Patient Access saves you precious time by providing online access to your local NHS GP services, meaning less time in waiting rooms and less time on hold.

With Patient Access you can:

* Book, view and cancel appointments
* Order repeat prescriptions with automated delivery to your preferred pharmacy
* View your medical record, including test results, immunisations and allergies
* Securely share your medical record with healthcare professionals
* Send messages securely to your GP
* Sign in quickly, easily and securely with Touch or Face ID

Your local GP may not offer every Patient Access feature. Ask at your practice to find out which are available to you.

You must be a registered patient at a participating practice to use Patient Access.

What's New

Version 2.1.1

This release includes various bug fixes and enhancements including:

-We've made some improvements to signing in via Touch ID/Face ID.
-Fixed an issue where some users couldn't open a shared record.
-Fixed an issue where some users couldn't open the medical record.

Did you know most of our enhancements come from your feedback?

We are always looking for ways to improve our service. Join our Patient Panel today an give us your views and ideas on a range of future developments. Simply visit:

Ratings and Reviews

4.8 out of 5
56.3K Ratings
56.3K Ratings
Ly silo

Nowhere near as good as the old system

I agree with most of the other comments. This system, which replaced the original, was supposed to be a big improvement. Not so!! As already stated by another reviewer, when ordering medications I can no longer track progress. The old system would have a status report such as “Requested” and “Processed” so you knew when to pick up at the pharmacy. Surely this new and supposedly improved system could incorporate such a facility. The site also often crashes with notices saying “Please try later”. This just isn’t good enough when you want to arrange an urgent GP appointment! The site is nowhere near as user friendly as the previous system and I’m considering going back to the old method of sitting on the ‘phone trying to get through to my GP Practice and dropping in paper medication requests. Currently it would be quicker and far easier! Please sharpen up your act!!!

Developer Response


Thanks for your feedback - i hope you'll update to our latest version that makes the status of your medication request much clearer.



Absolutely awful!

I have a saying - if it ain't broke, don't try & fix it. But that's exactly what's happened here. They've taken something which was pretty good on the whole, working quite well for the most part, but ruined it for goodness-knows-why to the point where it hardly works at all. There are ALWAYS issues just for logging in in the first place, between numeric User ID (however you get one?!) and email address. Then there's everything else - by no means user friendly; difficult to find way around / a lot more long winded; information not clear, too much visual 'noise' / wasted screen space; there are only 3 jobs this has to do which were just about ok before - booking appointment with GP, ordering repeat prescriptions, seeing confirmation and progress of those. All now really screwed up. Much more difficult, now, to do either of those with this app; utter rubbish!

Nick Name Snr

Destroyed by geeks and nerds with delusions of competence.

This is typical of something happening all too frequently - efficient, straightforward apps getting into the hands of techies with a degree of confidence that convinces them they don’t need to actually test the consequences of the havoc they’ve generated. This country is cursed by such incompetent arrogance. The real tragedy is that no one connected with Patient Access actually reads these reviews so nothing gets done. Maybe one day Patient Access will realise they’ve been stitched up; the least they should do is ask for their money back and get the job done by someone with a bit of expertise.
It is actually possible to trace the progress of a repeat prescription request, but it’s not obvious or straightforward. As I say, no one seems to have tested the app to find this out.


60.5 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
Rated 12+ for the following:
Infrequent/Mild Medical/Treatment Information
© 2018 Patient Platform Ltd


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

You May Also Like