BT Cloud 4+

During photo uploads app keeps hanging or closing, reboot it and does the same thing within minutes. Seems better if I don’t use the phone or other apps on my SE while it uploads, which will not be useful as I have many photos to upload. Don’t get this problem with any other cloud.

Reply: I am on the latest version of iPhone and by cloud software. Still hangs and also most annoyingly stops backing up when iPhone screen times out, I.e. backed up 12 photos in the last 8 hours when phone left alone plugged into power and with app running to back up my many photos. No wonder bt gives me 200gb free storage, I can’t use it ! As I said earlier, no problems with other clouds...

Sorry the app doesn't appear to be performing as it should. Please send details of the issues you're having to btcloud.support@bt.com and we will look into this further. Paula - BT UK Team

I’ve just downloaded this app and thought I’d give it a go. I rarely take heed of reviews as I feel each persons experience of an app and attached frustrations vary. I am generally pretty patient with these things but I think my use of this app is probably going to be very fleeting.
It backed up photos on my iPad fairly quickly, but that’s about the only positive I can give this. It doesn’t let you pick which photos you back up, all or nothing I’m afraid. So now I have to go through every one and delete any I don’t want to save. I’m patient BUT EVEN MY PATIENCE WEARS THIN IF I CAN ONLY DELETE ONE PHOTO AND THEN THE THING FREEZES AND I HAVE TO GO OUT AND BACK INTO IT TO DELETE ANOTHER!
BT, I don’t have all day to do this and I certainly can’t spend my life waiting for your app to behave. Come on, put some thought and effort into this app, it has potential but it’s pathetic at the moment.
Add to this the fact that it has a penchant for crashing and even a saint would curse it!
The cynic in me thinks this has just been thrown together as a sales point for your other packages and that you’re unlikely to improve it as that will have a cost attached. I know you’re in the business of taking money off me but please don’t insult my intelligence by pretending you’ve got a solution when all it does is cost me time and sheer frustration! Come on BT shape up and prove me wrong!

Sorry for the problems, can you please send your details here btcloud.support@bt.com and we will look into this for you.

Shane - BTCare Team.

The only good thing about this app and the BT Cloud generally is the amount of storage you get (1Tb). However, this is of little use if you can’t get the thing to work. I uploaded about 300Gb of files from my PC using the desktop app (documents, photos, music, video etc) which took a very long time even over BT’s fastest broadband and I arranged it all into folders. However, it would not then sync with the iPad or iPhone app and show any updates to the folders. I tried forcing a sync by pulling down the screen on the mobile apps but to no avail. I tried waiting a few days for it to sync by itself (which an unhelpful BT agent told me to do) but it still would not refresh and update to sync with the web or PC interface. Then, all the folders disappeared completely on all apps and website. The hours I had spent uploading and organising the files was lost! The whole
point of an service like this is to allow access to all data on any device and also to provide a back-up. This offering can’t be relied on for any of this and will drive you mad trying to get it to work. Don’t waste your time.

Thanks for the review, I'm so sorry to see you've had problems with the BT Cloud app. We'd really like to help you get this sorted. Please can you get in touch with us at btcloud.support@bt.com with your account information? Thanks, Neil - BT UK Team.