Welcome to your brand new HSBC UK Mobile Banking app!
Designed especially for our UK customers, the app has been rebuilt to be fast, secure and will get more new features, more often.
Manage your money on the go with HSBC. You can also now pay someone new using the app. • Everyday banking made simple • Your accounts at a glance • Pay someone new on the go • Fast and secure logon • Send money safely from anywhere.
If you have HSBC accounts outside of the UK, please also download the HSBC Mobile Banking app to manage your global accounts.
HSBC is committed to providing digital applications that are accessible to all its customers. We take this responsibility very seriously; accessibility will continue to be a major consideration as we develop the app, and improvements will be delivered in future updates.
• Minor bug fixes and improvements
We’re always listening to your feedback, and are working hard to improve your Mobile Banking experience.
Ratings and Reviews
Less functions and not a great experience
So to start with you have to disable touch ID on the old app before doing the migration of security settings - if you don't it just goes into a loop trying to transfer credentials - not explained anywhere. Once you do that the new app doesn't include any currency accounts you have - instead you are supposed to use the old app for that - by the time you notice that you've already stripped the old app of its security credentials and there is no easy way back without redoing everything - so now stuck with two apps.
Fast balance only works on one of the apps at a time - no idea why - can't be a security measure as whoever has access to the phone has access to fast balance anyway - so why not have it on both apps for those of us that now have to run two apps.
UI isn't great - balance and move money on a separate tab fine but everything else buried on a traditional menu.
Still doesn't fix the problems with payee references (c'mon deleting a payee just to change the reference?!) and doesn't let me do anything clever with messages to and from me and the bank - still have to resort to insecure email - why on earth I can't message my relationship manager through this is beyond me.
So less functions, no global accounts, not changed anything that was broken, and not a great migration experience - and no easy way back - doesn't feel like a step up to me.
Functional but room for improvement
I’m new to HSBC. The app was a painful process to setup but the app does work. Plenty of room for improvement though. The new pending transactions feature is pointless because it doesn’t show purchases; it only shows direct debits. I’d like to actually see real pending transactions! You can’t create/manage standing orders in the app and have to use online banking instead. The layout could do with improving too. The paying in cheques feature is very useful to have but this function is almost hidden in the app in the ‘More’ section at the bottom (albeit I haven’t tried it yet). It would be better to have this on the main page so users know it exists! It would also be useful to have downloadable statements within the app. A chat (or direct call) feature within the app would also be advantageous - avoiding lengthy phone calls on hold...! There is also no feature to update your details, e.g. address, employer, name etc. I have accounts with NatWest and Barclays and the apps for these banks are better. Push notifications too would be fantastic for balances, credit card bills, new statements. Lots of uses. Not a bad attempt HSBC but listen to your customers’ needs and you’ll retain them!
Digital secure key password
I agree with rtfs comments above I have been using internet banking on my phone regularly for a few years especially transferring funds. For the past three months I have experienced problems and the first response I get from HSBC is that I am using the wrong password. I keep getting system errors and I am going around in circles. It is also very confusing that the app has multiple passwords at certain stages and even if i get them correct the app has been saying system errors. I previously just used my finger print to transfer money which worked great soon they will be saying i’ve changed my prints as well as getting my password. I also reported that each time there is an apple update HSBC is not talking correctly to the phone so there is a error the company take no notice of my comments. HSBC mobile banking app on the iphone possibly the most unstable of all the banking apps I use. They are getting left behind to apps like revolut etc. Please will HSBC listen to its users and test the transfer parts properly before going live.
- HSBC Global Services (UK) Limited
- 202.1 MB
- Requires iOS 10.3 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- © 2018 HSBC Global Services (UK) Limited
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Up to six family members will be able to use this app with Family Sharing enabled.