By British Telecommunications plc
This app is only available on the App Store for iOS devices.
Download the award-winning My BT app to get straightforward service at your fingertips. It's the quickest, easiest way to manage your BT account on the go, check your usage and get help with all your BT products.
With the My BT app you can view, download and pay a BT bill. See how much you're using all your BT products – including landline, broadband, TV and mobile. Or, if you're having any problems, you can check the current BT Broadband service status.
• Check and download your latest BT bill
• Pay your BT bill
• Check your usage for BT Broadband, landline, TV and BT Mobile – before and since your last bill
• View your current BT package
• Track an order
• Track and change your BT installation date
• Check the status of BT services in your area
• Restart your BT Hub
• View top FAQs
• Contact BT
To use the app you'll need a BT ID and password. Forgotten your log-in details? Go to https://www.bt.com/forgotmybtid. Next time you log in, you'll be able to use a 4 digit pin or Touch ID to speed things up.
Winner of the Silver Award in the Best App category at the 2015 UK Digital Experience Awards.
Please note: this app is not compatible with BT Business accounts, please search for our business version - it's called BT Business.
Got any feedback or ideas you'd like to see on the My BT app? Let us know in the new App Feedback option or take this short survey: http://tinyurl.com/mybtappsurvey
We are sorry that the Speed Test feature on the My BT App is unavailable at the moment while we carry out essential maintenance work. We’ll have this option running again as soon as possible. In the meantime, customers can test their speed at www.bt.com/testmyspeed
What's New in Version 4.7.2
Get everything you love about the My BT app on a bigger screen – our latest version will now work on your iPad (iOS 8.1 and above).
Our new app also makes the most of your iPhone’s Quick Actions and 3D Touch features – giving you quicker access to your bills. Just press on the My BT app icon to head straight to your chosen page. This functionality is only available on the iPhone 6s or later models.
We’ve also made some general tweaks and enhancements to improve your experience.
Want to give us your thoughts on the latest release? Just go to App Feedback in the side menu to get in touch.
When I want to check my service I have to put my phone number in??? After logging in??!
Links don’t work when going from app to info, eg to check if my broadband problem is fixed yet (had to use mobile network to log in, and then found « there is a problem » and I couldn’t do more than log into my account.
There are some ok features yes, but this is the dominant player in UK télécoms, their app is badly put together with the data it uses to give a poor overall experience, which has only made me feel more annoyed by their broadband with frequent buffering - the opposite experience to the adverts...
Good app but getting slower
Generally good but usage is much slower now. It shows more info but most is not very useful. I have SmartTalk and for some reason the app shows me these numbers before my landline. Speed test is harder to get to now but still useful every so often
Used to work
This app used to work fine but the latest update has crippled it. After installation it works once but fails to connect on all subsequent attempts. Have been in touch with BT but they have no suggestions. Online forums show this is a widespread problem so hopefully BT will manage to fix it or maybe revert to the previously functional app. Conclusion - avoid this app until the bugs are ironed out.
- Category: Utilities
- Updated: 26 September 2017
- Version: 4.7.2
- Size: 14.3 MB
- Language: English
- Developer: British Telecommunications plc
- © British Telecommunications plc 2017
Compatibility: Requires iOS 8.1 or later. Compatible with iPhone, iPad and iPod touch.