Stay in control of your Vodafone account on the go with the My Vodafone app
• Keep track of your usage
• View and pay your bills
• Add extras and manage bars on your account
• VeryMe Rewards – a world of rewards built around what you love
• Chat to an adviser at any time using the 24/7 support bubble
• Manage all your services in one place (including broadband and home phone)
• Upgrade your phone or change your plan
• Check your network and Wi-Fi speed
• Top up and claim rewards
• Share feedback on our Network
Things to remember:
• You must be on a device with your Vodafone UK SIM card to use the app
• The first time you use the app, you’ll need to be connected to our mobile network (not Wi-Fi) to register your device. Just to note, if you don’t have an inclusive data allowance this will be charged at your standard rate
• The My Vodafone app is free, but any data you use to access the Wi-Fi finder or other functions will be taken from your monthly allowance or credit
• If you’re new to Vodafone or have recently upgraded, your account information won’t be available until after your first bill
• The My Vodafone app is being rolled out to sole trader and small business customers. We’ll contact you when you can use it for your business
For more help with the app visit www.vodafone.co.uk/app
This release contains important updates behind the scenes to enable new feature development in the future. It also includes several bug fixes and performance improvements. Older versions of the My Vodafone app will be retired in the coming months, so we encourage our customers to stay up to date and download this latest version.
If you have any comments or feedback please e-mail MyVodafoneApp@vodafone.co.uk
Ratings and Reviews
My wife and I have been with Vodafone for many years, when our present contract ends we will definitely leave. The customer services are a joke, it usually takes an age to talk to someone and they play the same dreadful music that is on one continuous loop. When you do finally get to speak to someone you can guarantee that you will be placed on hold several times (at least) and you've guessed it... the same awful music. What happened to airport/lift music. No offence intended, but it quite difficult to always understand the advisors. They either talk too fast, or, broken English. The eventual price that you pay is never what you expected, and, don't believe them when they tell you that any discrepancies will be adjusted on your next bill!
I made the mistake of having Vodafone broadband, the signal strength was that poor even in our small house that I had to purchase a signal booster. It was a marathon getting Vodafone to honour their last deal with me, but I persisted and (eventually) received the iPhone 6 that they promised me. What I didn't realise was that it was a 16gb!
Farewell Vodafone, though art too dear for my possessing.
Dr Dida Wheetle
Humans of the Neolithic period would have created a better app
I downloaded this app around 5-6 years ago when I joined Vodafone and it was useless. After giving it some time to correct its mistakes, I just re-downloaded it and... what constitutes this as an app?
Yes, it is somewhat aesthetically pleasing, it boasts cute pictures, vanguardist pie charts and an agreeable font, but you can’t access any information of importance, it barely responds to the touch and you could find yourself waiting for a chat agent for the next 15 years (whilst spending our precious data 🥰). Pardon me, software engineering team, but it seems you’ve got all the gear but NO idea.
Of course, all phone companies are absolute gangsters, but at least Vodafone gives you the option not to have to re-mortgage your house with hints and tips hidden like Easter eggs in a state-of-the-art video game, so if you’re savvy and you’ve unfortunately already fallen into the inevitable trap of going £500 over your limit before (myself, circa 1 year ago) you’ll discover how to overcome these hardships, with Oh! a data cap! - supposedly controlled in the app.
Anyway, Vodafone is a good company with good rates but boy, I don’t know what on earth they’ve created here.
Please, for the sake of your hard-working, undoubtedly subjected yet ever-faithful customers, do the good thing and let us see why you’re taking an extra two quid off of me this month.
Feedback about my phone & it’s service
I’ve been a customer since March 2017 & I’ve had a life changing experience due to ill health and operations which left me with being paralysed from the hips downwards & also had a triple bypass for my heart & a spinal operation for cancer, so most of my time im bed bound & my phone is my lifeline & I’ve told this to vodafone customer service numerous times & they tried 3 to 4 times to ask me to put codes in & also reset my network settings & im still having problems wer my phone is engaged but I’m not on phone or online someone could be next to me & try ringing me & it clearly is on speaker with the engaged tone & i don’t get many people ringing me except loved ones close family members & sometimes they get worried when they can’t get through my phone is in immaculate condition but i want it changed because I’m home alone & i would really be happy if you could understand my concerns & replace my phone so i can be happy with your services again i do have a 24 months warranty but my phone is my lifeline in my poorly condition & would really appreciate if you could let someone who is highly ranked with Vodafone preferably a manager to hear my concerns & take immediate action to replace my phone & make me a happy vodafone customer again i hope to hear from you Asap thanks
Up to six family members will be able to use this app with Family Sharing enabled.