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BT Wi-fi

By British Telecommunications plc

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Download the free BT Wi-fi app to get online automatically at over 5m hotspots in the UK. BT Broadband & BT Mobile customers get FREE and unlimited BT Wi-fi access. To login to the app you will need your BT ID or your primary email address ( or which was sent to you in your order confirmation email. You will only need to login once and the app will automatically connect you when in range of a hotspot.
If you have forgotten your username or password, go to

*NOTE* We are aware of issues with the devices ability to connect to hotspots. This is not within the apps control. If you’re experiencing problems with automatically connecting when in range of BT Wi-fi hotspots, please check your devices auto-join settings are turned on. Go to ‘Settings’ and select ‘Wi-Fi’. Look for a BT Wi-fi network and click on the (i) icon to the right of the network you’d like to connect to. Now select to turn ‘Auto-Join’ and ‘Auto-Login’ on. If you are still having problems, update your device software by going to General > Software Update.

Key features:

• Connect automatically to your nearest hotspots
• Use the new and improved BT Wi-fi map to find and get directions to your nearest BT Wi-fi hotpots
• Use the app to avoid going over your 3G/4G data allowance

Who can use the BT Wi-fi app?

• All BT Broadband customers
• BT Business Broadband customers
• BT Wi-fi 3 & 12 Month Unlimited subscription customers
• BT One Phone customers

Need help?

Tweet us @BTCare or email us using the ‘Leave us feedback’ section under ‘Help’ within the app. Our helpdesk will contact you to solve your issue and help you get online.

What's New in Version 6.5.2

Minor bug fixes


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Customer Reviews

Useful app

This with it's profile makes it easy to connect to BT Wifi when you are out and about. In fact, it can be pretty hard to fathom the connection without it if you are trying to connect through a browser (Tip: you can't signup for a BT Wifi account as being a BT broadband customer you already automatically have one!)
It also seems to auto connect when my ordinary connection goes down.
The hotspot finder for individual hubs is deliberately vague to avoid a queue sitting on your doorstep using your wifi. It IS clear on the PC app, however.
EDIT to clarify:
Install a "Profile" in this app's "Settings" and it makes connecting to the "FON" - a free, legal hotspot which every BT Hub broadcasts (unless disabled) for the use of all BT broadband customers without impacting the owner - very easy. So long as you are within about 12 metres of the hub.

Not able to connect

Have been a bt broadband user for years. Had to change password and now cannot connect bt wifi and keep being directed to bt. com to agree to wifi use and then get an error message. No problem using app before changing password so something has gone wrong with this app.


Yep, like most of the other reviews on here, I found the app unusable. Credentials not recognised despite definitely being correct.

More useless service form BT

Perhaps they should check things work before sending out time wasting emails encouraging people to sign up!

BT Wi-fi
View in iTunes
This app is designed for both iPhone and iPad
  • Free
  • Category: Lifestyle
  • Updated:
  • Version: 6.5.2
  • Size: 12.9 MB
  • Language: English
  • Developer:

Compatibility: Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Customer Ratings

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