first direct Banking on the go
By first direct
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To use this first direct Banking on the go app you need to be a first direct customer and registered for first direct Internet Banking.
We know that you like to manage your money when you’re ‘on the go’. That’s why we’ve created this app. It allows you to see and use some of your Internet Banking services more easily on a smaller screen.
Our app allows you to:
• view balances and up to your last 90 transactions
• make transfers between your accounts with us
• make payments to a person or organisation you have paid before using Internet Banking
You’ll still need to log on to full Internet Banking at firstdirect.com regularly to access all services. We recommend you do this at least every 14 days. Some of the Internet Banking services that you can only access by logging on at firstdirect.com are:
• full statement information
• details of monthly charges, fees and interest
• sending, receiving and viewing attachments of secure messages
• setting up payments to a person or organisation you haven’t paid before
• cancelling or amending a payment you have set up
We don’t charge you for this app, but we can’t say the same for your network provider, who may charge you for downloading and using the app. You’ll be responsible for these charges.
We recommend that you don’t use this app abroad, but if you do, you’ll need to make sure that it’s permitted by local law, and remember your network provider’s charges may be higher.
The app may be withdrawn at any time; we will tell you if this is going to happen.
It’s important that you only download apps in accordance with the terms and conditions that you have agreed with Apple.
What's New in Version 126.96.36.199
Now optimised for iPhone 6 and 6 Plus screen sizes - yay!
We caused problems for iPhone 6 Plus customers who have their phones set to zoomed mode. We've fixed this now, sorry about that.
If any other app was as frustrating and badly designed I would delete it immediately - but because I have no other choice I keep on using it. Well, actually, I do have a choice. I’m giving FD another 2 weeks, just to make sure i’m not being hot headed (i suspect not - the app has been dreadful from day one, and keeps getting worse) and then i’m moving to Lloyds, who by all accounts seem to understand that banking through an app does’t necessarily mean you have to torture your users. This app is woefully bad, but the most frustrating thing is that the flaws are so jaw-droppingly obvious, and would be so simple to fix, that the only explanation is that FD hate their customers.
I can now no longer log in to this app. Apparently my electronic password is incorrect thus locking me out of my account. I've had to change all my security questions and still not letting me in. I deleted the app and downloaded it again and because this is a 'new' device I have to now set up my access again even for the most basic enquiries such as balances. But because my password is incorrect (which it isn't) I can't even do that. FD were ground breaking when they first came on the scene but they are losing pace. I need to do my banking remotely and this app is now preventing me from Internet banking. Fed up of this.
Minimised for the iPhone 6
I have a regular iPhone 6 and this latest version of the App is apparently "optimised" for my phone. This apparently means seeing slightly more on the screen, but in a much smaller font. So I'd say it's "minimised" for the iPhone 6 and not "optimised". I do find the App perfectly fine for my everyday banking needs, I'm just annoyed that anyone would think a smaller font on a bigger screen is an improvement.
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- Category: Finance
- Updated: 04 June 2015
- Version: 188.8.131.52
- Size: 21.6 MB
- Languages: English, Arabic, Armenian, Chinese, French, Greek, Indonesian, Portuguese, Simplified Chinese, Spanish, Traditional Chinese, Turkish, Vietnamese
- Developer: first direct
- © 2015 HSBC Bank plc
Compatibility: Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimised for iPhone 5, iPhone 6, and iPhone 6 Plus.