Your everyday just got a whole lot easier. Even better banking has arrived.
At the coffee shop, deciding if it’s a skinny soy latte or a cup of tea. In a taxi stuck in traffic, wondering how much you’ve saved for your trip to Machu Picchu. On a rollercoaster, planning the decorations for your dog’s third birthday party…
Wherever you are, whatever you’re doing, our new and improved mobile app makes banking even simpler.
From checking your balances and viewing transactions to paying family and friends, mobile banking takes all the hassle out of everyday money stuff. You can now do more than ever from the comfort of your own phone - and if that’s not exciting enough, this is just the start of our mini digital revolution, with loads more improvements on the way.
So go on. Get yourself up to date.
Update now >>
• Free to use, but providers may charge for download and usage
• Use in accordance with local laws and check charges if using abroad
• Use in accordance with our App terms and conditions
• Use in accordance with Apple terms and conditions
• This app may be withdrawn at any time, but we’ll always keep you in the loop.
Bug fixes and small enhancements
Ratings and Reviews
Just absolutely amazed, how very thoughtful
Oh my I cannot believe this. Just been sent some flowers 💐 who from? I thought. Our bank first direct sent them, why? Because after my week long fight with the oil broker and having to pay out again for a whole new oil order and delivery whilst waiting for my same day, (not) refund, I called the bank as I was worried I could not see any refund. Having been lied to by the broker, Boiler Juice all week I was unable to trust them in my refund. I was quite upset and in tears, the lady Kirsten on the phone from first direct was so helpful and reassuring (not to mention my own personal counsellor)she made me feel so much better. To top it all she organised to send flowers, with a card saying
“a flower delivery is prettier than an oil delivery”
First direct are always so very helpful, lovely to talk to when you need them and very professional, I could not fault them ever and would never change banks, we’ve been with them over 20 years. This act of such thoughtfulness has so exceeded any possible expectation.
Please someone give Kirsten a huge hug from me and a thank you to all at the bank for allowing this sort of thing to be done. Amazing
On line banking
I have been a customer of the bank since the very first days of its existence and in those 20ish years have never had a issue that has caused me to look elsewhere.
Don’t get me wrong there have been a couple of problems but the speed and efficiency that these were resolved was excellent and strengthened my opinion of the bank in further.
In the early days of online banking (I think I was involved in a trial) I always reverted back to telephone banking because that experience was always very positive and I enjoyed speaking to a real person.
However, the increased frequency of being on hold until one of the agents was available forced my migration to use the online app more and more.
I was a dye in the wool BlackBerry user and when the FD service was removed from the old BB operating system I moved to an iPhone and with face recognition making logging in even easier, rarely use the call centre.
The app is logical and easy to use - one gripe is that with 2 Amex cards it would be easier to work out which one I should be paying if you showed the last four numbers of the card rather than the first 8(?). Also only ever have one payee, which appear to multiply if you change the reference. I’m sure there is a way of changing this and I would be grateful if you could let me know how.
Great work First Direct - you’ve got me for life!
I changed bank accounts 10 years ago and have never looked back!
Having tried most of the high street banks in succession and found each to have telephone banking services which are frustratingly slow to get through to a person and not very helpful when you do- I switched to FD and would never change. Most of my needs are accessible via the app but on the few occasions it that I have phoned customer service I get straight through to a person in the U.K. who is fully enabled/ empowered to help me. Pretty much on the first ring!!! Once you set up the security questions you’re away. Charges are low, service is high, staff are attentive, eloquent and fair! A customer service success story. I’ve never me a First Direct customer who is indifferent or negative about their service in any way and I’m the first person to kick off when I get poor service!
Up to six family members will be able to use this app with Family Sharing enabled.
Get things done within this app using just your voice.