HGS Remote - Digital real-time support at the workplace
Especially for service and repair work on cars, the right information at the right time and in the right place can be decisive. Hella Gutmann customers now receive the new real-time support in 'hands-off mode' directly at their workplace.
You will need the digital glasses and the HGS Remote installed on your PC or tablet. You can manage your support requests, transfer and receive pictures, data and videos and talk to the Hella Gutmann specialist - HGS Remote brings all this directly into your digital data glasses and to your workplace.
The Hella Gutmann technician sees what you see. He can draw directly on real objects and label them during video calls.
Even in offline mode, you can use glasses to quickly take a picture or shoot a video to send it later and exchange it in dialog or group chat. Functions such as scanning QR codes and linking to the mega macs are planned, but not yet available.
* Profile pictures – Every user can add a profile picture for his account which is visible for other users on incident and contact screens.
* Indicate unread incidents – Unread incidents are highlighted with your main brand color to make it easier to identify new messages.
* Moderator can freeze video stream of participants – For a better support, the moderator is now able to freeze the video stream of other participants.
* Zooming into images – Images exchanged within an incident can be zoomed in to have a closer look on their details after having opened an image file.
* Share images & videos – Image and video files exchanged within an incident can be shared with other apps installed on your device (e.g. mail program).
* Increase chat font size – Within the user profile preferences, the font size of chat content can be increased to a medium or large font size.
* File thumbnail in library – All image files stored in your local library are equipped with a small preview thumbnail to allow for a quicker search.
Up to six family members will be able to use this app with Family Sharing enabled.