTunes|
||From Vision To Customers: How To Create A Service Culture - Frank Reactions - Customer Experience & Customer Service in the Digital Era||Tips For Creating a Service Culture in Your Organization||5/29/2017||Free||View in iTunes|
||Can Retailers Survive in the Age of Amazon? - Frank Reactions - Customer Experience & Customer Service in the Digital Era||Retail Survival = Seamless Experiences One of my favorite omnichannel retail stories is from Tesco in Korea. So when I spoke about changes in the retail world at the Seamless Africa conference a few weeks ago, I put up this …Continue Reading →||5/16/2017||Free||View in iTunes|
||How To Use Data To Fight Crime & Serve Citizens Better - Frank Reactions - Customer Experience & Customer Service in the Digital Era||How About Crime Preventers Instead of Crime Stoppers? Kris Andreychuk, Supervisor of Community Safety in the City of Edmonton’s Neighbourhood Empowerment Team, was frustrated. Get your FREE Transcript Now! His teams of social workers,||5/2/2017||Free||View in iTunes|
||Why You’d Better Care About Social Customer Care - Frank Reactions - Customer Experience & Customer Service in the Digital Era||Social Customer Care is Scary, But Inevitable I won’t lie to you: there’s a lot that can go wrong when you are interacting with customers online. But more and more customers are turning to social media when they’ve got a problem …Continue Reading||4/18/2017||Free||View in iTunes|
||How Investment Management Firm, Allan Gray, Became (& Stays) So Successful - Frank Reactions - Customer Experience & Customer Service in the Digital Era||Investment Management Firm’s Success Starts With Values I just got back from an amazing two weeks in South Africa, where I spoke at the Seamless Africa Conference, interviewed people like today’s podcast guest,||4/5/2017||Free||View in iTunes|
||Why Winning Companies Create Simple But Unique Value - Frank Reactions - Customer Experience & Customer Service in the Digital Era||In today’s podcast interview, multiple best-selling author, Chip Bell, discusses his new book, Kaleidoscope: Delivering Innovative Service That Sparkles, and the importance of going beyond good customer service to — not great service,||3/7/2017||Free||View in iTunes|
||How to Recession-Proof Your Business - Frank Reactions - Customer Experience & Customer Service in the Digital Era||During the last recession, Brian Gracon, author of Meconomics 101: 16 Ways to Improve Your Marketing, Selling and Business Management for Today’s Consumers, wondered why it was that some businesses were still busy, even when unemployment was high.||2/22/2017||Free||View in iTunes|
A wonderful resource for leadership information and insights.
February 16 podcast
I did listen to the podcast and found it to be very well-produced, as well as interesting and informative. There are aspects of the information therein that could apply to a professional appraisal practice but the podcast is by and large more applicable to retail sales.
Nonetheless, I still appreciated the opportunity to listen and continue to look forward to receiving other information from you and your firm.
Frank reactions is always insightful and never disappoints.