No surges. Vetted drivers. Reliability. Airport rides with flight tracking. Free Wifi & chargers.
- Earn points for every ride with ClubLee to earn permanent discounts & faster pickup
- Running late? Snooze your car for an hour
- Use us for business too – Over 81% of the FTSE 100 have business accounts with us
- Pets and bikes welcome
- Fixed quotes in advance
- Pre-book up to 3 months in advance or get a car now
- Excellent customer service
- Track your driver’s arrival & your route as you travel
- Travel with us in 40+ cities worldwide. With our city selector, you’ll have a premium car service wherever you are; from New York to London.
- No need to help with navigation, our fully trained drivers will make your travel stress free.
- Courier service – we aren’t a regular taxi app, we transport parcels too
Our dedicated fleet of motorcycle, van & cycle couriers is the fastest in London.
Small parcels to large deliveries, our couriers are at your service in the UK & worldwide!
Experience a new level of service you won’t get when booking with another taxi. Download the new Addison Lee travel app, start enjoying your Global travel today!
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- Bug fixes and Performance Improvements
Ratings and Reviews
Very hit and miss
I used to use AL frequently after finding Uber’s service getting steadily worse. However the service is so very hit and miss, either getting one great driver out of 10 being reckless and rude drivers. The Club Lee also feels like a scam where the more frequent you ride you gain points to jump tiers and supposedly get discounts and faster pick ups. I’ve noticed the price suddenly jump up as I move tiers and the drivers definitely questionable... I’ve often complained and the customer service on that side have been great offering discounts but it does not seem like there has been an improvement on the driver side.
The pickups are also terrible where the app pinpoints your GPS and drivers get sent elsewhere. I have on one occasion got yelled at from a driver for not being in the right place despite being so on the app, after explaining that I was according to the app the driver didn’t even acknowledge that neither one of us was at fault but sulkily drove me to my destination.
App needs adjusting, and drivers definitely need vetting.
Carlyle Group Con customers and Addison lee drivers
I just discovered Addison drivers have had there income cut by the Carlyle Group - Addison lee owners - who take over 50% of the fair. their car rental has gone up and their milage income reduced. - the tips that DO go to the drivers are presented to the customer as an extra irritation AND unless I do THEIR CUSTOMER SERVICE work for them I cant tip the driver. OH AND they use those bloody star badges as a stick to beat drivers with. ... I await a response from the Carlyle group before deciding on action - but feel deceived into supporting very poor business ethics and behaviour.
I intend to identify individual directors & the CEO and investigate what posable justification they hide behind - At this moment I’m enraged. (Oh and this App ... ? Serves the Carlyle group perfectly NOT the customer or the drivers - LOL we will see if I get contacted by senior managment before they meet me and start spluttering about “we didn't know ...”
Unexpected parking charge on top of fare, faulty app
I was charged 4£ for not even 5 min of parking, which I wasn’t told anywhere in the app! If you book a prefix price ride you assume it is the final price! On top of that I contacted the driver before he arrived to ask if where we should go best, and he told us it is best to wait at arrivals! We easily could have gone to a better pick up location! Furthermore I downloaded the app to prebook a ride home from the airport. But unfortunately the app would not allow me to pay when I was abroad so I was only able to order the taxi once we arrived in Heathrow. The car was nice and it was a plant ride! I still would advice you to only take this cab service if you have no other option since there are hidden fees you can not anticipate in advance!
Up to six family members will be able to use this app with Family Sharing enabled.