Buy train tickets to any destination in Britain; with no booking or card fees:

• Save up to 50% with an Advance ticket; compared to standard Anytime fares
• Get live information on the go; including platform numbers
• Collect Nectar points on all journeys

Follow us on Twitter @GWRHelp or like us on Facebook - for alerts about the latest version and new features.

What's New

Version 4.1.2

This update makes it quicker for you to buy tickets.
It is now much easier to find the cheapest tickets for your journey.
There are also some bug fixes to improve app performance.

Ratings and Reviews

4.4 out of 5

5.4K Ratings

5.4K Ratings

So bad it’s untrue

Lord Flake

Actually makes using the website far easier and more user friendly, which is quite an accomplishment. Doesn’t make any part of booking a train ticket from A to B simple, easy or repeatable.

Jan 2018 update.
Just tried it again and it’s still abhorrent.

It now shows you your collection references for your train journeys, which you can access by signing in. This, is a good thing.

However, even though you’ve signed in, it won’t load your favourite journeys. This is a bad thing. So you have to set them up again. But, you can’t preemptively add these; you have to buy a ticket for a journey before you can add it as a favourite. Which makes no sense so this is also a bad thing.

Unlike the website, you can only buy one ticket at a time, so can’t add four or five tickets to your basket, pay for them all together and get one collection reference.

Instead you have to pay for each one individually and get a collection reference for each one individually. This process is made worse because it forces you to sign in again every time you press buy. Buy five tickets, sign in from scratch five times. Because having fingerprint ID or Apple Pay is clearly not good enough.

Still, at least it means that if someone steals my phone and gets past the lock screen, they won’t be able to randomly buy train tickets on my account!

Because I’ve deleted the app again.


They’ve split journey planning from train tickets, but you can buy train tickets from the journey planning section, and have to do a journey plan in the train tickets section. That’s the main problem - it’s a disjointed app that makes it difficult to do the simplest things. For example, more often then not if I use the train tickets section with the default ‘departing now’ option, the app fails to bring up a list of trains, and instead goes to a duplicate (but rubbish, ugly and clearly just a page on the website) page to re-enter the route plan, possibly because the app can’t reconcile ‘departing now’ with the fixed 15 minute departure windows. But a basic error that makes the app so irritating it’s difficult to use. Worse than that, it doesn’t do it every time, so I get lulled into a false sense of security!

Much Improved


I ditched this app because it was so frustrating booking tickets and then having to rummage in my emails for a reference number when collecting the ticket. I switched to the South Western Railways app as this has a nice clear folder for M tickets / booked ticket references. A quick check of the latest version of this app reveals that GWR have responded to the many complaints about this by copying the SWR functionality. In fact, this appears to be the SWR app painted green - which is unsurprising as both rail companies are owned by the same groups. In short, it’s now good enough to be allowed back onto my phone!


First Great Western Ltd.
133.7 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
Rated 4+
© First Greater Western Ltd.


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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