Pat Perdue's Customer Experience Podcast
By Pat Perdue
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Getting Customer Experience right is really, really hard to do. If it was easy, more companies would be doing it. Each episode, we meet people who's job it is to make great Customer Experience happen. Join us for insights into how you can improve your customer experience, and keep the customers you have.
||CleanJeanne Bliss on her new book: Would You Do That to your Mother: The Make-Mom-Proud Standard for How to Treat Your Customers - Pat Perdue's Customer Experience Podcast||This Week’s Guest, Jeanne Bliss This week I sat down with Jeanne Bliss, best selling author of I Love You More Than My Dog, Chief Customer Officer, Chief Customer Officer 2.0, and her latest book, Would You Do That to Your Mother,||5/16/2018||Free||View in iTunes|
||CleanKate Ross Leblanc, and Katie Drechsel from Saje Wellness - Pat Perdue's Customer Experience Podcast||Uncover the Customer Experience Secrets from Saje Wellness.||7/2/2017||Free||View in iTunes|
||CleanEpisode 9: Casper, The Sleep Company! Casper CX Expert Michael Kim on how the Casper Customer Experience revolutionized mattress buying, all before their 3rd birthday - Pat Perdue's Customer Experience Podcast||Casper. The Sleep Company I’m really excited to share this conversation with Michael Kim, the Sr. Director of Customer Strategy and Planning for…Casper! The Sleep Company! I’m a huge fan of Casper, ever since they supported some of my favori||4/2/2017||Free||View in iTunes|
||CleanPeter Aceto, CEO of Tangerine Bank, shares his insights in keeping Tangerine Bank the leader in Client Experience - Pat Perdue's Customer Experience Podcast||[bctt tweet=”TY to @PeterAceto, President and CEO of @tangerine, for joining me on his week’s #CustomerExperience #podcast.” username=”CustExpPodcast”] What’s Unique about This Episode… Our guest, Peter Aceto,||2/26/2017||Free||View in iTunes|
||CleanEpisode 7: Key lessons and takeaways from our first 6 episodes, featuring our guests Afshan, Shep, Jeanne, Mike, Arleen, and Doug - Pat Perdue's Customer Experience Podcast||As this episode is published close to Thanksgiving, It’s only appropriate that I express my gratitude to my wonderful guests, as well as my listeners. Podcasting is a journey of sharing, and bringing together.||11/21/2016||Free||View in iTunes|
||CleanEpisode 6: Doug Sandler (Mr. Nice Guy) talks about how the art of building relationships is the key behind providing consistently great customer experience - Pat Perdue's Customer Experience Podcast||You may know Doug as the author of the best selling book, “Nice Guys Finish First,”(click here to get your copy from Amazon.com). Doug is also host of the wonderfully successful podcast, “Nice Guys on Business Podcast.||10/30/2016||Free||View in iTunes|
||CleanEpisode 5: Arleen King, SVP Customer Experience at TELUS, shares how truly putting customers first is the secret ingredient in providing great Customer Experience - Pat Perdue's Customer Experience Podcast||[bctt tweet=”Arleen King, SVP of #CustomerExp @TELUS, shares how Telus puts customers first.” #podcast username=”CustExpPodcast”] Arleen King is Senior Vice President of Customer Experience at TELUS, and is the real deal when it comes to creat||10/23/2016||Free||View in iTunes|
||CleanEpisode 4: Mike Aoki shares how delivering great customer experience, and driving sales, don’t have to be mutually exclusive - Pat Perdue's Customer Experience Podcast||[bctt tweet=”Great #CustomerExperience doesn’t mean sacrificing great #Sales. TY @MikeAoki for being a guest on our #podcast!” username=”CustExpPodcast”] Our guest, Mike Aoki is the President of Reflective Keynotes Inc.,||10/17/2016||Free||View in iTunes|
||CleanEpisode 3: Jeanne Bliss, pioneer in the field of Customer Experience, and the author of Chief Customer Officer 2.0 - Pat Perdue's Customer Experience Podcast||[bctt tweet=”I just listened to @JeanneBliss talk #CustomerExperience on @Patperdue’s Customer Experience Podcast” username=”CustExpPodcast”] Jeanne Bliss is the President of CustomerBliss, where she guides the C-Suite and Chief Customer Of||9/29/2016||Free||View in iTunes|
||CleanEpisode 2: Shep Hyken on how to be amazing! New York Times Bestselling Author Shep Hyken Discusses How Focusing on The Small Things can Make a Big Difference - Pat Perdue's Customer Experience Podcast||[bctt tweet=”Make a big difference by focusing on the doing the little things consistently really well.” @hyken” username=”CustExpPodcast”] Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Pr||6/6/2016||Free||View in iTunes|
||CleanEpisode 1: Afshan Kinder is a master at creating transformational change to improve customer experience. Listen to what she’s done to help her clients raise the CX bar. - Pat Perdue's Customer Experience Podcast||Afshan Kinder is a partner at Switchgear Consulting, a firm dedicated to helping organizations lead transformational change driven by a need to enhance the customer experience. Afshan has spent her career working with organizations that have set a h||5/4/2016||Free||View in iTunes|
||CleanWelcome to Pat Perdue’s Customer Experience Podcast - Pat Perdue's Customer Experience Podcast||Delivering great customer experience, every time, is really hard to do. Whether it’s over the phone, over social media, or apps on your smartphone, or in person, there are some companies who are just really good at this.||4/5/2016||Free||View in iTunes|
Pat Perdue's Customer Experience Podcast
This is a great podcast. Lots of great information on customer experience. Perfect for anyone who works in customer experience, customer service, or even sales.
Really informative! Pat's a great host and the guests really know what they're talking about. Looking forward to the next episode!
Great ideas in every episode. Nice mix of guests, engaging host. A very useful and enjoyable show.
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