Download the free BT Wi-fi app to get online automatically at over 5m hotspots in the UK. BT Broadband & BT Mobile customers get FREE and unlimited BT Wi-fi access. To login to the app you will need your BT ID or your primary email address ( or which was sent to you in your order confirmation email. You will only need to login once and the app will automatically connect you when in range of a hotspot.
If you have forgotten your username or password, go to

*NOTE* We are aware of issues with the devices ability to connect to hotspots. This is not within the apps control. If you’re experiencing problems with automatically connecting when in range of BT Wi-fi hotspots, please check your devices auto-join settings are turned on. Go to ‘Settings’ and select ‘Wi-Fi’. Look for a BT Wi-fi network and click on the (i) icon to the right of the network you’d like to connect to. Now select to turn ‘Auto-Join’ and ‘Auto-Login’ on. If you are still having problems, update your device software by going to General > Software Update.

Key features:

• Connect automatically to your nearest hotspots
• Use the new and improved BT Wi-fi map to find and get directions to your nearest BT Wi-fi hotpots
• Use the app to avoid going over your 3G/4G data allowance

Who can use the BT Wi-fi app?

• All BT Broadband customers
• BT Business Broadband customers
• BT Wi-fi 3 & 12 Month Unlimited subscription customers
• BT One Phone customers

Need help?

Tweet us @BTCare or email us using the ‘Leave us feedback’ section under ‘Help’ within the app. Our helpdesk will contact you to solve your issue and help you get online.

What's New

Version 6.6.23

Minor bug fixes.

Ratings and Reviews

2.5 out of 5
336 Ratings
336 Ratings
Mrgee-62 ,

BTwifi X not connecting

I cannot connect to btwifi X keeps telling me wrong password or unable to connect, I use to have no problems connecting now I’ve tried deleting and reinstalling the app updated my login details installed a connection profile again still not connecting getting annoying now, I’m using an iPhone Xs my iPad also will not connect to wifiX. Now December still same issues

Developer Response ,

Hi, sorry to see this. If you're still having trouble can you please send us your details here

Shane - BTCare Team.

underthesun2012 ,


No problems at all with BT Broadband at home - actually, I rate them very highly and am very impressed with their service, price, and the speed and consistency of the connection at our home.

But this app is absolutely dreadful... unless you’re constantly streaming data, it disconnects. Speed is atrocious, and constantly having to login defeats the purpose of the app.

If I was paying just to use the FON connection, I’d be looking for a refund and an apology. As a free add-on with home broadband, it’s barely usable.

Ayton United ,

Doesn’t recognise BT iD.....🙁

Can’t even access the app......👎👎👎

Developer Response ,

Sorry to hear that, can you log into your BT ID ok on

Shane - BTCare Team


British Telecommunications plc
34 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
Rated 4+
© British Telecommunications plc 2016


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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