By British Telecommunications plc
Open iTunes to buy and download apps.
Download the free BT Wi-fi app to get online automatically at over 5m hotspots in the UK. BT Broadband customers get FREE and unlimited BT Wi-fi access. To login to the app you will need your BT ID or your primary email address (@btinternet.com or @btconnect.com) which was sent to you in your order confirmation email. You will only need to login once and the app will automatically connect you when in range of a hotspot.
If you have forgotten your username or password, go to www.bt.com/password
*NOTE* We are aware of issues with the devices ability to connect to hotspots. This is not within the apps control. If you’re experiencing problems with automatically connecting when in range of BT Wi-fi hotspots, please check your devices auto-join settings are turned on. Go to ‘Settings’ and select ‘Wi-Fi’. Look for a BT Wi-fi network and click on the (i) icon to the right of the network you’d like to connect to. Now select to turn ‘Auto-Join’ and ‘Auto-Login’ on. If you are still having problems, update your device software by going to General > Software Update.
• Connect automatically to your nearest hotspots
• Use the new and improved BT Wi-fi map to find and get directions to your nearest BT Wi-fi hotpots
• Use the app to avoid going over your 3G/4G data allowance
Who can use the BT Wi-fi app?
• All BT Broadband customers
• BT Business Broadband customers
• BT Wi-fi 3 & 12 Month Unlimited subscription customers
• BT One Phone customers
Tweet us @BTCare or email us using the ‘Leave us feedback’ section under ‘Help’ within the app. Our helpdesk will contact you to solve your issue and help you get online.
What's New in Version 6.5
Small changes to UI & minor bug fixes.
Never become a bt customer
Were are the zero stars. Been a bt customer for over 2 years. Firstly they falsely sell you contracts with services you dont get in your area. The app it keeps cutting out for no reason. When you contact them the staff bully and harass you over the phone or chat. You say you want to deal with management and theirs never anyone there. You upgrade and they send people round without you knowing cause issues which stop your broadband working and your not able to get on line and want you to pay £129 for a visit you shouldnt need. They dont bother dealing with complaints they ignore them. They bully you and always give you a different story when you speak to a different member of staff. So far they have breached the consumer act, in breach of contract, bullying, harassment, fraud so not a company to get involved with. Still waiting for my call from gavin patterson the ceo.
Similar to others, I too have the same problem about being told I've "opted out of BT wi-fi" which clearly no sane person would do if they want to continue to access all BT hotspots. I've had no issues for over 3-years and now I can't even get a ticket raised to address this problem so perhaps a review will help the cause. Fingers crossed, we get an app fix.
I don't have any problems accessing BT wi-fi from my laptop with all the same credentials - hope someone from BT reads this!!
Current update is frustrating, I work in a place I rely on this app connecting me. It used to connect automatically whenever I unlocked my phone but now, it won't.
I have to open this app everytime I want to connect and it's frustrating when I have no signal waiting for this connection.
1 star as this doesn't really provide me a benefit as it used to. (I can just go into wifi settings to connect).
- Category: Lifestyle
- Updated: 14 April 2016
- Version: 6.5
- Size: 8.5 MB
- Language: English
- Developer: British Telecommunications plc
- © British Telecommunications plc 2016
Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.