WDS Experience Podcast
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For over a decade, WDS has worked with some of the largest wireless brands to help them improve products and services and design customer experiences that create long-term value. During this time, we’ve amassed an enormous amount of industry insight, employed some real industry experts and made some great industry connections. Now we want to share that!
||Mobile Loyalty Audit 2013||Series 2: Episode 3 - Mobile Loyalty Audit 2013So the apostles, have been postulating over the 'Apostle Model' and stressing over the 'Stress Tests', to discuss the outcomes of the WDS Mobile Loyalty Audit for 2013; its implications for NPS and CSAT;||19/4/13||Gratis||Ver en iTunes|
||WDS Trends 2013 #2 - The Predictors||Series 2: Episode 2 - Wireless Trends 5 to 10 Part 2 of WDS’ industry trends for 2013, the panel charge straight into their deliberations to cover the remaining topics from episode #1. Spanning security issues in our post PC era; Windows Phone OS as a||20/2/13||Gratis||Ver en iTunes|
||WDS Trends 2013 #1 - The Predictors||Series 2: Episode 1 - Wireless Trends 1 to 5Each year WDS releases its 10 industry trends. Now in its fourth year ‘the predictors’ seek to provide comment on trends that will be pertinent and relevant in the coming 12 months. From an excellent track||19/2/13||Gratis||Ver en iTunes|
||Putting telecoms loyalty through the blender||Series 1: Episode 7What is loyalty, what are the financial benefits of loyalty to a carrier or hardware brand and how can this be grown and managed? Primarily consumers are easily swayed on price; are rarely or truly loyal, and mapping the intricacies of||15/11/12||Gratis||Ver en iTunes|
||Battery Apathy! Are you always charged up?||Series 1: Episode 6 We’ve long been aware that battery performance is the Achilles’ Heel of the smartphone. Not only have we seen the volume of technical support calls relating to battery performance quadruple since 2008 but in a recent report from||8/10/12||Gratis||Ver en iTunes|
||Retail: I want a quirky keyboard||Series 1: Episode 5 There is a growing appreciation and awareness that retail is forming a key part of the customer journey. No longer is it just a transaction or a point in the lifecycle to just purchase a mobile device. It's now become fundamental to t||4/10/12||Gratis||Ver en iTunes|
||Customer Experience||Series 1: Episode 4 'Customer Experience' is the current mantra, permeating all sectors including the wireless industry. Operators are vying to differentiate their personal notion of a consumers' experience with evolving networks, devices and application||26/6/12||Gratis||Ver en iTunes|
||RIM | I love buttons||Series 1: Episode 3 Blackberry was an executive aspirational brand that was the game changer for mobile email. Many would say their messaging functionality is still superior, the build quality is reliable and carriers prefer its efficient network model,||2/5/12||Gratis||Ver en iTunes|
||Windows Phone – Can it hit double digit market share?||Series 1: Episode 2 Competing against the rampant march of Android and an ever-loyal base of iOS users, can Windows Phone compete in the brave new world of wireless to become the third ecosystem? Episode Two asks what Microsoft needs to do to reach a dou||2/5/12||Gratis||Ver en iTunes|
||OEM Differentiation||Series 1: Episode 1 The smartphone form factor has homogenized and many of the world’s leading manufacturers now launch products all running the same (or similar) OS variants. But if everything looks and feels the same, how can today’s device||2/5/12||Gratis||Ver en iTunes|
- Categoría: Gadgets
- Idioma: Inglés
- © The views expressed in the WDS Experience Podcast are those of the presenters and guests alone. They do not necessarily represent the views of WDS, its customers, partners or any employee thereof. WDS cannot accept (and hereby disclaims) any responsibility for loss or damage caused by errors or omissions. All rights reserved. Copyright WDS 2012.