Download the free BT Wi-fi app to get online automatically at over 5m hotspots in the UK. BT Broadband & BT Mobile customers get FREE and unlimited BT Wi-fi access. To login to the app you will need your BT ID or your primary email address ( or which was sent to you in your order confirmation email. You will only need to login once and the app will automatically connect you when in range of a hotspot.
If you have forgotten your username or password, go to

*NOTE* We are aware of issues with the devices ability to connect to hotspots. This is not within the apps control. If you’re experiencing problems with automatically connecting when in range of BT Wi-fi hotspots, please check your devices auto-join settings are turned on. Go to ‘Settings’ and select ‘Wi-Fi’. Look for a BT Wi-fi network and click on the (i) icon to the right of the network you’d like to connect to. Now select to turn ‘Auto-Join’ and ‘Auto-Login’ on. If you are still having problems, update your device software by going to General > Software Update.

Key features:

• Connect automatically to your nearest hotspots
• Use the new and improved BT Wi-fi map to find and get directions to your nearest BT Wi-fi hotpots
• Use the app to avoid going over your 3G/4G data allowance

Who can use the BT Wi-fi app?

• All BT Broadband customers
• BT Business Broadband customers
• BT Wi-fi 3 & 12 Month Unlimited subscription customers
• BT One Phone customers

Need help?

Tweet us @BTCare or email us using the ‘Leave us feedback’ section under ‘Help’ within the app. Our helpdesk will contact you to solve your issue and help you get online.

What's New

Version 6.6.21

Minor bug fixes

Ratings and Reviews

2.5 out of 5

208 Ratings

208 Ratings

Poor, pathetic.


I have to say that this has got to be amongst the worst and most useless apps I have.. Ok I'm not the sharpest tool in the box when it comes to IT, I accept that, BUT, for example when it says go to location services (which I can) turn it on (which I cant because the relevant sub menu does not include that function). When you consider both these instructions are on the same web page?

I have never actually found BT to be that good and the fool that I am has had an automatic subscription renewal enabled for years and never actually managed to get on line. Next task is to cancel automatic renewal go to competitor service provider and sign up.

If I could leave 0 stars I would, but I am obliged to leave at least 1 - which I have done, reluctantly.

Very useful background app

Fat Chris 09

I have had this app working in the background for years and I think it is absolutely fantastic! I never have to open the app, adjust the settings etc. - it’s just doing its stuff in the background. It connects me to WiFi automatically in places I wouldn’t even think you could find WiFi, and it’s got me out of problems on numerous occasions where I don’t have any signal. Thank you to everybody who’s been developing it

Not very good


First of all, I will say that BT's wifi network is hit and miss. When you can connect to it, that is.
I like many other people cannot connect to a hotspot as it won't accept my credentials despite being able to login and reinstall the connection profile.
So I find this to be quite unusable and the app is little more than a decoration on my phone in terms of use.
I will just look at adding more data on 4G and finish my contract with BT instead if trying to get this to work anymore. But wouldn't recommend, sorry.


British Telecommunications plc
9.4 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
Rated 4+
© British Telecommunications plc 2016


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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