Our Mobile Banking app can do everything you’d expect, maybe a little extra. And you can use it whenever and wherever you want. So you can crack on if you’re on the bus, at work, or simply can’t tear yourself away from the telly.
- Sign in quickly and securely with Touch IDTM, Face IDTM or a 3-character combination from your memorable information
- Swipe easily to see balances and statements
- View details of individual transactions
- Check money coming in and going out
- Make transfers and payments (it’s so easy)
- Manage your standing orders and view direct debits
- Pay your loan or credit card bill
- Pay in cheques
- Set up new payees or pay your phone contacts.
A FEW EXTRAS
- Earn as you spend with Cashback Extras
- Apply for loans, savings, cards and more
- Call us safely from the app – we’ll already know it’s you so can quickly connect you without the usual security checks.
- Freeze card transactions if you’ve temporarily misplaced your debit card or want to restrict how it’s used
- Report lost or stolen cards
- Order replacement cards and PINs
- Reset your Online Banking password
- Update the contact details we have for you.
New to this app? No problem. Just register your device and you’re ready to go. For this you’ll need:
- An up-to-date phone number registered with us
- Halifax UK personal account
- Online Banking username, password and memorable information (you can create these in the app).
KEEPING YOU SAFE ONLINE
We do all we can to protect you online. This includes preventing connections from the app on devices that we think have been tampered with. We also have an online banking guarantee: http://www.halifax.co.uk/aboutonline/security/
We won't contact you any more than normal if you use the app. But please stay alert to email, text messages or phone calls that appear to be from us. Criminals may try to trick you into giving them sensitive personal or account information. We'll never contact you to ask for these details. Any emails from us will always greet you personally using your title and surname and either the last 4 digits of your account number or the last part of your postcode '*** 1AB'. Any text messages we send you will come from Halifax .
Mobile Banking is available to our Online Banking customers with a UK personal account. Services may be affected by phone signal and functionality. Terms and conditions apply.
Cashback Extras is available to Halifax bank account customers (excluding Basic Account holders) aged 18+ with a debit/credit card who bank online. Terms and conditions apply.
Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries.
Touch ID requires at least iPhone 5s running iOS 10.0 or above or iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 (or later models). Face ID requires either iPhone X or later models, or iPad Pro with Face ID capability (2018 onwards).
Please note that features requiring the use of your device’s phone capability, such as Call us, won’t work on iPads.
When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services.
Halifax is a division of Bank of Scotland plc. This app and Mobile Banking are operated by Bank of Scotland plc (registered in Scotland (No. SC327000) Registered office: The Mound, Edinburgh, EH1 1YZ). Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Season’s greetings! And what’s more festive than a reminder of some things you can do in the app? Ahem. Here goes anyway…
•Easily add and make payments to your nearest and dearest – handy if you’ve forgotten to buy a present
•Report missing cards in case of mishaps with your bag or wallet at the end-of-year works party
•Deposit that cheque you always get from your auntie – it should clear in 2 days.
Look out for more new features in 2019 too.
Ratings and Reviews
Keeps crashing when trying to open, every time after update
I never write reviews for anything but Halifax I really hope your app team read reviews for constructive feedback to fix things asap.
Every single time this app is automatically updated, for about 2-3 days afterwards it just will not open. I will tap it and the first starting screen comes up, and then it just goes back off again onto my home screen like it has crashed and won’t boot.
This happens every single time and it is such a pain to then have to go onto the mobile web version and put in all my details again (after having to find all this info again because I can’t remember numbers well) when I need to check my balance, which is atleast a few times everyday. It is such a huge inconvenience having to do this to check my balance before making payments when outside in shops, so I’m stood there waiting for the web version to load and put everything in with my shopping/items because this app won’t work when it updates.
I keep thinking with new updates it will be fixed so I allow it, but it never seems to change.
I am using an iPhone 7 with the latest version of IOS and this keeps happening. Please, please PLEASE fix this!! My phone does not do this for any other apps and is working perfectly fine otherwise!!!
Developer Response ,
Hi there, thanks for taking the time to leave us feedback, we do read the reviews. I am sorry you've had trouble with the app, but I've passed your comments and device details on to the team. Thanks, Karen.
Slow to open but otherwise good
I’ve been using this app for a couple of years now and while most of its functionality is great I get extremely frustrated at the “authenticating your device” splash screen. The app has my sign in information and needs my fingerprint to open it so why does it also need to authenticate my device every time? It’s not like I’m running a new device. Speed this waste of time up!
The functionality of the transfers and speed of banking transactions is really good and so is the interface. It keeps things simple but perhaps keeping regular banking components together on a single menu would be handy. The new Cheques Beta is in completely the wrong place in my opinion and should be one of the options on the main screen since it is (in my opinion) the most important thing to happen to cheques since their inception. Make a bigger deal of it and allow people to actually test the function rather than hiding it and telling no one about it. I only found out about it because a member of my local branch staff pointed me towards it (currently in the drop down menu, top right of the main screen)
The app is going in the right direction but needs a bit of jiggling to put things in better places.
Developer Response ,
Thanks for the feedback, I'll pass on your comments to our feature teams.
Why is it so difficult to communicate with you?
I’ve been a Halifax customer for over 30 years and although much of that time I’ve been fairly satisfied I have to say that for the last five years or so I have become increasingly dissatisfied. This falls into two categories, first and foremost I find it amazing that, even though pretty well every other bank has the facility to exchange secure messages Halifax don’t. Some people are happy to have a conversation over the phone but I am not, primarily because there is no successful way the customer can make and keep a copy of what was said and agreed but also getting through to the right person is such a long winded performance with the added annoyance of bang-crash-plinky-plonk ‘music’ whist waiting which drives me mad. And then when I get through to a person they often have such a strong dialect/accent I am unable to understand much of what they say and they of me! The other gripe is the paltry Savings interest rates which are probably the worst in the U.K. Come on Halifax we’re in the 21st century now so do yourselves some good and at least pretend you’re there too.
Up to six family members will be able to use this app with Family Sharing enabled.