Pega Resources - Podcasts Pegasystems Inc.

How do ambitious BPM initiatives expand beyond department-level optimization to achieve enterprise-wide business transformation?

Forrester’s Kate Leggett highlights significant trends for organizations to leverage in 2014.

How the government transportation organization has built a seamless, decision-based incident management environment to more efficiently track, manage and respond to a myriad of events.

Hear Peter McDonald, General Manager for Process Excellence at Telstra, discuss how Australia’s leading telecommunications and information services provider is driving customer centricity through process excellence. In this edition of the Build for Change Digest, Mr. McDonald details how the telco giant has redoubled its efforts to truly wow its customers. Whether it’s fulfilling B-to-B orders faster, or providing customers with a real-time status of their order, Telstra’s innovation is enabling it to transform the customer experience and create newfound customer advocates. 
 

In this edition of the Build for Change Digest, Jabil's Director, Lean Six Sigma, Gerry McCool discusses how Jabil is using advanced BPM to build on their organization's success with Lean Six Sigma. Jabil is a manufacturing company that takes continuous improvement seriously. A 17.2b company in 2012 with 165,000 associates around the globe.

Can using new technologies for mass personalization work against Communication Service Providers by inadvertently extending offers to the wrong customers? How can CSPs effectively practice Customer Value Management and use advanced predictive analytics to achieve the right results. In this edition of the Build for Change podcast we interview Dr. Jeriad Zoghby, Managing Director and Global Lead of Customer & Digital Analytics for Accenture, Dr. Rob Walker, Vice President Decision Management and Analytics at Pegasystems and Tom Erskine Business Line Leader for Pegasystems Communications Business.