Google Maps - Transit & Food 4+

Don’t waste your time with this app!

For a little while, this app went all right, it had quite a few problems with putting me on not proper roads and roads that weren’t roads, but fields! I used it though, because when it worked, it was good. Then one day I needed to use it (and I had also used it the day before when it worked perfectly) and the app stopped working! I tried searching anything and it would come up with ‘Something went wrong, please try again.’ And the actual map wouldn’t show up. I have re-downloaded it twice and had the same result of ‘Something went wrong, please try again.’ I also have been retrying it for 2 weeks with different networks and nothing has worked! It wasn’t because I was in a different country’s because I have tried in Scotland, England AND Greece! I have always had full bars for internet and it’s not worked since.
To Google: I was really disappointed with this app and I hope you fix it.
To readers: Please don’t waste your time because of the main reason I explained and because it also gives roads that no longer exist!!

Great. But beware the ‘AVOID TOLLS’ option! 😡

Always rely on Google Maps when we’re in the US, and especially liked the ‘Avoid Tolls’ option when you’re in a rental car and don’t want a hefty admin fee from the agency for going through a cashless toll. However I discovered last week that it’s not reliable - drove from Ohio to Staten Island NY with ‘avoid tolls’ selected, no warnings/pop-ups to say anything to the contrary, only to find ourselves at a $15 bridge toll to get over to Staten Island. Turns out there is no way to avoid a toll on to the island, fair enough, but if that’s the case PLEASE GOOGLE can you give us some notification of this when we select the route? I could easily have gone to an ATM and got the money before we got there if I’d known, but the only mention of the toll is hidden away down in the route description, and the top of it still says ‘avoid tolls’. No warnings whatsoever. So I’m now looking at a hefty fine/admin fee that would have been entirely avoidable if the nav info had been more accurate. Yes I know that all New Yorkers are aware there’s a toll, but it was a last minute trip and I trusted google maps to just avoid the tolls if that’s what was selected, or tell me if it wasn’t possible.

For future updates, the difference between cash and cashless tolls would be useful info, so we could avoid cashless tolls, but use cash tolls, as that’s what most people out of state are worried about.

Developer Response ,

Thank you for letting us know about this issue, and your patience as we fixed the problem. We appreciate it! With the latest update, Google Maps should now be working as usual.

Pins to save locations no longer functional

4 years since I wrote this initial review reporting this problem and it’s still happening. Other reviews show I’m not alone, yet the issue is just ignored by Google.
Why have a feature on your app if a, it doesn’t work any more and b, you’re not going to fix it?

For years I’ve added pins on Google maps of locations to visit, usually adding a note in there to say what is at that location. All been working fine for years and now whenever I select one of those pins it just automatically deselects it straight away and just gives the coordinates, all the notes I’ve added I can no longer access. I can’t remove the pin and re-add it, because I can’t select it, so I now have no idea what the thousands of pins all over the world I’ve added are for. I’ve tried uninstalling and reinstalling the app, to no avail. Whoever thought of that update needs their head wobbling. I can’t be the only user experiencing this . Response to developer: I’m using the latest version and still having this issue . Further update to the above, the same is happening with all the pins I’ve saved since this review. A lot of users have reported this issue over the last few months, yet it just seems to be ignored. Looks like it’s back to good old pen and paper to note places to go.

Developer Response ,

Thank you for your patience as we worked on this problem. With the latest app release, this issue should now be resolved, and your saved locations should once again be visible. Please ensure your Map is up to date with this Google Maps Help Center link: https://support.google.com/maps/answer/3615175?co=GENIE.Platform%3DiOS&oco=0. We appreciate your patience while this investigated and please let us know if you continue to have issues with your saved places.