Travelling between Heathrow and Central London? Heathrow Express is the fastest way to travel taking just 15 minutes every 15 minutes. Save time and avoid the queues by buying tickets in advance through the Heathrow Express mobile app.
Travel the smarter way between Heathrow and Central London:
- Journey planning and train times
- View next train time information
- Buy tickets quickly on the go
- Store all your tickets on your smartphone
- Save your preferred payment card details
- Download tickets to Passbook
For this update we have made some bug fixes.
Ratings and Reviews
Can’t wait for Crossrail to put HE out of business
Heathrow Express is exactly what happens when one company has the monopoly on high speed trains into the main airport. Sky high prices (nearly £40 for a return economy ticket?!), sub par trains, disgusting “customer service” and an “app” (it pains me to even call it an app, as this absolute pissy excuse for some coding cannot really be considered to be an app) so utterly useless I’m actually genuinely surprised something that’s essentially not fit for purpose was ever deemed acceptable for public consumption. Inexplicably, your heathrow express account and login are entirely separate than your heathrow rewards account and login. So if you booked a ticket with heathrow rewards, there’s no evidence of it on your heathrow express account and both of the respective disgraceful “customer service” reps will point their fingers at each other. Want to log in on the app? Don’t waste your breath - the app crashes and reloads and crashes again. I can only presume David Cameron developed this “app” the day after the Brexit vote in a suspended state of mental trauma. Incidentally - mental trauma is what you’ll suffer when attempting to use this “app”- kiss your business goodbye heathrow express, once Crossrail comes that’ll be the end of you, and GOOD RIDDANCE.
Very Poor User Experience
The carnet function was very good, but the individual tickets you now get makes it very complicated, also totally impractical to add tickets to your wallet.
It is also impossible to understand that the app cannot tell you real time which tickets have been used, and instead leave it to the user to mark them as used.
Another issue is that whenever I try to pay for tickets with an Amex card the app crashes.
I have tried to give feedback on issues in the app itself, but the feedback function only allow you to enter about 20 characters..
Please talk to some of your users to get some real world advice on making it better...
Convenient and easy to use
I used the app to purchase a ticket for the following day. I was able to easily complete the purchase and ended up with the ticket in my Apple Wallet 👍🏻. There are a few user experience issues that could be improved slightly but they didn't prevent me from completing my purchase. As a fellow app developer I am happy with how this app made it easier to purchase a ticket on my own time.
Up to six family members will be able to use this app with Family Sharing enabled.