Charge Your Car's mobile app lets you search for, navigate to and charge your electric vehicle at any of CYC's supported EV charging points around the UK.
• This new release of the app includes bug fixes and improvements.
Ratings and Reviews
Payment registration failure, can’t start charge.
First time I used the app I needed to get my car charged quickly for a work trip. Plugged in car, found charge point in the app, selected option to start charging. App displayed a payment registration page, I duly entered new card details and it responded with card successfully registered. Entered CVV number and selected register card, app responded with Sorry, but your payment registration failed: No suitable account was found for this transaction.
I then couldn’t check the card details, there’s no option to edit or delete registered cars.
I re-entered my card details checking everything was correct as I went along. Same outcome. Checked the app account details, all appeared ok. Repeated a couple more times to no avail.
Deleted the app and reinstalled. App strangely retained my account details (presumably held off device). Repeated card registration process, same failure.
Logged on to ChargePlace Scotland web site and registered a direct debut to handle payments. Went back to app and tried to start a charge, couldn’t get past card registration screen, still got the same failure message.
I’m in Scotland where charging is free so this whole experience is laughable.
I went back to the ChargePlace Scotland web site and requested a new charge point card (£20), phoned their support and had them remotely start charge.
First time I ever tried to use this service provider. Customer services really good but overall service less than one star. Drove from London to Lewes and needed to charge. Only 1 DC charger in Lewes owned by these clowns. I did not have one of their RFID cards but wasn’t worried as I had checked with them before hand and was told I could download the App or pay by phone. I arrive in Lewes and attempt to pay by phone. It rang out twice with no one answering. Ok not a problem download the App. Downloaded the app. Filled out all the details submitted only to receive an error message!!! Phoned customer services. Response “ oh sorry about that our app is down we are trying to fix it. We can’t take payments over the phone and there is some data protection issue”. Customer services connected me free of charge but this pantomime took 25 minutes. Why can’t they all just take contactless payment cards everyone else does?
Useless as you cannot register a card
Exactly the same experience as Gerry except I had already set up an account and a direct debit to pay
So I try to use the app and it asks me to add a card and then tells me it’s failed
I then called the “pay by phone “ number on the unit- continuous “line busy “ message
So call customer service number and ask about “pay by phone “ only to be told “ohh we don’t do that anymore “ - thanks a lot CYC really helpful
Customer Services then try to switch unit on remotely but that doesn’t work either
I emailed CYC later to find out what the problem was only for them to admit
1. The app doesn’t work as cards can’t be registered
2. You can’t even sign up online and then use the app because- guess what? The online site and the app don’t talk to each other or even use the same information as they aren’t linked in any way
All in all total and utter waste of time and space
It’s only got a star because that is the least you can give I wouldn’t even give it one
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Up to six family members will be able to use this app with Family Sharing enabled.