Efteling 4+

Poor User Experience and Unusable Customer Service Chat

I recently stayed at Efteling Resort with the expectation of a smooth early park access, a feature prominently advertised. However, my experience was far from satisfactory, and the iOS app did nothing to help.

Firstly, the app offers no information on the early access process. We faced a confusing fork in the path upon entering the park, and there were no clear signs or guidance on the app to direct us. We ended up walking in the wrong direction for 10 minutes, only to be stopped by locked gates. A 20-minute detour later, we faced a 40-minute wait for an attraction we had hoped to access quickly.

To make matters worse, when I tried to use the customer service chat feature on the app to address this issue, it was completely unusable. Messages wouldn’t send, and there was no way to get immediate assistance, exacerbating our already frustrating experience.

The app should be a tool that enhances a guest’s experience, not complicates it. The lack of essential information and non-functional customer service features make this app more of a hindrance than a help.

Efteling Resort, your app needs serious improvements to meet the standards one would expect from a place that promises magical experiences.

Réponse du développeur ,

Sorry to hear that it didn't do what you expected. Could you please let us know via appteam@efteling.com where the fork in the path would be that would take you a 10-minute detour? Which resort were you at during your stay? Hopefully we will hear from you, so that we can improve our service in the Efteling App for a possible future stay. Once again, we're sorry to hear that the experience was not what you expected. We hope to hear from you soon. ^Dieter