GWR - Train tickets, travel & times
By First Great Western
Open iTunes to buy and download apps.
Buy train tickets to any destination in Britain; with no booking or card fees:
• Save up to 50% with an Advance ticket; compared to standard Anytime fares
• Get live information on the go; including platform numbers
• Collect Nectar points on all journeys
Follow us on Twitter @GWRHelp or like us on Facebook - facebook.com/gwruk for alerts about the latest version and new features.
What's New in Version 3.1.1
Our brand new app lets you:
• Buy train tickets on the go, including mobile tickets that can be stored on your phone
• Plan your journey door-to-door, anywhere in Great Britain; we’ll even let you know if there’s any walking involved, or if you need to take a bus
• Check train departure and arrival times
And don’t forget, we offer Nectar points for all train journeys you buy online with GWR.
So NOT an improvement
To echo another reviewer: what the hell happened here?!! I so much prefer the old app. Complaints: (1) why can't the user stay permanently logged in? I have to sign in afresh on each occasion when I buy a ticket - a pain when buying several tickets at the same time; (2) there is now no ticket wallet feature; (3) there is no "favourite" feature where you can save your favourite journeys. The old app automatically remembered these. Now, one needs to keep re-entering the same old details time after time - a time waster and awkward when on the move; (4) why are we forced to name a pick up station from which to collect a pre-ordered ticket? What difference does that make to you? When booking a ticket, the decision may not have been made as to where the most convenient pick up station will be. All the reviews of this app are negative. Please sort this out!!! For the moment, I will be using the "Train Tickets" app which seems to use the technology that the GWR app used to use.
Excellent live times application
The new app keeps spamming me to write another review. Unfortunately, it's not really an improvement. The bit I use for live train times is a little bit harder to navigate and it's lost the map feature altogether. The actual information isn't as good either, but that is probably the fault of the back end server. The planning section seems like it might be quite good though. I haven't used it for anything real.
My original review below
I haven't used this app to buy tickets, but it is an excellent easy to use app for checking time tables and live train times on FGW routes - can't comment on other routes. In fact, on one occasion it turned out to have better information than the departure boards at the station and the FGW customer services rep we rang to find out where a missing train was.
A bold step in the wrong direction
I can't imagine a world in which a usability tester, faced with the old app and this one would suggest this be shipped.
I can only imagine that the UI was far more important than mapping the steps in a user journey, showing the most valuable information, fast tracking common activities etc.
Examples, we have lost the ability to pull to refresh - so to check how a train is doing when you have a connection is now painful in the extreme. I now have to search for stations from a complete list, even though I have tagged favourites and regularly travel through a few main routes.
I don't want to get journey times from my house to the station by default, I do it every day, this isn't adding anything for me. Train details not available even though National Rail (the same data source) is up and running without issue. The list really does go on...
Really useful features could have been added instead of this facelift such as travel updates as a push notification when (for example) London Paddington trains are all cancelled for several hours...
Whilst I agree that some people may well find some of these features less of an issue the core customer base is regular travellers and this app does not serve them.