iPhone Screenshots


Welcome to the new Hastings Direct app, which gives you peace of mind when it comes to your car insurance. You’ll find policy details, insurance documents, contact numbers, claims tips and our live chat service all stored safely and securely in the app – for you to access whenever and wherever you need them.

So if you’ve been in an accident, need breakdown assistance or want to make a claim you can get the help you need, quickly.

- Constantly forgetting passwords? Switch to Touch ID/Face ID or a 4-digit pin
- Hate rummaging through paperwork? Keep all your documents in one place that’s accessible 24/7*
- One-click links to important information – Quick access to your policy number, policy features detailing what you're covered for, policy excesses and renewal date*
- Need to speak to us? Use our live chat feature during call centre hours
- Something changed? Update your car, address or add a new driver in a few easy steps*
- Stay safe - Customise security features and read our privacy policy

- Get help when you need it most – Hit ‘click to call’ and you’ll connect directly to your breakdown provider

- Need to make a claim? Connect directly to the right colleague first time
- Got a query about an existing claim? Our app will help you find the answer
- Get in touch directly - Send important information to us via email

We’re working hard to release lots of exciting new functions to help make your life that little bit easier, so make sure you keep your app updated. If you’ve got any suggestions on how we can improve the app or if you require technical support, please email mobileappsupport@hastingsdirect.com.


Minimum Hastings Direct app requirements:

- Car policies only

- iOS 9.0 or newer

- Phone must not previously or currently be jailbroken**

*Customers with policies beginning with ‘H’ are automatically redirected to our mobile website to view or change their policy

**allowing root access to files which remove all restrictions from the phone

Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492).

What’s New

Version 1.4.2

This update includes bug fixes

Ratings and Reviews

3.6 out of 5
28 Ratings
28 Ratings
Eminxm ,


Coming from another company and being a new customer, I can’t believe how good this is in comparison. With my previous insurers I’d have to log in on safari constantly and it was very clunky. Never again now I have this app, all the information id need regularly all very easily accessible. Very pleased.

Luceeann ,

Much better than expected

This is my first car insurance app and I like it. All my information easily displayed and enabled me to check I had breakdown cover...and helped me phone the right number. Nice!

Joon Bugg 87 ,

Simple and easy to use

Clear and easy to see my multi car details. Good to have the ability to quickly access breakdown if needed and chat online to staff.

Developer Response ,

Hi, thank you for taking the time to write a review. If you have any suggestions on how we can improve the app please send them to MobileAppSupport@hastingsdirect.com


Hastings Direct Limited
49.5 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
You must be at least 17 years old to download this application.
Unrestricted Web Access
© 2018 Hastings Insurance Services Limited


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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