By British Telecommunications plc
This app is only available on the App Store for iOS devices.
Download the award-winning My BT app to get straightforward service at your fingertips. It's the quickest, easiest way to manage your BT account on the go, check your usage and get help with all your BT products.
With the My BT app you can view, download and pay a BT bill. See how much you're using all your BT products – including landline, broadband, TV and mobile. Or, if you're having any problems, you can check the current BT Broadband service status.
• Check and download your latest BT bill
• Pay your BT bill
• Check your usage for BT Broadband, landline, TV and BT Mobile – before and since your last bill
• View your current BT package
• Track an order
• Track and change your BT installation date
• Check the status of BT services in your area
• Restart your BT Hub
• View top FAQs
• Contact BT
To use the app you'll need a BT ID and password. Forgotten your log-in details? Go to https://www.bt.com/forgotmybtid. Next time you log in, you'll be able to use a 4 digit pin or Touch ID to speed things up.
Winner of the Silver Award in the Best App category at the 2015 UK Digital Experience Awards.
Please note: this app is not compatible with BT Business accounts, please search for our business version - it's called BT Business.
Got any feedback or ideas you'd like to see on the My BT app? Let us know in the new App Feedback option or take this short survey: http://tinyurl.com/mybtappsurvey
We’re currently carrying out essential maintenance work on the Speed Test feature on the My BT App. We’ll have this option running again as soon as possible. In the meantime, customers can test their speed at www.bt.com/testmyspeed
What's New in Version 5.2.2
We've now added support for the iPhone X.
We’ve also made some general enhancements to improve your experience. Head to App Feedback to give us your thoughts on the latest release.
Used to work
(Updated 10 Dec) Unfortunately its stopped working again. Lasted about a day. Hoping the next update fixes it once and for all.
(Updated 06 Dec 2017) The problems with this app now seem to have been resolved and it’s a useful tool to monitor/manage your mobile usage again.
(Original review) This app used to work fine but the latest update has crippled it. After installation it works once but fails to connect on all subsequent attempts. Have been in touch with BT but they have no suggestions. Online forums show this is a widespread problem so hopefully BT will manage to fix it or maybe revert to the previously functional app. Conclusion - avoid this app until the bugs are ironed out.
Recently updated the app 2days ago & it was good to see speed test back, But, now the usage page doesn't work, when i press the button it enters the page the little loading line whizzes across the top, but nothing loads its just blank, tried it a few times now, nothing please fix thank you.⛄️
Was working, now is not
IPhone X improvements??!! Well, at least I no longer have to pay my BT bill. I’ll just tell them that I normally pay it through the app and no it’s broken 😂
- Category: Utilities
- Updated: 28 November 2017
- Version: 5.2.2
- Size: 13.7 MB
- Language: English
- Developer: British Telecommunications plc
- © British Telecommunications plc 2017
Compatibility: Requires iOS 8.1 or later. Compatible with iPhone, iPad and iPod touch.