By White Key Apps Limited
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Welcome to the FREE mobile app that puts you in control of your PayPlan account… anytime, anywhere, on your mobile phone.
Who can use the app?
This app has been designed exclusively for PayPlan clients and can be used by new clients wishing to setup their PayPlan account as well as existing clients who are already in one of the following debt solutions:
• Debt Management Plan (DMP) – with PayPlan
• Individual Voluntary Arrangement (IVA) – with PayPlan Partnership Limited
• Individual Voluntary Arrangement (IVA) – with PayPlan Bespoke Solutions Limited
See below for more information about PayPlan.
Take a look at some of the features that let you manage your account quickly and easily online, so you don’t have to call us:
• Make secure debit card payments into your debt plan
o We accept online payments using all the following debit cards: Visa Debit, Visa Electron, and Maestro
o Online payments are handled securely by SagePay
o Your online payment will be credited to your debt plan account within 4-5 days
• Send and receive secure messages
o Use your secure online mailbox to send messages to us, and receive replies
o Keep track of all your correspondence in one place
• Review your latest income and expenditure budget
o Check your latest income and expenditure budget online
o If anything changes (up or down), you can let us know quickly and easily by sending us a secure online message
• See your list of creditors and outstanding debts
o Review all your creditor account numbers and contact details online
o Keep track of where you’ve got to with repaying your debts to each creditor
o If a debt has been sold on to a debt collection agency, you can view details of the new and old debt owners
• Keep track of all your payments, and what’s been distributed to your creditors
o View the complete history of all the payments you’ve ever made to us
o Check what’s been distributed to which creditors on which dates, and the payment status
• Send documents to us
o Scan and upload documents
o Or simply take a photo on your phone and upload it straight into your PayPlan file
o It’s the quickest and easiest way to send us any documents we may need to manage your debt plan – payslips, bank statements, creditor letters, etc.
• Check and update your personal details
o Review all the personal details we currently have on file for you
o If you need to make any changes, you can update your details instantly online using the app
o You can also change your app login password at any time in the Personal Details area
Download the FREE PayPlanPlus app today, and keep in control of your debt plan whenever you want – and wherever you are!
At PayPlan, we’ve spent over 20 years helping people to deal with their debts and get on with living their life.
Every year, we offer comprehensive guidance to more than 80,000 people in the UK who are struggling with their finances.
We understand the effect that debt can have on your life, but we believe that living with debt shouldn’t have to mean living in despair. Our aim is to help you find a way out of debt, so you can take back control of your money.
Don’t face your debts alone. If you’re struggling to repay what you owe, contact PayPlan today for FREE confidential help and advice.
What's New in Version 1.12
Thank you for downloading and using the PayPlan Plus app.
In response to client feedback since we launched the app, we have now made lots of improvements in this new release…
NEW ‘document store’ – we’ve created a new document store where you can view all the paperwork and documents we have sent you
NEW ‘Help’ section – we’ve added a new Help section, which is full of useful information about your debt plan
NEW ‘pincode’ option – you can now choose to set up a 6-digit ‘pincode’, so you can log in quickly and easily, whilst still keeping all your personal data fully secure
Alert ‘badges’ – we’ve added ‘badges’ to clearly highlight any new alerts you need to read
Easier navigation – we’ve simplified the navigation and side-style menu, so you can easily find your way around, and get to what you need quickly
Clearer wording – we’ve reviewed and updated some of the wordings, so it’s easier to understand what you need to do, and when
Refreshing new look – we’ve given the app design a bit of a makeover