Our Mobile Banking app can do everything you’d expect, maybe a little extra. And you can use it whenever and wherever you want. So, you can crack on if you’re on the bus, at work, or simply can’t tear yourself away from the telly.
It’s also been given a WCAG 2.0 AA rating by the accessibility auditors. Which in plain English means we’re doing a bit extra for our customers with disabilities too.
- Sign in quickly and securely with Touch ID*, Face ID** or a 3-character combination from your memorable information
- Swipe easily to see balances and statements
- View details of individual transactions
- Check money coming in and going out
- Make transfers and payments (it’s so easy)
- Manage your standing orders and view direct debits
- Pay your loan or credit card bill
- Pay in cheques
- Set up new payees or pay your phone contacts.
A FEW EXTRAS
- Cards lost or stolen? Panic over: just cancel and replace them with the app.
- Earn as you spend with Cashback Extras.
- Apply for loans, savings, cards and more
- Call us quickly and safely from the app – we’ll already know it’s you so can connect you without the usual security checks.
- Reset your Online Banking password
- Update the phone number and email address we have for you.
New to this app? You’ll need to set it up by registering your device first. You’ll need:
- An up-to-date phone number registered with us
- Halifax UK personal account
- Online Banking username, password and memorable information (you can create these in the app).
KEEPING YOU SAFE ONLINE
We do all we can to protect you online. This includes preventing connections from the app on devices that we think have been tampered with. We also have an online banking guarantee: http://www.halifax.co.uk/aboutonline/security/
We won't contact you any more than normal if you use the app. But please stay alert to email, text messages or phone calls that appear to be from us. Criminals may try to trick you into giving them sensitive personal or account information. We'll never contact you to ask for these details. Any emails from us will always greet you personally using your title and surname and either the last 4 digits of your account number or the last part of your postcode '*** 1AB'. Any text messages we send you will come from Halifax .
Mobile Banking is available to our Online Banking customers with a UK personal account. Services may be affected by phone signal and functionality. Terms and conditions apply.
Cashback Extras is available to Halifax bank account customers (excluding Basic Account holders) aged 18+ with a debit/credit card who bank online. Terms and conditions apply.
* Touch ID requires at least iPhone 5s running iOS 10.0 or above or iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 (or later models).
** Face ID requires iPhone X.
When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services.
Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries.
Please note that features requiring the use of your device’s phone capability, such as Call us, won’t work on iPads.
Halifax is a division of Bank of Scotland plc. This app and Mobile Banking are operated by Bank of Scotland plc (registered in Scotland (No. SC327000) Registered office: The Mound, Edinburgh, EH1 1YZ). Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
We've made some minor bug fixes.
Ratings and Reviews
Slow to open but otherwise good
I’ve been using this app for a couple of years now and while most of its functionality is great I get extremely frustrated at the “authenticating your device” splash screen. The app has my sign in information and needs my fingerprint to open it so why does it also need to authenticate my device every time? It’s not like I’m running a new device. Speed this waste of time up!
The functionality of the transfers and speed of banking transactions is really good and so is the interface. It keeps things simple but perhaps keeping regular banking components together on a single menu would be handy. The new Cheques Beta is in completely the wrong place in my opinion and should be one of the options on the main screen since it is (in my opinion) the most important thing to happen to cheques since their inception. Make a bigger deal of it and allow people to actually test the function rather than hiding it and telling no one about it. I only found out about it because a member of my local branch staff pointed me towards it (currently in the drop down menu, top right of the main screen)
The app is going in the right direction but needs a bit of jiggling to put things in better places.
Thanks for the feedback, I'll pass on your comments to our feature teams.
I generally find the app excellent I have an iPhone 7 and use my finger print to log into the app. I’m finding that when I want to log into my account I touch the icon on the screen the app opens with the Halifax splash screen appearing on my screen and then asks me to press my finger on the home button. When I put my finger on the home button the app registers that I have touched the finger print recognition and immediately the the Halifax screen shrinks down and resumes being an icon on the screen. I then have to retouch the icon the Halifax screen then reappears along with the circular timer icon and then hopefully after a moment my account details appear. I have been finding that I just get the Halifax splash screen at times and the timer progress icon just goes round and round with no account details appearing.
Thanks for the feedback, I'll be sure to pass on your comments.
Best banking service
I absolutely cannot fault the customer service that I have received from Halifax over the 20 or do years that I have banked with them. It is absolutely second to none. Every single advisor has been helpful and if they have done as much as they possible can, I am always put on to a senior advisor who resolves any issue. I have never been left feeling frustrated or annoyed: Halifax has always acted quickly and courteously to ensure customer satisfaction and confidence. I wouldn’t dream of banking with anyone else and all of the little incentives that have come up over the years from other banks to join, would have never stood up to the excellent quality of service I have consistently experienced. Thank you to every member of the Halifax team who have taken care of all of my financial needs.
Up to six family members will be able to use this app with Family Sharing enabled.