Download the free BT Wi-fi app to get online automatically at over 5m hotspots in the UK. BT Broadband & BT Mobile customers get FREE and unlimited BT Wi-fi access. To login to the app you will need your BT ID or your primary email address ( or which was sent to you in your order confirmation email. You will only need to login once and the app will automatically connect you when in range of a hotspot.
If you have forgotten your username or password, go to

*NOTE* We are aware of issues with the devices ability to connect to hotspots. This is not within the apps control. If you’re experiencing problems with automatically connecting when in range of BT Wi-fi hotspots, please check your devices auto-join settings are turned on. Go to ‘Settings’ and select ‘Wi-Fi’. Look for a BT Wi-fi network and click on the (i) icon to the right of the network you’d like to connect to. Now select to turn ‘Auto-Join’ and ‘Auto-Login’ on. If you are still having problems, update your device software by going to General > Software Update.

Key features:

• Connect automatically to your nearest hotspots
• Use the new and improved BT Wi-fi map to find and get directions to your nearest BT Wi-fi hotpots
• Use the app to avoid going over your 3G/4G data allowance

Who can use the BT Wi-fi app?

• All BT Broadband customers
• BT Business Broadband customers
• BT Wi-fi 3 & 12 Month Unlimited subscription customers
• BT One Phone customers

Need help?

Tweet us @BTCare or email us using the ‘Leave us feedback’ section under ‘Help’ within the app. Our helpdesk will contact you to solve your issue and help you get online.

What's New

Version 6.6.21

Minor bug fixes

Ratings and Reviews

2.5 out of 5

247 Ratings

247 Ratings

Wi-fi Fon and the app the worst thing I have ever had the misfortune of signing up to

Mac Stanley

BT Wi-fi Fon do yourselves a favour and never use or get involved with it. Signed up for 12 months and it is the most infuriating inept product I have unfortunately ever had the misfortune to use. I signed up for unlimited 12 months a decision I regret hugely as someone that relies on a decent internet for work. It forever cuts out meaning you have to go through the tedious useless process of signing back in again each time, doesn’t work regularly and is incredibly slow when it does. Incredibly frustrating to use. I got the app as it said will ‘automatically sign my phone in’. It NEVER works. I can honestly say using BT both app and Wi-fi Fon are the most stressful and frustrating things in my life. Avoid at all costs.

Developer Response

Sorry to hear that. Send us your details here and we will look into it.

Shane - BTCare Team.

Poor, pathetic.


I have to say that this has got to be amongst the worst and most useless apps I have.. Ok I'm not the sharpest tool in the box when it comes to IT, I accept that, BUT, for example when it says go to location services (which I can) turn it on (which I cant because the relevant sub menu does not include that function). When you consider both these instructions are on the same web page?

I have never actually found BT to be that good and the fool that I am has had an automatic subscription renewal enabled for years and never actually managed to get on line. Next task is to cancel automatic renewal go to competitor service provider and sign up.

If I could leave 0 stars I would, but I am obliged to leave at least 1 - which I have done, reluctantly.

Over States, Under Delivers - Avoid!


Hyped coverage, luring unlimited downloads! BT is safe and secure knowing my moneys in the bank for 12mth locked in and I will never get my fill of unlimited data.
App shows you where all the coverage is on a map, get yourself into a hot, hot, hotspot and boom!.. Nothing! Nowt, Zip, Sweet FA
Shows you loads of coverage until you actually go there and find nothing. Very, very, very rarely can you hook up where you want to be. Spend your time hunting around like some deranged Pokemon hunter...... NOK when you are significantly over 15yrs old. I seriously expected someone to call the police one time, trying to get WiFi on a housing estate.
Regret signing up for this, so inconvenient and such a poor service it is virtually useless.
Btw BT - One star is one too many. Smh

Developer Response

Sorry you feel that way. This is a value added service so you can opt out of BT wifi via your BT ID anytime. The hotspots are also dependant on other hubs in the area and a number of things can effect the connection. If you need any more help drop us the details here

Shane - BTCare Team.


British Telecommunications plc
9.4 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
Rated 4+
© British Telecommunications plc 2016


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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