By British Telecommunications plc
Open iTunes to buy and download apps.
Download the free BT Wi-fi app to get online automatically at over 5m hotspots in the UK. BT Broadband & BT Mobile customers get FREE and unlimited BT Wi-fi access. To login to the app you will need your BT ID or your primary email address (@btinternet.com or @btconnect.com) which was sent to you in your order confirmation email. You will only need to login once and the app will automatically connect you when in range of a hotspot.
If you have forgotten your username or password, go to www.bt.com/password
*NOTE* We are aware of issues with the devices ability to connect to hotspots. This is not within the apps control. If you’re experiencing problems with automatically connecting when in range of BT Wi-fi hotspots, please check your devices auto-join settings are turned on. Go to ‘Settings’ and select ‘Wi-Fi’. Look for a BT Wi-fi network and click on the (i) icon to the right of the network you’d like to connect to. Now select to turn ‘Auto-Join’ and ‘Auto-Login’ on. If you are still having problems, update your device software by going to General > Software Update.
• Connect automatically to your nearest hotspots
• Use the new and improved BT Wi-fi map to find and get directions to your nearest BT Wi-fi hotpots
• Use the app to avoid going over your 3G/4G data allowance
Who can use the BT Wi-fi app?
• All BT Broadband customers
• BT Business Broadband customers
• BT Wi-fi 3 & 12 Month Unlimited subscription customers
• BT One Phone customers
Tweet us @BTCare or email us using the ‘Leave us feedback’ section under ‘Help’ within the app. Our helpdesk will contact you to solve your issue and help you get online.
What's New in Version 6.5
Small changes to UI & minor bug fixes.
Never become a bt customer
Were are the zero stars. Been a bt customer for over 2 years. Firstly they falsely sell you contracts with services you dont get in your area. The app it keeps cutting out for no reason. When you contact them the staff bully and harass you over the phone or chat. You say you want to deal with management and theirs never anyone there. You upgrade and they send people round without you knowing cause issues which stop your broadband working and your not able to get on line and want you to pay £129 for a visit you shouldnt need. They dont bother dealing with complaints they ignore them. They bully you and always give you a different story when you speak to a different member of staff. So far they have breached the consumer act, in breach of contract, bullying, harassment, fraud so not a company to get involved with. Still waiting for my call from gavin patterson the ceo.
Come on BT
Finally got wifi hotspot to work after weeks of trying. Tried logging in on this app, then the web version. Sometimes it recognised me, but bizarrely it said my password/login details were wrong on other occasions?! Couldn't get the hotspot wifi working though whether I was logged in or not (apart from at home with my Homehub and private password) I'm computer literate, don't worry... Just now I erased the app and reinstalled it and it has now decided to work. Also am I supposed to connect to wifi x or fon? The instructions don't specify and just say bt wifi. Given up on BT call centres (for broadband connection issues. )'If your fault happens again text this number' - doesn't even send. Result they think all is fixed because they don't even receive my feedback. Bt- do you use this stuff yourselves, or see how normal people try to use it? End of whinge.
Does what it says on the tin
So many whine on here but I can see the issues they have are not BT Wifi's technology but more their own device or login. The funniest review is the guy that thought it was free for non-BT customers too and complained about the app when he realised it wasn't.. hilarious. It works for me, could login automatically a bit quicker but you can help that by using installing the connection profile, under 'more', 'settings', 'connection profile'. This enables the device to login more reliably. Great coverage, unbeatable by your competitors.
- Category: Lifestyle
- Updated: 14 April 2016
- Version: 6.5
- Size: 12.1 MB
- Language: English
- Developer: British Telecommunications plc
- © British Telecommunications plc 2016
Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.