Download the My BT app to get straightforward service at your fingertips. It’s the quickest, easiest way to manage your BT account on the go, check your usage and get help with all your BT products.

With the My BT app you can view, download and pay a BT bill. See how much you’re using all your BT products – including landline, broadband, TV and mobile. Or, if you’re having any problems, you can check the current BT Broadband service status. To use the app you’ll need a BT ID and password. Forgotten your log-in details? Go to Next time you log in, you'll be able to use a 4 digit pin or fingerprint to speed things up.

Please note: this app is not compatible with BT Business accounts. Search for our business version - it's called BT Business.

Got any feedback or ideas you’d like to see on the My BT app? Let us know in the new App Feedback option or take this short survey:

The My BT app will request access to your:
• Calendar in order to add in any engineer appointments.
• Fingerprints so that you can log in with just a touch.

What’s New

Version 8.1.4

In this update we've improved performance and made it easier to set up and use Complete Wi-fi.

There's also a new survey so you can help us improve the app in future. We'd love to know what you think.

Ratings and Reviews

4.0 out of 5
3.7K Ratings
3.7K Ratings
Ribble Valley Jen ,

New version very improved

17th August and a new version of My BT which has ironed out the former problems. Thanks BT for working hard to rectify the errors.

The new version of My BT is not good. The old version was excellent.
On the Home page the drop down menu to choose between my two accounts (landline and mobile) is missing on the iPad but not on the iPhone. Consequently it is impossible to change accounts to look at usage etc.
I deleted the My BT App and reinstalled it - the drop down menu to change accounts was back but after logging out and back in again - it had once more disappeared.
Tried to contact BT on their chat line but for technical issues you have to phone. The chat man couldn’t even log it as a concern.
Bring back the old version of My BT.

To ‘Ash from the BT care team’
This seems to be an iPad problem but not affecting the iPhone. Do get in touch as I can send you 3 photos of screen prints from my iPad showing the problem. The App is missing the little drop down menu at the top where you can change from your mobile to landline account. Sometimes it’s there and sometimes completely missing - seems random.

Developer Response ,

Thanks for the updated review. If you need anything else let us know.

Shane- BT Care Team

Krayzkat ,

Very poor app from the UK’s biggest telecoms provider

Horrible to use when you have a problem with your WiFi dropping. Using the app to chat with an advisor is awkward on an iPhone. The in app testing sequences for checking your connection are drawn out, bloated, and often stall.
..... BT staff reading this, just try using the app on 6S plus on latest iOS. Typing messages is awkward, in app testing seems designed to waste time rather get down to whatever is wrong. Call me paranoid but it seems this app is designed to be slow and waste your time, so that when you eventually finish the broadband checke test, your annoying intermittent broadband failures have fixed themselves.... great except an hour later your broadband goes down again, and then after using this app for 5/10 minutes it’s fixed itself before the app can log a failure.....

Developer Response ,

I'm sorry about this Krayzkat. In what way do you find the chat feature awkward on the iPhone? If you are experiencing connection problems this could be why the tests are stalling as they are struggling to stay connected.

Ash - BT Care Team

hfc24 ,

Worse than useless

Utterly useless. Worse than useless because it wastes time and adds to the frustration of what is already generally very poor BT service in semi-rural areas.
The app requires broadband to be working in order to check the broadband status for errors. It times out every time the checks are run using 4G mobile data, and if run in one of the (few) minutes when my broadband is working, stating frequent drop outs as the problem I want to report, it tells me that my broadband is connected. The light on my router tells me whether it is working at any given point, I don’t need an app to tell me that.
Worse than useless because the app is advertised as helping with broadband problems such as frequent drop outs. Turns out the broadband needs to be working in order to be able to report a problem with the broadband. Presumably nobody at BT has heard of Catch 22 ?!


British Telecommunications plc
148.6 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
Rated 4+
© British Telecommunications plc 2018


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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