When it’s hard to find a moment for those small but important jobs, our app is here to help. It’s fast, convenient and more secure than ever, with built-in security technology to keep your banking details safe and private.
And since you’ve usually got your mobile on you, it’s the simplest way to do your everyday banking.
- Log on quickly and securely with Touch IDTM, Face IDTM or a 3-character combination from your memorable information
- Check your balances and pending payments
- View individual transaction details
- Transfer money between accounts, and make UK and international payments
- Pay your loan or credit card bill
- Pay in cheques
- Apply for loans, savings, cards and more
- Easily freeze debit card transactions, report lost or stolen cards and order replacements
- Reset your password or request a new PIN
- Update the your contact details
- Call us safely from the app – we’ll already know it’s you so can quickly connect you without the usual security checks.
New to this app? Setting it up is quick and easy – you just need to register your device. For this you’ll need:
- An up-to-date phone number registered with us
- Lloyds Bank UK personal, Islands personal or sterling international account
- Internet Banking user ID, password and memorable information (you can create these in the app).
KEEPING YOU SAFE ONLINE
We use the latest online security measures to protect your money, your personal information and your privacy. This includes preventing connections from the app on devices that we think have been tampered with. As a Mobile Banking customer, you automatically benefit from our online and mobile banking guarantee: http://www.lloydsbank.com/security.asp
We won't contact you any more than normal if you use the app. But please stay alert to email, text messages or phone calls that appear to be from us. Criminals may try to trick you into giving them sensitive personal or account information. We'll never contact you to ask for these details. Any emails from us will always greet you personally using your title and surname and either the last 4 digits of your account number or the last part of your postcode '*** 1AB'. Any text messages we send you will come from LLOYDSBANK.
Mobile Banking is available to our UK personal (and some Channel Islands, Isle of Man and WorldWide Service) Internet Banking customers. Services may be affected by phone signal and functionality. Terms and conditions apply.
Everyday Offers is available to Lloyds Bank UK personal current account customers (excluding Basic Account holders) aged 18+ with a debit/credit card who bank online. Terms and con ditions apply.
Apple, the Apple logo,Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries.
Touch ID requires at least iPhone 5s running iOS 10.0 or above or iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 (or later models). Face ID requires either iPhone X or later models, or iPad Pro with Face ID capability (2018 onwards).
Please note that features requiring the use of your device’s phone capability, such as Call us, won’t work on iPads.
When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services.
Lloyds Bank plc (registered in England and Wales (no. 2065), registered office: 25 Gresham Street, London EC2V 7HN). Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
With the festive period well underway, it’s the ideal time to remind you of some things you can do in the app.
•Quickly add, and make payments to, family and friends
•Deposit cheques (up to £500 in value) you receive as gifts – these usually clear in 2 days.
And we’ve got more new features coming in 2019.
Ratings and Reviews
The app is good and like helpfulness of back-office staff etc
I’d like to add a bit to my previous review... It is true the app or the whole system may suffer from a glitch once in a while, but then so do other things in all other areas of our lives & after all, the people that run them are human like us & none of us human beings are PERFECT... I do love the app, and as one other reviewer said recently it does perform all the things I need it to do and much more (checking my balances, transferring monies to other people, setting up and verifying new accounts [I set them up with Memorable Names so I can distinguish one similar account from another very similar one!] being set up, pending payments and receipts (which I find NOT all mobile banking apps seem to have) and a number of other features I’m also happy with, with some more features and improvements planned for the future, with Utmost Security of Customer Details and Ease of Use being taken into account (based on Customer Feedback). I’m sorry some people seem to have been having lots of difficulties and I earnestly hope their issues gets resolved. One can always leave a feedback via the Mobile App by going to MENU - HELP & SETTINGS and then scrolling down to the bottom of the page to FEEDBACK Tab at the bottom right hand side of the page. Thanks for reading.
Great App.... but(Updated)
A good functional app that does the basics of banking, however times are moving on and as we become more reliant on banking apps it’s clear that legacy banks are struggling to keep up. Over the last year I’ve become more demanding expectations wise and this app is no longer making the grade for me. It needs a complete design overhaul as it’s now looking very very dated and we still have no support for native screen sizes 3 years after the 6+ was released. This is simply ridiculous. Apps from Monzo and Starling are simply way ahead of Lloyd’s and other banks both in design, user experience and the information they provide within the app. I’d like to see Money Manager integrated within a newly designed app thats clean, simple and looks like it was designed for the open banking era that we have entered. Doing the basics of a banking app no longer is enough.
Update...We finally have an updated version that supports all screen resolutions, 3 years to late but it’s very welcome. The app looks cleaner and is far more usable. Now that it’s been rebuilt, let’s refine the UI/UX and bring in additional features and move the app into the open banking era. Money manager needs to be integrated into the app, ability to control your cards needs to be in there, Apple Watch support and so on. Good start with the update but not stop and speed up the development.
Developer Response ,
Thanks for the feedback and appreciate you upping your rating! We've got plenty of changes planned and we're hoping to have these released over the rest of this year. Anthony.
Utter conceited rubbish
It's a bad sign when the purveyors of this mobile phone app start to congratulate themselves. They haven't evaluated properly the functionality of this app, and the people that designed it arguably never use it. Or so it would appear. They have never done a survey on this app or try to find out why it doesn't work.
The option for making payments to other people is utterly hopeless and not fit for purpose. When I have to make a payment to my other bank accounts, I face the sea of sort codes and account numbers. What lovable nonsense. Do you really expect me to know exactly which 8-digit number applies to which account? Relevant bank details should also be present there. Ask me why and I will be glad to tell you. The apps from Santander and NatWest are far far superior. I use them and they are painless. The fact that you don't contact me regarding my review is conclusive proof that you're not bothered about really understanding how your app works for customers. Do you guys ever look at other banking apps? Or do you keep admiring your own? I'm totally fed up with your app.
Stop congratulating yourselves and pretending this is the best thing since sliced bread. It isn't. Trust me.
Developer Response ,
Hi, I'm sorry to hear that you are experiencing problems with our app. If you would like, you can leave further feedback through the app following: Menu-->Help & Info --> Feedback. Please complete the survey/form in-app. Your feedback or suggestion will be monitored by our central team. Thank you for your feedback. Anthony.
Up to six family members will be able to use this app with Family Sharing enabled.