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BT Wi-fi

By British Telecommunications plc

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Download the free BT Wi-fi app to get online automatically at over 5m hotspots in the UK. BT Broadband customers get FREE and unlimited BT Wi-fi access. To login to the app you will need your BT ID or your primary email address ( or which was sent to you in your order confirmation email. You will only need to login once and the app will automatically connect you when in range of a hotspot.
If you have forgotten your username or password, go to

*NOTE* We are aware of issues with the devices ability to connect to hotspots. This is not within the apps control. If you’re experiencing problems with automatically connecting when in range of BT Wi-fi hotspots, please check your devices auto-join settings are turned on. Go to ‘Settings’ and select ‘Wi-Fi’. Look for a BT Wi-fi network and click on the (i) icon to the right of the network you’d like to connect to. Now select to turn ‘Auto-Join’ and ‘Auto-Login’ on. If you are still having problems, update your device software by going to General > Software Update.

Key features:

• Connect automatically to your nearest hotspots
• Use the new and improved BT Wi-fi map to find and get directions to your nearest BT Wi-fi hotpots
• Use the app to avoid going over your 3G/4G data allowance

Who can use the BT Wi-fi app?

• All BT Broadband customers
• BT Business Broadband customers
• BT Wi-fi 3 & 12 Month Unlimited subscription customers

Need help?

Tweet us @BTCare or email us using the ‘Leave us feedback’ section under ‘Help’ within the app. Our helpdesk will contact you to solve your issue and help you get online.

What's New in Version 6.1.8

Bug fixes.

NOTE: If you’re having an issue with the app, please can you contact the helpdesk via the Help section within the app and select “Leave us feedback” and include the reference BTAF to help us understand the issue you are experiencing.


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Customer Reviews


I hardly ever write reviews but the one star bashing this app appears to be getting has compelled me to write one and stick up for BT. It has recently updated and it says that you may need to go into the settings of your phone and tweak it here and there so that the phone will work the app correctly. For someone that is data precious and travel a lot in my job, this app has to be best I have on my phone. I am constantly picking up Wifi.

Don't be put of getting this app because of the bad reviews - download it, check it out and I would give it a couple of weeks to see what this bad boy can do! Well done BT!

Awful and useless

So I've been a bt broadband customer for a few years now and I have a bit account on the Internet with no problems at all but whenever I try to log on to by to connect to hotspots on my wifi settings logging in says that it's incorrect even though it works on the Internet so I thought this app would make a difference. So I got it and logged in but nearest hotspot is over seven miles away but still on my settings it says. "BT WiFi" and "BT WiFi with FON" and says that they are hotspots which is good because it automatically logs me in to them. However, it does not actually let me connect to this by wifi on settings so I'm not sure if I have to be in a listed hotspot on the by wifi app or what!

Good app

You need to use your log-in details to log into the app and then go into the settings on the app and install the BT profile on your phone. Once installed, your phone will automatically connect to BT wireless hotspots when in range. It's not necessary to open the app (in fact I've not opened the app for a few weeks until this morning).

It can be a bit annoying sometimes if your phone disconnects from 4G in the middle of something and connects to wifi, but ultimately it helps keep data usage low.

BT Wi-fi
View In iTunes
This app is designed for both iPhone and iPad
  • Free
  • Category: Lifestyle
  • Updated:
  • Version: 6.1.8
  • Size: 5.9 MB
  • Language: English
  • Developer:

Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

Customer Ratings

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