Your DPD – Never miss a parcel delivery again!

Your DPD lets you arrange the best possible delivery experience. Just tell us how and where to deliver from the range of options available and we’ll do the rest.

• Personal delivery preferences - if you’re not going to be in, you can use the DPD app to make sure you can still receive your parcels. Tell us to deliver straight to your chosen DPD Pickup location or, to your chosen neighbour or safe place. You select your preferences and we’ll make sure we follow your instructions every time!

• 30-minute delivery alerts - we don’t want you to wait in all day so with all your DPD deliveries, we’ll let you know in advance when to expect delivery and when we are just 30 minutes away.

• We’ll come back - If we’ve missed you earlier in the day and have been unable to deliver your parcel, we may even come back later that same day. We’ll check to see if you’re at home first and then make a return journey.

• Apple Watch - tracking parcels is now even easier on your watch with quick access to delivery updates using Complications and Glances, so why not use the watch app to track your current delivery.

• Active and previous deliveries - using your DPD app you can see a list of current deliveries and track when your parcels will be with you. When we’ve delivered to your chosen safe place we’ll even send you photos of your parcel in that location for added peace of mind.

• Multiple addresses - set your work, home, or even family member’s address preference, so you can tailor your delivery experience and still get your deliveries, wherever you are in the UK.

• Driver tracking - see the name and a picture of your driver or why not track their location and find out where you are in the delivery queue. See your driver's estimated arrival time so you know when to expect your parcel.

• In flight options - when we’re on our way to you, if your plans change you can still rearrange your delivery right up until we deliver your parcel. You can instruct our driver to deliver on a different day, to a preferred neighbour, to a safe place or even to one of our 2,500 DPD Pickup shops.

• Pickup shops - if you’re collecting your parcel from a nearby DPD Pickup shop, get opening hours, your pickup pass for collection and directions from your delivery address.

***Existing users Please note: Thinking of deleting our app? If you do, your profile will be retained. To make sure your profile is deleted first, please delete this from Settings in the app before removing from your device.***

What's New

Version 1.9.6

Update to Terms and Conditions in readiness for GDPR

Ratings and Reviews

4.1 out of 5

1.8K Ratings

1.8K Ratings

Honestly, crap app.


This app has potential to be really good. It has a feature which tells you the one hour window for delivery and allows you to specify the day of delivery, the 1 hour window you would like it delivered in, and any other info such as leaving it with a neighbour or in a safe place.
It has a screen where I can view a map showing the driver’s position in relation to the address, and tells me roughly how long he will be and how many deliveries there are before mine (in my case: “your driver is on delivery 29, you are number 33, he will be with you in 30 minutes.) This could be very useful if it worked.
However, my parcel arrived today 10 minutes before the start of my 1 hour delivery window. Not only that, but even as the driver stood outside my house, the app was telling me that he had 3 more deliveries before mine, and was approximately half an hour away. Around half an hour after I had collected the parcel, I recieved a notification to tell me it had been delivered. If the driver had arrived 5 minutes later, I would have missed him, as I was about to leave the house briefly, seeing as the app assured me he was still 30 minutes and 3 deliveries away from me.
So overall, this could be a really good app, if the delivery tracker was even vaguely accurate.



Firstly I am a fan.... However, my plans were changed by another for me today and I really needed the parcel sooner (doesn’t everyone!) I noticed with your tracking device the driver was no more than two hundred metres from my house and I was still going to have to wait two more hours for the delivery slot. I saw the van and spoke to the very professional driver who informed me that he was unable to give me my parcel (paid for already) as he could not scan it out if the van outside of the delivery times given. I left it, as his hands were tied. I understand as a company you want to “optimise” routes etc but on this occasion me being able to prove the parcel was mine and have ID in order to be given it would have saved you time and other deliveries / customers would have benefitted. I think you need to have a process by which the driver can simple check ID and ref. Number and then give you the parcel. Most people will not ever do this. On this occasion your red tape has definitely got in the way of common sense.

Incredible app and service

Alasdair Page

EDIT: There's one feature I'd like to see from this app - deliveries are added automatically based on your name and address. For example I will see my deliveries and my wife will see hers separately. But an option to share the delivery information with someone else in the household would be great. If I'm not in to receive the delivery but my wife is, she cannot see the time slot or track the driver or anything. Request over.

I previously had a problem with this app checking my address, but that seemed to resolve itself after some days of trying.

This app is amazing. The options for alternative deliveries and redelivery are amazing.

You get the name and photo of your driver. Deliveries are added automatically when you order something that's being delivered by DPD, just based on your name and address, making it no effort at all.

It gives you delivery time windows, push notifications and a map of the drivers' location.

This app and DPD's service and - in particular - their processes, can't be faulted. I'm so impressed every time they deliver… they deliver!

In the event end of a failed delivery you get notified and sent a photo of your property as proof of the attempt and automatically asked what to do next.

How cool is that? Thoroughly recommended.


DPDgroup UK Ltd
69.8 MB
Requires iOS 8.1 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
Rated 4+
© DPDgroup


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