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Frank Reactions - Customer Experience & Customer Service in the Digital Era

By Tema Frank

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Customer Experience is the new business battlefield in our social media & online marketing era. Digital marketing & business strategy expert, Tema Frank interviews leaders of companies winning through great customer service. She also talks to pros in related fields like human resources (HR), process design, usability & marketing. Tema’s new book, PeopleShock: The Path to Profits When Customers Rule, comes out in spring 2016. Check out the blog at and/or connect with Tema on Twitter @temafrank. Tema (rhymes with Emma) put up her first website in 1995 and launched her first web business (Web Mystery Shoppers Inc.) in 2001, to help financial institutions, retailers, travel companies and governments improve their web-related customer experiences.

Customer Reviews

Good conversation and relevant information

Frank Reactions has an wide selection of topics and guests with relevant information for both businesses and consumers. The host asks well thought out questions that keeps the conversation going which truly enhances the experience.

Frank-ly Great!

I’ve been interested in and following Tema’s work and social media posts for years. What a pleasure it was to hear stories from other women entrepreneurs at the live-taping of Why You Should Listen to Podcasts at CKUA. Frank Reactions and Frank Ideas are great sources of inspiration and information.

I’m glad I found this GREAT podcast

This is a podcast that entrepreneurs as well as consumers would do well to subscribe to.
It is one of the most engaging and informative podcasts I’ve heard; it is at once inviting and relatable.

Frank Reactions - Customer Experience & Customer Service in the Digital Era
View in iTunes

Customer Ratings