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BT Wi-fi

By British Telecommunications plc

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All BT Broadband customers get FREE and unlimited BT Wi-fi. Download the latest BT Wi-fi app to get an automatic connection to all 5 million BT Wi-fi hotspots in the UK. Just login to get started, and the BT Wi-fi app will automatically connect you to the UK’s largest wi-fi network whenever you're in range . **IMPORTANT: TO ACCESS BT WI-FI YOU MUST USE YOUR BT ID, @BTINTERNET.COM OR @BTCONNECT.COM EMAIL ADDRESS. THIS WAS SENT TO YOU IN YOUR ORDER CONFIRMATION EMAIL**

*NOTE* If you’re not automatically connecting when in range of BT Wi-fi hotspots, please check your devices auto-join settings are turned on. Go to ‘Settings’ and select ‘Wi-Fi’. Look for a BT Wi-fi network and then click on the (i) icon alongside this. Now select to turn ‘auto-join’ on.

Check out our set up tips below:

• Just use your BT ID or or email address and password to log in as a BT Broadband customer. Don’t worry, if you don’t have this to hand, visit for help.
• If you are asked for a PIN to install the connection profile, use the same PIN used to unlock your device.
• During the profile install, the profile will appear as 'unsigned'. Don’t worry, the profile will be assigned to your individual device during install and is 100% safe.
• If you can see the profile under 'General' and then 'Profile' in your device settings, the install was successful.
• BT Wi-fi voucher/subscription customers should not upgrade to this latest version as there is a known issue that in some instances could stop you logging on.

Need further help? Tweet us @BTCare or email us at Our helpdesk will contact you to solve your issue and help you get online.

Key features:

• Connect automatically to the UK’s largest wi-fi network
• No need to re-enter your username and password each time
• Find one of our 5 million BT Wi-fi hotpots on the high street or in your neighbourhood with our built-in map
• Non BT users can use the map to find their nearest free BT Wi-fi hotspot
• FAQ’s and step by step guides can help you if you’re having any problems

What's New in Version 5.0.0

**IT’S HERE!** You can now automatically connect to all 5 million hotspots in the UK
-With no need to open the app each time, you can walk in and out of hotspots hassle free
-Open the app once to start automatically connecting whenever you’re in a hotspot
-Compatible with iOS6 and above
**BUG FIXES** If you previously tried to log in with your BT ID and failed, please try again
**IMPORTANT** Use your BT ID or email address to log in. This was sent to you in your order confirmation email
**NOTE** BT Wi-fi voucher/subscription customers should not upgrade to this latest version as there is a known issue that in some instances could stop you logging on

Need further help? Tweet us @BTCare or email us at Our helpdesk will contact you to solve your issue and help you get online.


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Customer Reviews

Intermittently works!

Sometimes it says I'm connected in the app and I have wifi icon in the status bar, but I can't load any webpages (no internet connection for any apps). Sometimes if I try an hour or 2 later it suddenly springs to live. But it's not good because it auto connects but my iPhone is effectively cut off from the internet without it knowing, so I get no emails, messages or anything 😠

But if I uninstall the BT WiFi app and profile and login through the normal BT WiFi landing webpage it always works.
So there are some bugs with either the app or the profile that need to be fixed.

*EDIT* just reinstalled the app and now no option to install the profile in help and settings...?!

This app has come of age and is now essential

Updated 22 dec 13. Previously I gave this 1 star, as an app that had so much potential but couldn't be relied upon. The latest update has changed all that and this app has come of age. Connection and reversion back to 3G is seamless - Paddington station is a difficult environment as you wander in and out of wifi coverage. The new version absolutely nails it. Well done to BT this is now a powerful and essential app.


Worked fine before update, now as other reviewers have pointed out it won't connect to bt wifi hotspot or when it does the signal bars don't show then it disconnects, I have checked my login details and know they correct. So I deleted app and profile and reinstalled, when I put my login details it just comes up sorry we can't find your details we will try when you restart the app, that doesn't work either, please fix this issue I need bt wifi when at work.
I have now resorted to restoring my phone to a previous backup so I'm on the version that sort of works. Not happy, please Bt look into this as others are also reporting problems.

BT Wi-fi
View In iTunes
This app is designed for both iPhone and iPad
  • Free
  • Category: Lifestyle
  • Updated: 05 December 2013
  • Version: 5.0.0
  • Size: 27.4 MB
  • Language: English
  • Developer: British Telecommunications plc

Compatibility: Requires iOS 5.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.

Customer Ratings

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