Buy train tickets to any destination in Britain; with no booking or card fees:
• Save up to 50% with an Advance ticket; compared to standard Anytime fares
• Get live information on the go; including platform numbers
• Collect Nectar points on all journeys
Follow us on Twitter @GWRHelp or like us on Facebook - facebook.com/gwruk for alerts about the latest version and new features.
We’ve listened to your feedback and here are the new updates for this release:
• Bug fixes
Got any feedback? Select ‘Contact App Support’, located under ‘Settings’ within the app to let us know what improvements you would like to see or if you have any issues to report.
Ratings and Reviews
So bad it’s untrue
Actually makes using the website far easier and more user friendly, which is quite an accomplishment. Doesn’t make any part of booking a train ticket from A to B simple, easy or repeatable.
Jan 2018 update.
Just tried it again and it’s still abhorrent.
It now shows you your collection references for your train journeys, which you can access by signing in. This, is a good thing.
However, even though you’ve signed in, it won’t load your favourite journeys. This is a bad thing. So you have to set them up again. But, you can’t preemptively add these; you have to buy a ticket for a journey before you can add it as a favourite. Which makes no sense so this is also a bad thing.
Unlike the website, you can only buy one ticket at a time, so can’t add four or five tickets to your basket, pay for them all together and get one collection reference.
Instead you have to pay for each one individually and get a collection reference for each one individually. This process is made worse because it forces you to sign in again every time you press buy. Buy five tickets, sign in from scratch five times. Because having fingerprint ID or Apple Pay is clearly not good enough.
Still, at least it means that if someone steals my phone and gets past the lock screen, they won’t be able to randomly buy train tickets on my account!
Because I’ve deleted the app again.
E-ticket doesn’t work at barrier
Had this app worked it would have been a really useful tool. I tried the e-ticket option when buying my ticket as the queues to collect normal tickets at the station can be stupidly long. After a scrum to get to the barrier I scan my e-ticket on the scanner and nothing. People start getting agitated behind me. I come out of the queue and try and speak to a station attendant and they are busy or ignoring me. I eventually get one of their attentions and he says ‘you’ve just got to scan it on there mate’ (like I didn’t know that already). By this time everyone else is through the barriers. I try all scanners and nothing. The guy ends up using his pass and let’s me through. Come on GWR. Sort it out so it works as it’s supposed to to prevent others looking like a complete plonker.
The attendant is walking through my coach now asking for tickets... let’s see if this works!! I feel another embarrassment coming.
They’ve split journey planning from train tickets, but you can buy train tickets from the journey planning section, and have to do a journey plan in the train tickets section. That’s the main problem - it’s a disjointed app that makes it difficult to do the simplest things. For example, more often then not if I use the train tickets section with the default ‘departing now’ option, the app fails to bring up a list of trains, and instead goes to a duplicate (but rubbish, ugly and clearly just a page on the website) page to re-enter the route plan, possibly because the app can’t reconcile ‘departing now’ with the fixed 15 minute departure windows. But a basic error that makes the app so irritating it’s difficult to use. Worse than that, it doesn’t do it every time, so I get lulled into a false sense of security!
Up to six family members will be able to use this app with Family Sharing enabled.