IMPORTANT: This application will only allow you to report faults and damage to the distribution networks managed by Scottish and Southern Electricity Networks, and view power cuts in the same areas. If you are outside these areas, the app will ask you to call 105 the national power cut number, or you can contact your energy distributor for information.
We aim to keep our mapping system as up to date as possible.
You can report to us, and receive updates from us, on power cuts and other issues with your power supply, as well as any damage to network assets that you may see.
You are guided through the reporting process, and advised on what information is required on the way. In damage reports a photo is asked for, as this provides much more information more quickly than completing text.
At the end you will be provided with a reference code which can be used if you need to call us about the fault or damage.

You are also able to view all the current power cuts within the Scottish and Southern Electricity Networks areas.

Information available includes:

Fault reference number
Emergency service centre number to call for more information or to report other power cuts.
Areas affected by the network faults (by post code)*
Time the power went off
Time the next status update is due*
Time an engineer is expected to arrive*
Time the fault should be fixed*

*Where available

The app displays pins on a map overlay showing areas affected by current power cuts. Tapping on this pin gives you a link to more information about the problem. Power Track also provides a summary list of reported power cuts.
Customers can register (and subsequently un-register) to receive automatic updates on any current power cut(s). These updates include:

Time the next status update is due*
Time an engineer is expected to arrive*
Time the fault is expected to be fixed*
Confirmation that the fault has been resolved*

*When available

Note: When the fault has been resolved it will no longer be visible on Power Track and the Push Notifications will no longer link to the fault.

In normal circumstances each reported power cut will be represented on the UK map by an individual pin. Where we have a number of concurrent power cuts in a particular area a merged pin will be displayed in the centre of the affected region. When a customer zooms into this region of the map the merged pin will split out into the individual fault pins.

There may be situations when severe weather conditions occur, which affects a large part of our network area(s).
In these situations Power Track will provide an update for the whole affected area rather than for individual faults.

What's New

Version 3.0.106

This release update provides performance enhancements as well as a fix for a bug which caused Power Track to crash for some users

Ratings and Reviews

3.4 out of 5
8 Ratings
8 Ratings

Dreadful ‘upgrade’

The latest upgrade to this app. is awful, the map is too small and difficult to zoom so you can easily see the affected area, the previous version was much better.

Make the map more user friendly and you will get more stars from me.

Bill from Fordingbridge

Latest version 5/7/18 Useless

Do not upgrade. The simplicity has gone, the maps are useless and too much extraneous rubbish.

Please tell me how I can report a power cut in my area from my iPad when my wifi will be down?

Developer Response

We’re sorry you're unhappy with the new version Bill. Although there is now more content in the app, this was done off the back of our customer feedback to be able to provide more services through the Power Track App.
If your device relies on WiFi, then you will not be able to access to app, however, most of our customers have a 3G or 4G enabled device which in a power cut should still operate as normal.


Needs faster updates of outages

Had a power outage for 30 mins, but nothing appeared on the app, despite SSE being aware of the issue in the call centre. Surely the whole point of apps like this is to reduce calls to the call centre? Save me the hassle, save SSE the cost. SSE need to make the update process much faster for this app to be useful.

Update: this app really couldn't be more useless. Just had an update that the engineer will be on site in 22:15 and power will be back on at 05:00. It's 21:15 and power has been on for 45 mins now. Thankfully SMS updates from SSE are more accurate.



36.9 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch.
Age Rating
Rated 4+
© 2018 Open Grid Systems, SSE PLC


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

More By This Developer

You May Also Like