Screenshots

Description

Doctor Care Anywhere is a new kind of health service that gives you the confidence and reassurance to look after you and your family's health - wherever you are, whenever you need us.

From video and phone appointments with UK qualified registered Doctors at times that suit you, to a prescription delivery service, instant referrals, 24/7 access to your medical records and more, we are all about putting people in charge of their health.

Appointment times to suit you

It’s easy to book an appointment with Doctor Care Anywhere. Just login through your device, find a time that works for you and book your appointment instantly. We’re open 8am-10pm, 365 days a year (UK time).

The modern family doctor

Choose your doctor by the areas they specialise in, the languages they speak, their name if you’ve seen them before or by gender if you’d like to specifically like to speak to a male or female doctor. All our Doctors are UK registered with the General Medical Council (GMC) and Royal College of General Practitioners (RCGP) qualified and specially trained in virtual consultation skills.

Same day medication

You can have your prescription medicine delivered to your door (4 hours within London, next day rest of UK) or get it sent to your nearest local UK pharmacy for you to pick up at a time that suits you.

Instant referrals

Following a thorough consultation, if appropriate, your Doctor Care Anywhere Doctor will write you an instant referral and email you to let you know it has been stored securely on your patient record. You can then download this to share with your specialist or insurer.

24/7 secure access to your patient record

You can access your patient record at any time, update it as necessary and use it to download notes and referrals for future consultations.

Apple Health

Connect to Apple Health and use your Watch to take your heart rate in a consultation and share the reading with the doctor.

What our users say

"The advice from the GP was excellent and thorough and the whole service is refreshingly immediate. I have already recommended it to friends and family and will continue to do so."
Charlie from Fulham

"I’m delighted my days of stuffy waiting rooms are over! I was able to make an appointment really quickly and easily with a doctor who really took the time to answer my questions fully and gave really informed and relevant advice."
Lucy from Surrey

"Doctor Care Anywhere has changed the way I view GP medical care from both a personal and professional perspective. Their online service is incredibly easy to use yet still maintains the highest level of personal care and privacy."
Lara from Warwickshire

“There are times when it can be difficult to get to the doctor, especially for parents juggling home, work and small children. Having access to Doctor Care Anywhere, a service that allows you to consult with a doctor online or over the phone seven days a week is both handy and helpful, at the times when you need it most."
Justine Roberts, CEO Mumsnet

What’s New

Version 3.38

We’ve been adding improvements to the app. You’ll now be able to search for your health concern when booking an appointment, and we've made some interface improvements, including updates to the waiting room experience. Update now to make the most of Doctor Care Anywhere.

Ratings and Reviews

3.2 out of 5
36 Ratings
36 Ratings
Dgey1134 ,

Nick

I supposedly have access to this service via my firms Axa ppp business cover. They sell this as a free & easy service which sounds great. The App cannot accept a photo required to activate your account if sent from an iPhone. The App wouldn’t open properly and You have to pay in advance for a consultation and then bill Axa PPP. Nothing easy about that. I had to call the Company direct to try to make sense of the App. The girl who answered my call was very lovely & helpful but out of her depth. You should also note another members of staff were speaking so loudly on the phone behind my operator I had trouble hearing my operator, but I could clearly here all the personal details being discussed by the other operator. I lost confidence immediately in this firm. It would be easier and less complicated to make an appointment with my NHS GP and wait for an appointment. Finally, the “customer service” lady who called me seemed keen to apologise to me before she even know what my issues were. so it felt like this was a regular occurrence for her. I will be asking AXA for my money back. If Dr Anywhere can’t even get you started who knows what the quality of their doctors will be.

Developer Response ,

Dear Nick, Thank you for taking the time to leave feedback and we’re sorry to hear that you were disappointed with the service. Please allow us to address your points individually: a) unfortunately some of our AXA members are required to self-pay at the point of use and then reclaim the money from the insurer. This is a policy-level requirement stipulated by AXA rather than Doctor Care Anywhere, but we appreciate that it triggers additional steps for patients. b) We can accept documents sent from newer iPhones, despite the format changes. We appreciate that you were led to believe otherwise by one of our customer service team members and we’ve addressed that knowledge gap with the employee and the wider team. c) We apologise for the impact that the background noise had upon your conversation and we are committed to diagnosing any acoustic issues and eliminating them. d) Our Customer Service Manager was keen to address your concerns and we absolutely apologise if the service failed to meet your expectations. We are, however, confident that the majority of our users find the service both useful and user-friendly. e) All of our doctors are registered with the GMC and are current members of an NHS Performer’s List. We operate an extensive recruitment and support process to ensure that they provide an exceptional standard of care to our patients. If you wish to discuss this further, please don't hesitate to get in touch with our Customer Service Team on +44 (0)330 088 4980.

dhdhdgehs ,

Constant logout is annoying

The app itself is quite good but it’s incredibly annoying that it logs me out even if I switch to another app for one second.

I’m not a native English speaker so I often need to look up the right words when writing a summary for my problem. There’s no need to log me out when I just switch it to the browser for a few seconds.

If this is done in the name of security (and not just due to developers failing to persist the app state), supporting TouchID would be a nice alternative.

Developer Response ,

Hi dhdhdgehs, thank you for your feedback. You're right, the App logs you out due to security and to protect your medical information. Patient confidentiality is really important to us, however we can appreciate your frustration. You will be glad to know that our App does support TouchID, all you need to do is go to - My Profile - Information & Security - TouchID. If you find that your having difficulty with looking up words whilst writing a summary, it may be a good alternative to login via our web page www.doctorcareaywhere.com, alternatively, you can always call the Patient Experience Team on 0330 088 4980 and they will be happy to help.

Plymouth's Finest ,

Easy to break

I selected TouchID to login more quickly thinking it would realise I had FaceID on my iPhone X. Instead it just crashed every time I tried to use it after that. I’m not a programmer, but surely this is pretty basic error capturing?
I had to uninstall and reinstall, and now use a PIN instead. Very retro for us iPhone X owners!
But seems to work now. Have not tried booking an appointment so my view may change after that.

Developer Response ,

Hi Plymouth's Finest. Thank you for your feedback. We are sorry to hear that you had issues with setting up the App. We don't currently support the FaceID function although we will do shortly. We take all feedback onboard, as we continuously work to improve our App and platform and as such have fed back your concerns to our Product Director. If you require any support or wish to discuss your feedback in more detail, please feel free to contact our Patient Experience Team on 0330 088 4980.

Information

Seller
Doctor Care Anywhere Ltd.
Size
82.8 MB
Category
Medical
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English

Age Rating
You must be at least 17 years old to download this application.
Frequent/Intense Medical/Treatment Information
Copyright
© 2018 Doctor Care Anywhere Ltd.
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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