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My Council Services UK & Ireland

By iTouch Vision

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*** Chosen as 'App of the week' by the Guardian newspaper.
*** Chosen as 'App of the week' by Reg Hardware.

Are you fed up of seeing graffiti on the walls, or driving over potholes? Then report it to your council using 'My Council Services' App.

This application works for every council in the UK and Ireland. Your report is sent directly to the council where the incident is located. The issues are then resolved by your council.

There are many features to My Council Services, you can also;
- Access your council news and events.
- View your submitted reports.
- Use our online service to submit reports using your PC or Mac.
- Receive up to date progress reports, on each issue you have reported.
- Contact your council by email or phone.
- View the map of your council’s location.
- Receive notifications either by SMS, push notification or email.
- Receive messages when you pass near a previously reported issue.
- An iPad and iPhone version in Full HD retina display.
- Twitter integration.
- Submit Anonymous reports.
- Search for Council facilities near to your current location.
- Add notes to existing reports.
- View local information, e.g. council tax bands, planning applications, jobs, etc.
- View the incident using Google Street View.
- Integrated help.
- Auto address finder to identify the nearest address of an incident.

You can submit reports for issues such as;
- Missed bin collection
- Broken parking meter
- Problem in a local park
- Illegal fly posting
- Drain problem
- Missed bin collection
- Parking meter
- A broken street light
- Broken pavement
- Graffiti
- Pot holes
- Abandoned vehicle
- Dead animal
- Rubbish on the street
- Illegal dumping of waste
- Pest problem
- Refuse problem
- Skip problem
- Dog fouling
- Bus Stop
- Public Conveniences
- Recycling
- Complaint or Praise
- Cigarette smoking
- Car Park maintenance
- Food hygiene
- Light or Noise Pollution
- Anti Social Behaviour
- Health and Safety
- Planning Breaches
- Empty Properties
- Street
- Benefit Fraud
- Other

To submit a report you must capture certain information.

Select the category of the report.
- Complete the questions.
- Capture the evidence, either a photo or video.
- Enter the location.
- Submit the report.

If you have any enquiries please contact the 'My Council Services' Team at or visit us at

Continued use of GPS running in the background can dramatically decrease battery life.

What's New in Version 4.11

- Important bug fix that stopped displaying council details.


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Customer Reviews

User friendly, but does the council actually respond? YES!

Update: council does respond, in my most recent cases within three hours, on a w/e!!
Does the Council respond at all? = yes! :-)
...and that's the point really, isn't it...
Otherwise, the design is very good and user friendly/accessible.
I'd prefer, if I could use it in 'landscape' position, but that's only a minor point...
Hundred times easier to use than searching for whichever Local Council's website too. And, at least in London, the app selects the appropriate council automatically.
All you have to do is initially register on the app with your details, then, when filing a report, just give the location (either by address, or map, etc), and just follow the clear instructions.

Useful but

Useful on the go tool. However if only the council took action. That's e council not the app tho

One major bug is the about me settings. Every detail is editable (should you move or hangs your name or phone number) except the most obvious your email address. When you change ISO you have to delete the app and re-register losing all your history. Now when we change ISO we lose old email usage so this should be changed

Design awards coming.

Just looks fantastic on my iPad 3. Great design and very simple to use. It let's me see my home councils news and events and then every report I send gets sent to the correct council not just my home council.

My Council Services UK & Ireland
View In iTunes
This app is designed for both iPhone and iPad
  • Free
  • Category: Productivity
  • Updated: 16 January 2013
  • Version: 4.11
  • Size: 3.0 MB
  • Language: English
  • Developer: iTouch Vision LTD

Compatibility: Requires iOS 4.3 or later. Compatible with iPhone, iPad, and iPod touch.

Customer Ratings

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