Bonjour et voilà, the new and improved Eurostar app is here
It’s now easier than ever to book tickets for your high-speed train journey between the UK, France and Europe on your mobile. Download the free app now and enjoy glamorous city breaks to Paris, Brussels or Amsterdam, jam-packed day trips to Bruges and shopping expeditions across the Channel with links to over 100 destinations across Europe.
We’ve been busy making some exciting updates to your essential travel companion, the Eurostar app. There’s a beautiful and simple to use design, an easier ticket booking process and everything you need right where you need it – on your mobile.
And the app is available in English, French or Dutch.
All the features you know and love are still there, including our pièce de résistance…
We’d like to make paper tickets a thing of the past, which is why you can now download your ticket in the app as an eTicket. It helps our environment, and it’s easy and convenient. When you travel with Eurostar, you can quickly scan it at the eTicket gates without having to search through your bag – or realise you’ve left it at home on the coffee table. Oops.
To keep you (and the little ones) entertained on your journey, you can watch your favourite shows using our wi-fi. We’ve also teamed up with Amazon to bring you more of the best films and TV series to enjoy through the app. We can even take you on a virtual reality adventure with Eurostar Odyssey, our wonderful world beneath the waves.
DIGITAL LOYALTY CARD
As frequent travellers know, forgetting your Club Eurostar loyalty card when you’re on a trip is a bit of a pain. We’ve solved that problem with a new digital version that’s saved on your app. It makes your experience that little bit smoother and means you’ll have quick access to your exclusive discounts, and things like the lounge and fast track.
SEARCH AND BOOK TRAINS
• Make bookings and find the best ticket prices for trips between London, Paris, Amsterdam, Bruges and Brussels plus all Eurostar stops in between. Or, go further into France for a holiday or city break with direct trains to Lyon, Avignon and Marseille.
• Add and view all your upcoming bookings in one place.
ENJOY ONBOARD ENTERTAINMENT AND WI-FI ON OUR NEW TRAINS
• Stay in touch by connecting to onboard wi-fi on our new trains.
• Sit back and relax with the best TV programmes, films and more.
ACCESS REAL-TIME TRAIN INFORMATION
• Check live arrivals and departures.
Eurostar has changed the way people travel from the UK to Paris and Brussels forever. We’ve created a generation of travellers who think nothing of hopping on the train to France after breakfast, and relaxing in a Parisian bistro by lunchtime. It’s now so easy to visit the museums and galleries of Brussels and Bruges on a city break, have all the fun you can handle at Disneyland® Paris or dance the night away in Amsterdam. With links to over 100 destinations across Europe via Paris, Brussels and Lille, where you go is up to you.
Hop on our trains for a spot of people watching in France. Head to Belgium and enjoy its unique mix of old-world grandeur and modern charm. Or wander the canals and take in a bit of culture in the Netherlands. Fancy a quick holiday with some sunshine? Catch our direct Eurostar service to Lyon, Marseille or Avignon for a hot weekend break.
Download the Eurostar app now and discover a great selection of city breaks in Europe for you to choose from.
We’re continuing to update the app with more features, so we’d love to hear what you think of it and how we can make it even better. If you have any comments or suggestions, please send us an email at firstname.lastname@example.org. Merci.
Our essential travel companion is more useful than ever after our latest updates.
Travelling to any of our direct destinations? Don’t know what to pack? Check the weather in our app up to a week before you depart to help you decide.
We’ve fixed a few more bugs to improve our app.
We've got more exciting updates planned. If you have any queries, please get in touch using the feedback form in the app and we’ll get back to you.
Ratings and Reviews
Appalling non functional app, Eurostar incompetence
Eurostar give you a set of completely nonsensical directions regarding having your ticket on your mobile. They continually say you can do this, fail on every occasion to tell you how, and then when you going through their joke of a website all it does is email you. At no point is there a ticket viewable on their app, and nowhere on their website or in app does it show you how you might find this. To make things worse, Eurostar, to round out their array of incompetence and deception, tell you you cans imply print tickets out at the station if you were unable to at home. No, you can’t. When you arrive at the station, this does not work and the stafff will only at this point, just before you have to leave, tell you they can’t print it out as it you ‘chose to print’. So Eurostar for some reason only know to themselves ensure you have one opportunity to choose whether to print tickets at home or at the station, then make it impossible for you to change this later, when you are in desperate need of doing so. It’s an imbecilic and pathetic policy. I only managed to travel by refusing to move from the line in the Eurostar office until they gave me the ticket I had paid a lot fo money for, and was promised I could simply get at the station. Useless, awful company.
Developer Response ,
Hi there, sorry you are having some trouble with the new app. I'm here to try to help you if I can. When you add your booking to the app, what do you mean by 'this fails'? When you add a booking, it is stored on the Your Bookings screen. What happens when you tap that button? Please feel free to contact us here so we can resolve this for you. https://help.eurostar.com/email?lang=en#/ thanks, Mark
Can’t get it to work
Having used this app on a work phone successfully I thought using it on my personal phone (same make, newer model, same os) would be no different.
I bought my tickets online and added the booking to the my booking section of the app with no issues back in October 2018. Now that my trip is coming back up I’ve gone back into the app to add tickets to my wallet. When opening the app it greeted me by name and displayed my booking correctly when I clicked on the “my booking” section of the app. I then clicked the view seats option and it asked me for booking reference and the name of a passenger. When entered it said “we can’t find this booking” and appears to have lost everything else from the app. My booking is no longer in the my bookings section of the app and if I try to add it is says we can’t find a booking with this reference. I tried to log in as it looks like it may have logged me out, but on first attempt it told me I had used the incorrect password too many times and that I should use a link to reset it - no link is displayed. So, to put it simply I cannot use the app to do anything useful!
Developer Response ,
I’m sorry you are having an issue with our app Minnie. Please use the help and feedback form to contact us and we will try to rectify this as soon as possible. Regards. Mark
Terrible customer service, no flexibility
I only booked Eurostar because of the so called train service to Amsterdam which commenced in April 2018. I booked two tickets which required a change in Brussels. First problem 3 hour wait to go through tunnel UK, tech problem. Second problem connecting train was full and du to the delay we lost our booked seats so we had to wait after train left, we were seperated and I sat in the coridoor of a very busy train!!!! On the return leg we had to cancel due to our flight from elsewhere being delayed so we missed our train home, we decided to fly home instead. Eurostar customer service would neither refund or offer a credit towards a future return trip saying all they could do is to book us a return trip at a later date at a cost of £40 per ticket. No use to us because we have no intention of travelling to Amsterdam or Brussels just to use two tickets at £80. Disgraceful company i will never use again!!!
- Eurostar International Limited
- 71.5 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
English, Dutch, French
- Age Rating
- Rated 4+
- © 2019 Eurostar International Ltd. All Rights Reserved
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.