With the dedicated Traveller app, everything you need to use the service is on your smartphone.
You can show your membership card on your phone and keep track of how many visits you have left.
Other features within the app include:
- A full list of the available lounges, spas, nail bars and restaurants and how to find them.
- Information on what visits you’ve used and how many free visits you have left.
- Ability to purchase more visits.
The Airport Lounge service and app are provided on Barclays’ behalf by Lifestyle Services Group Limited and DragonPass International Ltd.
If you have any problems with the app please contact Lifestyle Services Group on firstname.lastname@example.org
This app can only be used by Barclays customers who hold a qualifying account or pack.
Continued use of GPS running in the background can dramatically decrease battery life.
Added QR code for Membership card
Updated registration journey to use Membership ID
Bug fixes and improvements
Ratings and Reviews
I’ve had this benefit through my bank for 5 years now. Previously (around 3 years ago) they sent me a card through the post and I showed this at the airport lounge, they swiped it and I was allowed access. I used it several times and never had an issue. They replaced the card with this app. I’ve attempted to gain entrance to an airport lounge 4 times in the past 2 years, and every single time I’ve been denied. It’s embarrassing and totally unprofessional. I have complained each time and had next to dreadful customer service. No apology or ownership of issue. I asked for a replacement card as I’ve never had an issue with the card, they said no! I’m cancelling through Barclays and going elsewhere
The fact that the app does not work on my iPhone is not just inconvenient. People plan their trips base on using the lounge access and not being able to show their membership puts them in a very awkward situation. Barclays should be acting more professionally. This is damaging the brand which is stupid of them.
Whoever developed this should be sacked or maybe promoted in accordance with the Peter Principle.
To be associated with Barclays Bank is an embarrassment for the bank and its Digital Eagles who obviously haven’t tested this out.
It freezes by loading information and I have to switch off my iPad to stop the app.
Must do better.
- Lifestyle Services Group Ltd
- 174.8 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2015 Lifestyle Services Group Ltd
Up to six family members will be able to use this app with Family Sharing enabled.