The First Bus mTickets App gets your ticket straight to your phone when you’re out and about using the bus.
Buy Tickets before you travel with no need to worry about having the right change. With your ticket on your phone, you only need to remember one thing as you leave the house - forgetting or losing your ticket is a thing of the past!
Pay securely with a debit/credit card, PayPal, ApplePay or Pingit. Plus, with a buy again button to re-purchase your previous ticket and a one-tap checkout, it’s never been easier to buy your bus ticket.
This App features
- A range of popular tickets for First Bus services in all areas
- Tickets for Heathrow RailAir and Buses of Somerset
- Payments via Visa, Mastercard, PayPal, Apple Pay and Pingit
- Links with the First Bus Journey Planning app for bus times, news and up to date notices affecting First Bus services
- Ability to purchase and share Child and Young Person’s tickets with another app user
- Contact details for our dedicated mTicket Customer Services team
Improvements to check out process
Scanner for input of card details
Bug fixes and improvements to security and performance
Ratings and Reviews
Pending transaction hell
Anyone that tried to purchase a ticket via this app last Friday would have received an error at point of sale. No tickets provided but the money was taken from our accounts.. (Temporarily as a pending transaction that takes up to 10 days to be refunded) Some users repeatedly tried to buy tickets and were left with over £100 removed from their bank accounts just trying to purchase £7.50 singles. On trying to contact their support helpdesk First bus failed to answer the phone for in excess of 8hrs. People giving up after being put on his for over 45 mins... Dreadful customer service..The app is clearly based on legacy payment systems that have zero safe guards in place to prevent issues with pending transactions which to the user are essentially temp payments taken in error. To add insult to injury the driver complained about the £10 note I had to use the morning the app failed???. One good thing came of it, I’m back to cycling!..So thanks Firstbus..
Needs Pay and Wallet integration
Love being able to have a mobile ticket. But hate the way that First have done this. Having several apps, rather than just the one with times and tickets together. Then when buying the tickets it asks for credit card details, which is far less secure and more inconvenient. Then using the mobile ticket is an ugly moving picture with a countdown on it. It's probably difficult to turn the different ticket types into something you can have on the Wallet app, but you have to try some how.
Opening this app takes forever. When a bus comes you always need to take the phone out and sort through the menus. Please just put it on Wallet or rework the app to have tickets show up immediately when it’s needed.
Extremely poor implementation
The developer has made an extremely poor job of creating a public transport ticket app that meets the expectations of iOS users. A few examples:
Apple Pay - a recent addition to the app’s supported payment methods, doesn’t appear to be properly integrated; my attempt to pay using Apple Pay failed without a trace of the transaction, and the call centre were uninterested in looking into this. Plus, the Apple Pay logo is distorted which doesn’t inspire confidence.
Also, the app frustratingly hasn’t been designed to sustain the display of the ticket for an extended period - such as when waiting in a queue to board a bus - meaning it invariably ‘sleeps’ just when you finally need to show it to the bus driver. This problem requires the cumbersome workaround of keeping a thumb on the iPhone display in order to prevent the app sleeping and ensure the ticket is ready.
Finally, despite a recent update citing ‘design updates’, this app does not use the full display of iPhone X… months after it’s introduction. (I would not expect this capability to be added anytime soon, since this app languished using ‘zoomed’ mode on an iPhone 7 Plus model for a very long time; the developer clearly doesn’t respect customers enough to cater to the native resolution of their device type.)
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.