Screenshots

Description

Order from the best restaurants in the business – from local hotspots to national favourites – and get the food you love delivered fast, right to your door.

Choose from hundreds of fine restaurants around the neighbourhood, including Busaba Eathai, Carluccio's, Gourmet Burger Kitchen, MEATliquor, and other top quality independent businesses.

Find your faves or try something new
- Search by cuisine, category or restaurants for your postcode
- Browse by fastest delivery time
- View menus and read dish details
- See popular restaurants and meals in your area

Ordering made simple
- Easily add and remove items from your basket in a single tap
- Place an order for now, later today or tomorrow
- Pay directly from your phone

Live updates
- Track the progress of your order – from cooking to delivery – in real time
- Receive notifications on delivery status
- See your rider on the map when they’re nearby

Everything where you need it
- Save delivery instructions for riders
- Securely store multiple payment methods
- Save and name your different delivery addresses
- View order history and download receipts

What's New

Version 2.50.0

We’re always working to improve the Deliveroo
app. In this latest version, we have:
- improved order help flow
- renamed the app for customers using the app in Traditional Chinese
Update your app to get the most out of Deliveroo!

Ratings and Reviews

4.7 out of 5
171.2K Ratings
171.2K Ratings

Editors' Notes

Sometimes, cooking or heading out to a restaurant just isn’t in the cards. Deliveroo makes those moments far more memorable by delivering meals from places that don’t normally do that. The quick, clean interface makes it super-easy to find nearby burgers, sushi—whatever’s calling your name—and then place an order. We particularly love how the real-time updates on the driver’s progress tell us exactly when you'll get to satisfy that appetite.

Don’t bother

Miss CG

I installed this app with excitement thinking it could be something I could use together with Zomato. By far, the worst customer experience ever. I have used Deliveroo the first time only recently (they take 2 dirhams authorisation when you add a credit card and I got a message from the bank saying they took the same amount twice, not a good start) and my order was super late. I called the customer service and a lady picked up. First of all, she was not polite at all: she sounded like she was doing me a favour to pick up the phone when I explained the pre-authorisation was taken twice and that my order was very late. Very bad customer service. I thought I may have had just a bad experience and tried to order with this app a second time: another disaster. My order was late, I call the restaurant and they tell me the food is ready but the Deliveroo driver is nowhere to be found. The food took more than an hour and a half to arrive and again, the customer service was appalling to say the least. Morale of the story: don’t bother with this app, use zomato, much better, with a live chat that ALWAYS works and with good customer service.

Developer Response

Hey, apologies for the level of customer service you experienced with us. We would love for you to give us another try, please reach us on 0203 699 9977, support@deliveroo.co.uk, Twitter or Facebook (https://twitter.com/DeliverooHelp / https://www.facebook.com/DeliverooIE) so that we can further look into it and prevent it from occurring again. We hope you continue to use Deliveroo.

Poor customer service

Maximoffs

I am writing a poor review due to a bad experience with customer service given by deliveroo. Shortly after making an order I realised my phone number was incorrect and I was ordering to an address that many people struggle to find. I contacted the live chat service to edit these details and I was ignored by the staff. They told me they would 'check those details' and they left me waiting for so long that the live chat timed out due to inactivity. I tried a second time to use the live chat service, waited in a queue of other people, eventually go through to someone and was given the same generic message. I was ignored for a second time until the chat timed out. The driver arrived and was trying to contact the incorrect number despite my attempts to change it. Would not recommend this app due to the bad customer service given. I would like to add that although Deliveroo have responded to this negative review asking me to email in, I have since done so and the company don't seem to care about the issue. They let me know that my complaint was logged and that was all. I won't bother using them again.

Developer Response

Our sincere apologies that you have experience customer service troubles with our live chat. Do excuse us our live chat when it does time out, its not intentional and sometimes comes down to tech issues when multiple customers are trying to get in contact.
I assure you this isn't our customer service standard, and if you would like to address this further please get in contact with our customer support team via email at support@deliveroo.co.uk or DM us @DeliverooHelp.

Information

Seller
ROOFOODS LTD
Size
84.6 MB
Category
Food & Drink
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Languages
English, Chinese, Dutch, French, German, Italian, Simplified Chinese, Spanish, Traditional Chinese
Age Rating
Rated 12+ for the following:
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Copyright
© 2018 Roofoods Limited
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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