Screenshots

Description

Cisco Technical Support simplifies network maintenance and saves you time by providing tools to help troubleshoot issues, research products, update & create Cisco Service Requests, track RMAs, and manage your install base anywhere, anytime!

What’s New in v 4.1.2
• Bug fixes and updates

Basic features available to all users:

• Engage with fellow networking professionals, ask and answer questions through the Cisco Support Communities
• Access to product-specific support content for over 7,000 Cisco products
• Access to over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers
• PSIRT (Security Advisories), End-of-Life and Field Notice mobile push notifications
• Cisco Reseller Locator found in Tools
• Bookmark your favorite RSS Feeds, and Video Channels - Available in "My Shortcuts"
• Save content with Pocket (Read-It-Later) service. Go to http://www.getpocket.com/ to learn more about setting up an account


Advanced features available to Cisco Support Contract Owners:

Service Requests & RMAs:
• View, Edit and Create Service Request and track RMAs
• Access to all case notes, and attachments (txt, pdf, xls, ppt, doc, and image file types)
• 30 Day history of Service Request related mobile push notifications found in "My Notifications"
• Receive Service Request updates via mobile push notifications
• Direct access to your TAC Engineer, On-Site Contact, and Field Engineer via phone or email
• Bookmark urgent Service Requests for easy reference from "My Shortcuts"
• Single tap to request case updates, case closure, and reopen cases

Service Contract & Product Coverage Information:
• View contract information and set-expiration reminders prior to their expiration with "My Contracts"
• An embedded bar code scanner makes it easy to lookup product coverage details by serial number with "Check Device Coverage"
• Ability to validate and update the current installation using your current location
• Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"
• Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices.

Bug Search Tool:
• Research Cisco software bugs by product, iOS version, or keywords
• Bookmark software bugs for easy access from "My Shortcuts"

Tools:
• SSH / Telnet Client
• IPSec Overhead Calculator
• VCS Service Checker


Have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com

What's New

Version 4.1.2

What’s New in v 4.1.2
• Bug fixes and updates

Ratings and Reviews

Praktisch und fehlerfrei

patrick-k

Die Community ist rege und qualifiziert. Das App tut sein Übriges. Leicht zu bedienen und im Alltag praktisch. Meiner Meinung nach Pflicht für jeden Cisco Partner!

Great app!

micbraun

Excellent app to view and manage your Service Requests when traveling, useful for both customers/partners and Cisco engineers!

Crashes very often :(

rock3tman

Mostly when reactivating

Information

Seller
Cisco
Size
14 MB
Category
Business
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© 2011 Cisco Inc
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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