iPhone Screenshots

Description

Our free Chiltern Railways app helps make journey planning, accessing the latest travel information and buying your tickets even easier.

This release features improved live train times functionality with live train progress.

It’s simple and secure to purchase your Chiltern Railways e-ticket through the app, download to your phone and use for your next journey. And if you’re planning to travel on another UK rail network, you can buy your ticket on the Chiltern app too. Just purchase the same way and print a paper ticket at your preferred station.

And when you buy train tickets through our app, we’ll never charge you a credit card, debit card or booking fee. So, it’s goodbye pesky queues at the ticket office. And hello cheapest Chiltern fares around!

Download and register the Chiltern Railways app to:

- Always find the cheapest fares available in your search results

- Get an instant e-ticket for many Chiltern Railway journeys, saving time at stations

- Enjoy fee-free fares. You won’t ever pay credit card, debit card or booking fees when you book direct from Chiltern

- Group save bookings for three or more customers can be purchased via the app

- Quickly find your recent journeys in our new My Account section, where your details are securely maintained in the app for quick and easy repurchasing

- Get up-to-the-minute updates on your train status with live departure boards and platform numbers

- Purchase tickets for any UK train journey and collect them at your chosen station with a self-service ticket machine.


Getting your ticket
E-tickets may look like a humble barcode but when they’re stored in your app’s Booking section, they become the quick and easy way to travel – you can even use them if your smartphone is offline.

Picking up tickets from a ticket machine
If you plan to pick up your tickets from a ticket machine, you'll need your reference numbers which are stored in the bookings section to view at any time.

Using your Smartcard
Request a new Smartcard through the app when making your next ticket purchase. We will then send you your Smartcard in the post. You may then load the ticket onto your Smartcard at the gate.

What’s New

Version 3.0.4

Fixed issue with start screen

Ratings and Reviews

1.4 out of 5
146 Ratings
146 Ratings
mlc141 ,

Utterly Terrible App

This app is truly awful. The old app was annoying, and I was quite looking forward to Chiltern Railways making some improvements for this new one, perhaps even considering the user journey and utility for regular travellers. However, they’ve managed to make something that’s so much more clunky, with additional steps to input data, no quick links to favoured journeys, or the ability to see what time the train you’re on gets in to your station. It is so bad I’ve had to resort to finding the info elsewhere on the National Rail Enquiries app. As other reviewers have said, most of the people using this app have no interest in buying a ticket, but have to pretend to in order to the info on the train timetable to plan journeys.

We pay a bucket load of money to travel on this service, and you can’t even do us the courtesy of being able to re-plan journeys when the service lets us down.

Mcccd12345 ,

Bring back the old app

* Update *

I saw a big poster at the station saying that Chiltern have listened to their customers and have improved the app. They obviously have not listened to any of the customers who have reviewed the app.

It is still awful. Use the Trainline app instead (uses same data and not perfect but better than Chiltern)

They have optimised this app for purchasing one off tickets rather than serving their existing customer’s need to use it to plan and travel when they already have a travelcard etc...

I am now ready to uninstall the Chiltern App for good. What a shame. The old app was really useful.

———————————————————

A classic example of style over substance. The old app was so much better. What has happened to your favourite or recent stations? You have to type them in. Do the app designers ever actually use it to travel? The live train times does not allow you to go back easily and do another search or search for later trains. It gets worse, live train times do not show you the destination ! I deleted the old app from my phone and would like to get it back but can’t.

Developer Response ,

Thank you for your review. We are monitoring all customer feedback. A lot of customers commented that they were disappointed for the new app not to feature live train functionality and favourite journeys. We are working as fast as we can to restore this functionality from early June 2018. We apologise for the frustration this has caused.

MMCApps ,

Great Improvement

So customer service isn’t just about getting things right - it’s also about what you do when things don’t go well. The app team for Chiltern have obviously invested the time and thinking to rebuild the functionality and experience to what it should be to match the standards of customer service that Chiltern usually provide ( even responding to implement a suggested enhancement within 48 Hours) Well Done Team

Developer Response ,

Thank you for your review. We are monitoring all customer feedback. A lot of customers commented that they were disappointed for the new app not to feature live train functionality and favourite journeys. We are working as fast as we can to restore this functionality from early June 2018. We apologise for the frustration this has caused.

Information

Seller
The Chiltern Railways Company Limited
Size
69.1 MB
Category
Travel
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© Arriva UK Trains 2018
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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