The BT Mobile app is an easy way to keep track of what you're using and see how much data, minutes and texts you've got left in your plan.

Note: This app is NOT compatible with SIMs from other mobile providers, including BT Business and EE.

The app will allow you to check the following:

- How much data have I got left this month?
- How many minutes and texts have I used?
- Have I spent anything on top of my plan?
- When will my allowances reset?
- How much do I spend when I go abroad?

If you login with your “My BT ID” you will be able view the usage for all other SIMS assigned to your account.

Before activating the app, please check the following:

1. You've activated your BT Mobile SIM and put it into your device.
2. You have not put a SIM from another service provider (including BT Business and EE) in your device.
3. Your device has an active BT Mobile data (recommended) or Wi-Fi connection.
Open the app to start activation. If you're connected to BT Mobile data, it’ll only take a few seconds to activate. If you're connected via Wi-Fi, type in your phone number and we’ll send you a text message with a PIN which you will need to enter into the app.

Having problems? Look for on-line help on the website, where you will be able to open a live “Chat” session with one of our advisors or search the BT Community Forum for more information. The app also has a Help menu, where you will be able select the “App feedback” option to provide a description of your issue and send logs from your device to our support team.

To learn more about BT mobile go to

What’s New

Version 3.72.4

Bug fixes

Ratings and Reviews

2.0 out of 5
413 Ratings
413 Ratings
stonebm ,

Backwards Step - Latest Release

Have used the app for almost 12 months now and up to the latest release I would have rated this as 4 or 5 stars; a great dashboard for showing your current usage, easy to control any additional spend or extra features (such as data bundles outside EU/UK).

So why the poor review now and low score of 1 star. Well it appears with the latest release the app now needs to recognise the SIM in your device. No thought given to people who tether their device (iPod touch) to their SIM in another phone (Nokia runnings Windows mobile). Appreciate it’s not the “norm” to do this (surely I’m not the only person who tethers devices) and for me personally a massive backwards step. I now can’t use the app (it refuses to run) so no ability to control spend or add extra features). Real shame that such a useful app is now just junk and occupying space on my iPod Touch storage.

Developer Response ,

Sorry to hear you're giving us 1 star. But please understand that our app needs to recognise the SIM in you're device and you may found that this is unfair but we need to do this for security reasons as we’ll use your SIM to validate who you are. Sorry if you disagreed with this but our mobile network is highly secure and we want to keep it this way. Please can you remove or review your comments with the understanding of what I have confirmed to you.

Clare- BT Care team

Cot 😋 ,

Worst Customer service ever

Everything worked until we changed our bt family plan to 15gb, my data didn’t get hanged till 15 days later even though the two other phones had been done 2 days after changing, so we called customer service and were switched to three different people. The last lady we were on the phone to was the only helpful one and gave us another deal with 30gb for a great price. Everything was fine for about a week until my BT app started not showing my usage and saying my usage isn’t available at the moment and it said to check on the website, but of course there was another problem, my phone number wasn’t even showing up on the website. Don’t even know if i’ve been charged for my data i’ve been using. Not good enough!

Developer Response ,

Sorry for the problems. Can you send us your details here and we will look into it for you.

Shane - BTCare Team

wolly_bolly ,

Doesn’t work on iOS 11

This app used to wok fine and was actually quite good. Then, as soon as I upgraded to iOS 11, it stopped working and now it won’t show me ANY of my current usage - so useless, basically! I have tried to report this to BT via the app but that feedback facility didn’t work either! If BT spent as much time and money on it’s telecoms business as it does buying pointless Premiership football, then they might produce an app that actually works!

Ash - It says ‘Update failed’ whenever I try and access the ‘My Account’, ‘My SIM’ or ‘Roaming’ tabs. The only tabs that work are the ‘Help’ and ‘Settings’. When I reset the app it works ONCE and refreshes the usage data, after that, the whole thing doesn’t work again and says ‘Update failed’ - Really frustrating!!!! I am using iOS 11.1.1 on an iPhone 6s.

Developer Response ,

I'm sorry you're having issues with seeing your usage. Are you able to see other features on the app?

Ash - BT Care Team


British Telecommunications plc
24.1 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
Rated 4+
© British Telecommunications plc 2018


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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