Pat Perdue's Customer Experience Podcast
By Pat Perdue
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Getting Customer Experience right is really, really hard to do. If it was easy, more companies would be doing it. Each episode, we meet people who's job it is to make great Customer Experience happen. Join us for insights into how you can improve your customer experience, and keep the customers you have.
||CleanEpisode 7: Key lessons and takeaways from our first 6 episodes, featuring our guests Afshan, Shep, Jeanne, Mike, Arleen, and D||As this episode is published close to Thanksgiving, It’s only appropriate that I express my gratitude to my wonderful guests, as well as my listeners. Podcasting is a journey of sharing, and bringing together.||11/21/2016||Free||View in iTunes|
||CleanEpisode 6: Doug Sandler (Mr. Nice Guy) talks about how the art of building relationships is the key behind providing consisten||You may know Doug as the author of the best selling book, “Nice Guys Finish First,”(click here to get your copy from Amazon.com). Doug is also host of the wonderfully successful podcast, “Nice Guys on Business Podcast.||10/30/2016||Free||View in iTunes|
||CleanEpisode 5: Arleen King, SVP Customer Experience at TELUS, shares how truly putting customers first is the secret ingredient in||Arleen King is Senior Vice President of Customer Experience at TELUS, and is the real deal when it comes to creating a customer centric culture. Arleen supports more than 6,000 team members in Canada, and 2,800 team members internationally.||10/23/2016||Free||View in iTunes|
||CleanEpisode 4: Mike Aoki shares how delivering great customer experience, and driving sales, don’t have to be mutually exclusive||Our guest, Mike Aoki is the President of Reflective Keynotes Inc., a Toronto-based customer service and sales training company that helps organizations improve both sales, as well as the experience of their customers.||10/17/2016||Free||View in iTunes|
||CleanEpisode 3: Jeanne Bliss, pioneer in the field of Customer Experience, and the author of Chief Customer Officer 2.0 - Pat Perdu||Jeanne Bliss is the President of CustomerBliss, where she guides the C-Suite and Chief Customer Officers around the world on earning business growth by improving customers’ lives. Her clients include: AAA, Johnson & Johnson, Brooks Brothers,||9/29/2016||Free||View in iTunes|
||CleanEpisode 2: Shep Hyken on how to be amazing! New York Times Bestselling Author Shep Hyken Discusses How Focusing on The Small||Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of||6/6/2016||Free||View in iTunes|
||CleanEpisode 1: Afshan Kinder is a master at creating transformational change to improve customer experience. Listen to what she||Afshan Kinder is a partner at Switchgear Consulting, a firm dedicated to helping organizations lead transformational change driven by a need to enhance the customer experience. Afshan has spent her career working with organizations that have set a hi.||5/4/2016||Free||View in iTunes|
||CleanWelcome to Pat Perdue’s Customer Experience Podcast - Pat Perdue's Customer Experience Podcast||Delivering great customer experience, every time, is really hard to do. Whether it’s over the phone, over social media, or apps on your smartphone, or in person, there are some companies who are just really good at this.||4/5/2016||Free||View in iTunes|
Pat Perdue's Customer Experience Podcast
This is a great podcast. Lots of great information on customer experience. Perfect for anyone who works in customer experience, customer service, or even sales.
Really informative! Pat's a great host and the guests really know what they're talking about. Looking forward to the next episode!
Great ideas in every episode. Nice mix of guests, engaging host. A very useful and enjoyable show.