GoToAssist Remote Support 4+
Support for v4
LogMeIn, Inc.
-
- Free
Screenshots
Description
GoToAssist (Remote Support) lets you quickly and easily deliver support to desktops and mobile devices from your iPhone or iPad.
Support your customers when and wherever they need help.
Features:
• Unlimited live support that works seamlessly behind existing firewalls
• Screen sharing and remote control of supported devices
• Unattended machine access
• Intuitive touch and gesture controls
• Pinch to zoom
• Full keyboard functionality, including special keys (Alt, Ctrl, etc.)
• 128-bit AES encryption and end-to-end user authentication
• Connects over 3G/4G and Wi-Fi
• Free 24/7 support
Get started quickly:
1) Download and install the GoToAssist app on your iPhone or iPad.
2) Log in with your GoToAssist account.
3) Tap to create a support session and then send your user an invitation to connect.
What’s New
Version 2.1.4
UI improvements & bug fixes.
Ratings and Reviews
Authentication Issue
The app works well and don’t have much to say on the actual use as it has always functioned as expected. However, I am so tired of having to login multiple times a day to this app. It’s gets ridiculous, even after 10 minutes of being in session, I go to reply to email for a couple minutes, reopen the app and oh I forgot your session, please login again. Never ever has a company gotten this so wrong. I understand the app gives access to all the computers on the account however one requires a separate login for the computers themselves (wouldn’t be easy to hack). This app is supposed to make IT management easy not take 15 minutes just to login. Please add Touch ID and or passcode to the app to authenticate rather than the login every time. If it wasn’t for this, the app would be 5 stars but I pay for this and it’s not worth anything at this point in time except stress, especially when a client is waiting for me to login. I now have to use a far than less secure password to access account so I can remember the password at hand, this I really do not like! I’d rather have a hard password stored on my phone and take the chance that someone would have to magically hack into my iPhone to gain access to the GoToAssist app. Sort it out please!!
It’s alright
Seems ok, but on iPhone, portrait mode the screens small (as you’d expect), so flipping to landscape could be so much better if it were not for half the screen being lost to a huge fixed header and footer..!?
I hate this app
I dislike this app completely.
The ui is horrendous, extremely hard to find what you need.
The mouse movement is equally horrific.
Makes a 5 minute job a half a hour job.
Nothing more to say
App Privacy
The developer, LogMeIn, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- LogMeIn, Inc.
- Size
- 31.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 12.0 or later.
- iPad
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Languages
-
English, French, German, Italian, Portuguese, Spanish
- Age Rating
- 4+
- Copyright
- © 2023 LogMeIn, Inc.
- Price
- Free