Oral-B 4+

I like this app, got to admit. It’s a bit daft I suppose having an app to help you clean your teeth, I’m an adult, I’m perfectly capable! Lol. Having said that, it makes it fun and turns something boring into an event (hey, this is the year of lockdowns, got to find excitement where you can!) I’m enjoying tracking my progress and I got this toothbrush because my dentist said I was pressing too hard and it admonishes you for that, so that’s good too. Have had no problems connecting every time. I don’t know about the mouth segment tracking as I bought a mid range brush that just uses a timer in the app. Only thing I would request is that it would be great if the data synced up with Apple Health. Other than that, fun little app! Thanks.

Update: Discovered it does sync with Apple Health, so cool. Yes, this app isn’t necessary, but then surely most people knew that? Can an app be necessary that tracks cleaning your teeth? No, so chill out on your expectations and just have fun with it.

Dec-30-2020: Thanks for your five-star review! We’re so glad to hear that you’re enjoying using our app, and that is has given you a bit of excitement this year :)

Your Oral-B Team

In theory, the app is great. In reality, not so. It doesn’t run smoothly and for a while, it would force close immediately after I finished a brushing session. Don’t even get me started on the accuracy of the streaks. Periodically, it logs me out of my Oral-B Me account which is very frustrating as I usually forget my password. It takes about 10 minutes for the email with the password reset link to come through which isn’t too long really but feels like forever when I’m waiting for it. When I finally log back in again, I find I have to reselect my goals and app settings. The app also never remembers when I changed my brush head which means I constantly get reminders to change it even when I have told it that I am using a brand new one. I’m excited when I see the app has been updated but every time none of the bugs have been fixed or there just seems to be more issues. It seriously needs some work on it. I’ve had it for over 2 years now and I’m just experiencing the same issues over and over again! It’s just app I use to brush my teeth - it shouldn’t have to be such an inconvenience!

To answer your questions, I have the Genius 9000 toothbrush and an iPhone 11 running iOS 13.4.1. The firmware is SW-Version 11 and P-Version 3.

Sorry to learn that the update on our app seems to have caused you some issues at the moment. Please could you let us know which toothbrush you have, the model of iPhone you use and the version of iOS you're currently running? Your Oral-B Team.


Hi there, thanks for leaving a new review.

We appreciate that you’ve been using the app for such a long time, but we’re sorry to hear that you feel disappointed. We’d really like to help, as we can understand how frustrating it must be when the app has crashed, logged you out, or messed up your brushing streaks. Could you let us know what Oral-B brush you have, iPhone and its iOS version? If you could include the firmware version as well, that'd be great. You find this under Toothbrush Handle in the app settings. Speak soon.

Your Oral-B Team


Thanks for the additional info. We have asked the App Developers if they have any idea why this might be happening. As soon as they come back, we will update our response. Thank you for your patience.

Your Oral-B Team


Hi there, we’re very sorry about the late update of our response.

The technical team have now let us know that these issue should be resolved with the new app version 8.0, a completely new application with a new code base, which will be released within the next few weeks. Again, we’re very sorry for the inconvenience and we appreciate your patience.

Your Oral-B team

The app is really good at connecting to a brush and syncing, and it’s great at giving apple health its data. However, the rest is not so reliable.

The detection of which quadrant you are brushing worked flawlessly for about a week, then just stopped with a very specific bug. It starts showing you are brushing a different quadrant to the one you actually are, always a mirror of it, either too to bottom or side to side. Then after a second or so it will flick to showing you brushing the correct quadrant. But it will not ever move off that quadrant, no matter what, so you get a low brushing score because it thinks you spent 3mins hammering just a few teeth and ignoring the rest. I tried resetting my phone, nothing, I tried reinstalling the app and it did the same thing but this time accurately followed me brushing my lower teeth but wouldn’t record me brushing the upper teeth.

Considering this AI feature is being advertised heavily on their high end brushes, for what I’m actually getting, I may as well just gone with a cheaper one. Also the achievements don’t work at all, but I don’t care about those.

Hi Sheng-Ji, thanks for leaving a review.

We’re sorry to hear that you’re experiencing some problems with the AI tracking in the App, and we can understand how frustrating this must be. The App Developers are aware of this issue, and our technical team is currently working on the new app version 8.0, a completely new application with a new code base, which will be released within the next few weeks and should resolve this. Again, we’re very sorry for the inconvenience and we appreciate your patience.

It's unfortunate that you are also having some issues with the achievement, and although you mentioned that you did not care for this feature, we’d more than happy to help with this if you’d like. If so, can you please let us know what iPhone model you have, its iOS version, and the firmware version? The firmware version can be found by accessing the App settings, pressing Toothbrush Handle, and scrolling all the way down on the page. What problem are you having with the achievements? Speak soon.

Your Oral-B Team