At MBNA, we’re boringly good at credit card stuff, which doesn’t make us ideal dinner party guests, but does make people want our credit cards in their wallets.
We do it all - balance transfer credit cards, money transfer credit cards, transfer and purchase credit cards and low rate credit cards.
And our secure app is the perfect way to manage your account, whether you’re on the go or relaxing on the sofa.
SPEEDY LOGIN STUFF
- Log in quickly and securely with Touch ID, Face ID or a 3-character combination from your memorable information.
ACCOUNT MANAGEMENT STUFF
- View your balance summary
- Check recent transactions and pending transaction details
- Download official statements
- Make a debit card payment
- Request a credit limit increase
- Request a balance or money transfer
- Activate your card.
- Report your card lost or stolen
- Order replacement cards
- Reset your password
- Update your contact details
- Call us safely from the app – we’ll already know it’s you, so we can quickly connect you without the usual security checks.
It’s quick and easy - just register your device and you’re good to go. For this you’ll need:
- An MBNA credit card
- An up-to-date phone number registered with us
- Your username and password (you can create these in the app if you’re new to MBNA).
KEEPING YOU SAFE ONLINE
We do all we can to protect you online. This includes stopping connections to the app on devices we think have been tampered with. For more information visit: https://www.mbna.co.uk/managing-your-account/security/
We won't contact you any more than normal if you use the app. But please stay alert for emails, text messages or phone calls that appear to be from us. Criminals may try to trick you into giving them sensitive personal or account information. We'll never contact you to ask for these details.
Any emails from us will always greet you personally using your title, surname and the last four digits of your account number. Any text messages we send you will come from MBNA .
We don’t charge you for using the app, but standard network charges may apply, both in the UK and overseas. Service may be affected by phone signal and functionality. Terms and conditions apply.
Touch ID requires at least iPhone 5s running iOS 10.0 or above or iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 (or later models). Face ID requires either iPhone X, or later models, or iPad Pro with Face ID capability (2018 onwards).
Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries.
Please note that features requiring the use of your device’s phone capability, such as Call us, won’t work on iPads.
When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services.
Credit cards issued by MBNA Limited. Registered Office: Cawley House, Chester Business Park, Chester CH4 9FB. Registered in England and Wales under company number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, Register Number: 204487 for the provision of payment services.
Credit is available, subject to status, to UK residents aged 18 or over.
Calls and online sessions (e.g. completing an application) may be monitored and/or recorded for quality evaluation, training purposes and to ensure compliance with laws and regulations.
Check this out: you can now change your address in the app – so there’s no need to call.
Ratings and Reviews
Good app, but.. please read to the end for an update.
The MBNA banking app is very good. Navigation can sometimes be a little obscure on a mobile device but I’ve always managed to find what I’m looking for eventually. Perhaps it’s just designed for the younger generation! The reason I only rated it 4 star is simple that each time I log out I get two very irritating question buttons. Firstly the “have you been able to do all you needed to do” question, which is just about always “yes”, and if I had a problem I would have addressed it from within the app and not on my way out! Secondly, and the mist irritating, is the “do you want to leave a review” question. As I use the app on a mobile device and as I generally don’t want to sit and tap my screen after I’ve completed my banking activity, I don’t usually want to leave a review, however, this time I have left a review but to complain about having to press those irritating butting each time i log out!!! Please remove it. Thanks.
Update. I was extremely surprised and pleased when I got the feedback from Apple and the developer saying that my issue had been fixed. It took just one day and now I can log out without any problems at all. Many thanks MBNA for a great customer service. 5 stars well deserved.
Developer Response ,
Hi, we have identified the issue and you shouldn't be seeing this now. If you are still experiencing issues please contact us at firstname.lastname@example.org.
Every update is getting worse and worse, less useful up to date. The only way to contact the team is by telephone which in 21st century is absolutely ridiculous. I am totally confused how is possible to have an account, pay my monthly payment and in other moment, the App says “there is no account that can be accessed through the Card Service App!” Do I have an account or not? If I don’t have any ( because the App says that), why do you keep taking my money? I can’t see my balance but every month I make a payment (without any account) 😳😡. What is my balance actually? No statements, no balance, no information at all... but I continue to pay money to you! Until when? What is the App for? My big problem is invisible balance and information about my account. I have no idea what I have to pay for the rest. And so on, if you are decided to close my account this should be after the balance is cleared. Also, it makes me feel that MBNA team given answers only to the positive feedbacks which is absurdly. They must pay attention to both positive and negative feedbacks. Only in this way the will meet the customers needs! At the end, the App doesn’t work properly, the website is the same. No information at all, the contact is only by telephone-in 21st century, very disappointed ex customer!
Now they not even trying to be good
There website and app is getting worse and less useful by the day. Contact them, only telephone. Want to know you have a new statement to pay? No chance if paperless. Want to change or get email or text notification preferences, no chance. I used to get notifications of statements, as of February they stopped so it looks like MBNA want you to log in every month to see if you have a statement, or go back to paper statements, or telephone them. They obviously don’t do chat or email, just telephone. What is the App for? So I will telephone when out of Andorra to find out why they don’t tell customers about statements anymore or let them check their notification preferences, is it for late fees? In the meantime Apple review is the only way to contact them, without a telephone. 2019, according to MBNA it’s still the year of the telephone and the time to have a nearly useless app/website! At least we can now see a statement on the App ! One thing added, a few removed.
Up to six family members will be able to use this app with Family Sharing enabled.