By Atom Bank plc
Open iTunes to buy and download apps.
Welcome to Atom.
We’re the UK’s first fully-licensed bank designed exclusively for mobile. We’re redefining what a bank should be, making things straightforward, personal and great value.
Atom is designed so that everything you need from your bank is available directly from your mobile or tablet, with no need for “old school” branches.
Our App is unlike any other. It’s built on the gaming software Unity, a world first for a banking app (or so the internet tells us). Download and have a play, you don’t even need to open an account! Head to what we call the Playzone, a part of the App where you can learn a little more about us and open a Demo Account to see how our features such as the timeline, stream and portal all work.
We’re building Atom from scratch and putting you at the heart of the bank. Not only will you receive your own logo, making the App uniquely yours, but you’ll be able to name your bank whatever you want to.
You’ll also never need to remember your Mother’s maiden name, a teacher at your first school or the name of that much loved pet to keep your accounts secure; welcome to the world of biometrics. We’ll use your uniqueness and individuality as your security. Using your face, your voice and a 6 digit passcode, we’ll ensure that we keep things safe, but easily accessed by you.
This is the first step in a continual journey of testing and refinement. We’ll be extending our products and App features throughout 2016, but for now, welcome to the future of banking.
What's New in Version 1.3.3
‘Tis the season for giving and all that, so say hallelujah to another App update. So what’s on the list for you good girls and boys this time round…goodies!
You can now add your app to another device without needing to ask us first
The copy and paste function helps you do things even faster
Our techie elves have been busy swatting a few annoying bugs to ensure your experience is seamless
But we can’t let you go without a bit of Ho! Ho! Ho! So as a little Christmas gift from us to you, try shaking your mobile after you’ve downloaded this update. It’s magical!
Amazing Customer Service Team!
After the latest update I wasn't able to access my account anymore... it didn't recognise my face!!! I was incredibly frustrated!!
After contacting their customer service team the problem was eventually rectified!
This bank has the one of the most amazing customer service centre I have ever dealt with (I have called them 3 times since opening an account). I didn't have to queue for somebody to answer my call (was I 3 time lucky?). They stayed on the line with me and walk me through each step of getting my account back up and running!! Friendly, polite and what I didn't realise.. available 24/7!! I gave it 4 star instead of 5 because I am not a great fan of all the log in gimmicks this bank wants for you to access your account (voice and face recognition).
Not really sold on the app
Well. The first time I used it it was different and I liked that. However I find the app or the background systems as temperamental at best. My app stopped working and the app wouldn't recognise me, even though I'd invested money and had an open account. I've just tried to log back in again after a while and the app wants me to blink to register, and it won't recognise me again. I can assure you my eyes haven't changed in about 2 months!? If you're going to be an app based bank, it has to work first time, everytime. It needs some improvement and get more stable. It's a shame as initially it all seemed very promising. All's not list yet, but more work please.
Had to ring the helpline on Boxing Day to get advice on setting the app up on a second device (new iphone) and spoke to a very cheerful and helpful person who solved my problem. Unlike some other reviewers, the app has always worked for me, previously on a 4S and now on an SE.