Screenshots

Description

Order from the best restaurants in the business – from local hotspots to national favourites – and get the food you love delivered fast, right to your door.

Choose from hundreds of fine restaurants around the neighbourhood, including Busaba Eathai, Carluccio's, Gourmet Burger Kitchen, MEATliquor, and other top quality independent businesses.

Find your faves or try something new
- Search by cuisine, category or restaurants for your postcode
- Browse by fastest delivery time
- View menus and read dish details
- See popular restaurants and meals in your area

Ordering made simple
- Easily add and remove items from your basket in a single tap
- Place an order for now, later today or tomorrow
- Pay directly from your phone

Live updates
- Track the progress of your order – from cooking to delivery – in real time
- Receive notifications on delivery status
- See your rider on the map when they’re nearby

Everything where you need it
- Save delivery instructions for riders
- Securely store multiple payment methods
- Save and name your different delivery addresses
- View order history and download receipts

What’s New

Version 2.63.0

The Deliveroo app gets better with time – like a bolognese sauce, gently simmering on the stove.

Update to the latest version and you'll enjoy tangy new features, spicy added extras and a generous dollop of bug fixes.

Bon appetit!

Ratings and Reviews

4.7 out of 5
203.1K Ratings
203.1K Ratings

Editors' Notes

Sometimes, cooking or heading out to a restaurant just isn’t in the cards. Deliveroo makes those moments far more memorable by delivering meals from places that don’t normally do that. The quick, clean interface makes it super-easy to find nearby burgers, sushi—whatever’s calling your name—and then place an order. We particularly love how the real-time updates on the driver’s progress tell us exactly when you'll get to satisfy that appetite.

Hannah Knight ,

APPAULING SERVICE

I placed an order at 18:33 on a Saturday, granted, it would be busy. I waited the 50 mins I was advised by on my app. The status of my order was the the restaurant were still ‘preparing me food’. Eventually, after over an over, the status updates to ‘assigning a driver’, okay, cool. Not long to go now. 20 minutes passed. I used to online chat through the app. Well, things from here went downhill. I spoke to 2 reps who just kept leaving the chat without the issue being resolved. From there, I had my status drop from ‘rider assigned’ to ‘assigning you a driver’. I got to my third chat, where they could only offer me a £2.50 credit to my deliveroo account. The delivery cost my £3.09 so that didn’t cover anything?

I called the restaurant as I was conscious that my food would get cold. They advised me they do not start making my food until a deliveroo driver has turned up as they have had complaints previously where their food has arrived cold because drivers do not turn up. So I had waited over and hour for NOTHING to have even happened.

I had to make a call in the end for my order to be reviewed and raise a complaint about the three people I spoke to on the chat and why 6 drivers declined my order. My food did not arrive until 9pm.....cold. All I got was another £2.50 credit and was told they could not offer more as it was not within deliveroo a regulations to do so. £5 off my next order when I will never be using their service again. Appauling!

123John789 ,

Useless customer service + never on time

Ordered a fair few times off Deliveroo but no more. They are absolutely terrible when it comes to delivering on time and when something does go wrong, you phone up to their call centre that does nothing but read out their script to you no matter what you say. I’ve only once I think received an order on time. When an order is placed and it’s late, they do almost nothing about it until it’s extremely late and they pathetically offer £2.50 credit for your next order. I had to argue with them on the phone numerous times before about the fact I paid for something that I actually didn’t receive and it just about got sorted in the end. Uber Eats is far better and when you have a problem they are a lot more understanding and deal with the issue a lot more efficiently. Deliveroo act completely powerless when it comes to helping out the customer. I had to tell them how to go about sorting out a problem I had with an order previously rather than them actually knowing what to do in that situation.
Overall, bad service and extremely poor customer service.
If it’s available in your area, stick with Uber Eats, they are a lot more reliable.

Editors' Notes

Sometimes, cooking or heading out to a restaurant just isn’t in the cards. Deliveroo makes those moments far more memorable by delivering meals from places that don’t normally do that. The quick, clean interface makes it super-easy to find nearby burgers, sushi—whatever’s calling your name—and then place an order. We particularly love how the real-time updates on the driver’s progress tell us exactly when you'll get to satisfy that appetite.

Information

Seller
ROOFOODS LTD
Size
93.3 MB
Category
Food & Drink
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Languages
English, Arabic, Chinese, Dutch, French, German, Italian, Simplified Chinese, Spanish, Traditional Chinese
Age Rating
Rated 12+ for the following:
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Copyright
© 2019 Roofoods Limited
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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