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Frank Reactions - Customer Experience & Customer Service in the Digital Era

By Tema Frank

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Customer Experience is the new business battlefield in our social media & online marketing era. Digital marketing & business strategy expert, Tema Frank interviews leaders of companies winning through great customer service. She also talks to pros in related fields like human resources (HR), process design, usability & marketing. Tema’s book, PeopleShock: The Path to Profits When Customers Rule, was a finalist for the Best Book Award in 2016 in the Business category. Check out the blog at and/or connect with Tema on Twitter @temafrank. Tema (rhymes with Emma) put up her first website in 1995 and launched her first web business (Web Mystery Shoppers Inc.) in 2001, to help financial institutions, retailers, travel companies and governments improve their web-related customer experiences. She now speaks internationally, and helps organizations find the right balance between technology and people.

Customer Reviews

Great stuff!

Frank reactions is always insightful and never disappoints.

February 16 podcast

I did listen to the podcast and found it to be very well-produced, as well as interesting and informative. There are aspects of the information therein that could apply to a professional appraisal practice but the podcast is by and large more applicable to retail sales.

Nonetheless, I still appreciated the opportunity to listen and continue to look forward to receiving other information from you and your firm.

Frank Reactions

A wonderful resource for leadership information and insights.

Frank Reactions - Customer Experience & Customer Service in the Digital Era
View in iTunes

Customer Ratings