Get help, use your cover, contact HomeServe and more...

The HomeServe app is designed to let customers get help and use their cover from the convenience of their smartphone. Download for free and keep the app stored on your smartphone for peace of mind and should something go wrong, you can view your policy coverage, make a claim (we explain below who can use the app to make a claim) and call us directly in just a few clicks. It's packed with engineer hints and tips too, to help keep your home running smoothly. With the HomeServe app you can:

• View your product details
• Make a claim
• Call us in one click
• View handy hints and tips
• See our latest offers

Who can use the app?

• Customers who hold one or more active policies with us
• Customers who are homeowners

We're working hard to develop the app for customers with landlord policies. If you've got a query about your landlord policy, just call 0800 247 999*

Who can use the app to make a claim?

You can make a claim using the app if you hold:

• A plumbing, drainage, water supply pipe, gas or electrics policy
• A homeowner policy
• A policy that covers a house  (not a flat/apartment)
• A policy that has no excess amount payable when making a claim

Don't worry if you need to make a claim for flats and apartments or hold a policy that carries an excess, just call 0800 247 999*

How to get started

Once downloaded, you'll be able to link your HomeServe account by entering your product details. You’ll be able to add a 4 digit PIN or enable Touch ID for added security on subsequent app logins.

Multiple products

If you have multiple products with HomeServe and can't see them all when you're logged into the app, you can try logging in with your individual policy numbers to see them all.

Having problems?

If you’re having problems using the app or want to give us some feedback visit

Please include:

• A brief description of the problem
• Which device and version of the operating system you’re using
• Any feedback or suggestions for how we could improve your app experience

Terms and Conditions

By downloading our app you are agreeing to be bound by our terms and conditions of use and we advise that you read these carefully once you have downloaded the app. If you do not agree to them please do not continue to use the app.

*Calls may be recorded for quality control and training purposes. Calls to 0800 numbers are free from landlines and mobile phones, and will not be taken from your mobile phone inclusive minutes.

What's New

Version 2.3

You can now update your contact details in the app, including your email address and phone number.

We’d love to hear what you think of the HomeServe app. Please share your feedback by leaving us a review or emailing

Ratings and Reviews

2.3 out of 5

11 Ratings

11 Ratings

Excellent functionality


Some great functionality to help me through my journey. All the info I need in one place, and also gives me peace of mind to check on my claims info when needed.

Developer Response

Hi Dan, thanks for your feedback. Glad to hear you find the app useful in managing your policy and claims. Kind regards, Alex

Not for Landlords


Advised to download the App to mange my Landlords policy on mobile. Could not link account, no one on customer services even knew App existed until finally passed around and advised it’s not suitable for Landlords only Home owners. What a waste of time

Developer Response

Hi there, thank you for your feedback. We're currently working on making the app available to landlords. In the meantime, I'll look into updating our App Store info to ensure customers know the app is only available to homeowners. Kind regards, Alex

Not working now


Was good, since last update crashes every time I try to enter a policy number

Developer Response

Hi there, thanks for your feedback. If you could email me a more detailed description of what happened (i.e. were you typing in or pasting your policy number) to I will look into this for you. Many thanks, Alex


Homeserve Membership Limited
51.8 MB
Requires iOS 10.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro, 9.7-inch iPad Pro Wi-Fi + Cellular, iPad Wi-Fi (5th generation), iPad Wi-Fi + Cellular (5th generation), 12.9-inch iPad Pro (2nd generation), 12.9-inch iPad Pro Wi‑Fi + Cellular (2nd generation), 10.5-inch iPad Pro, 10.5-inch iPad Pro Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation) and iPod touch.
Age Rating
You must be at least 17 years old to download this application.
Unrestricted Web Access
© HomeServe Membership Limited 2018


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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