School Gateway is the easiest way for parents to interact with their child’s life at school.
Your school controls the information shared with you - this can include, free in app messaging, attendance and absence notifications, online payments, making bookings for clubs, viewing timetables and much more.
• Your school must have School Gateway before you can use this app.
• To register/login your school must have your email address and phone number on their system. If you can’t log in, please check these details are up-to-date at your school.
• Your app will automatically display information for multiple children /schools as long as the schools use School Gateway. Please check your email address and mobile number at all your schools match.
• If other members of your family want to log-in please make sure their email address and mobile number are also registered with the school.
• You must turn on push notifications for the app to receive messages and updates from your school.
Version 2.8.1 (53)
We've been listening to your feedback and have made it possible to pay for multiple items in a single transaction. Say goodbye to entering card details over and over again. Together with the ability to set up Instant Bank Transfer, paying via the app has never been faster or easier.
The eagle eyed amongst you will also notice several small UI improvements.
Let us know what you think! Email your feedback and suggestions to ParentSupport@schoolgateway.com. If you're enjoying the app, please leave us a rating and a review.
Ratings and Reviews
Slow to update School messages
This is the first review I’ve done so bear with me...
I was told to download this app when my kids moved up to secondary so have had it a year and half now. I use it mainly to send and receive messages to School, to check on achievements/consequences, attendance. The first year, with one child was adequate (not brilliant, but did the job). Now my youngest is on there, the whole process of communication has slowed down incredibly. School say they’ve sent messages to me but I don’t receive them through the app until at least a day later. I’ve sent countless messages through the app that are either received late or not at all, by School. I’ve tried signing out and back in again, checking for updates, but it never improves. The app says achievements to a certain date, but those achievements don’t show for some time (2 weeks at worst). It is getting quite frustrating now and I think I need to revert back to email to communicate. I’ve given 2* because I do find payments effective and on a par with regular bank payments (not bank transfers which take 2 hours), and is very easy to use. That will be the only reason I continue to have the app as the school is cashless now.
I'm sorry you're having problems with the app. Please contact your school who can raise a case with our Support team to resolve the issue.
Very frustrating, lots of major problems
Had numerous problems with this app.
Thought the updated app with more info was brilliant, but the payment system is ridiculous.
If you pay via card details (which you have to type in every time) it takes a ludicrous amount of time to show in account, seriously in this day & age why does it take over 12hrs to get into the account??
The only response from the school is “top up 12 hours in advance by card or make sure cash via machine is done before the beginning of school” there must be numerous parents that have problems with this, as the school emails all the time, reminding us children without the card or money on the card won’t be fed, so top up at least 12 hours before use.
If you pay via bank details (on website) it shows instantly but takes the payment from your bank a week later, messing up my banking.
Top up machine in school often not working.
Plus why is it a minimum of £10 each time?
For my son to see his timetable he needs same access info as I have? (Which is probably why you need to enter your payment details every single time?!)
So many problems. Mainly meaning lack of lunch funds, thus lunch - as the school doesn’t accept cash, this is a huge issue.
Thank you for your feedback. Regarding payment for lunches, please contact your school if the balance isn't updating as you would expect. Regarding the app, are you able to log in now?
Would like a basket added please
Hi. My secondary school has been using the app for communication only, and now my primary school have started using the app for communication, payments and consents.
After a couple of issues recently where the app kept telling me I couldn’t log in because it was open on another device (it wasn’t), I am now happily using this app. However.
One huge improvement for me would be to add a basket or checkout function. Currently if I am paying for dinner money, and a school trip I have to enter my card details in for each thing I am paying for. It would be so much easier if I could add to basket and then add card details once only at the end.
Thank you for your feedback. Having a basket in the app is on our Wish List for future improvements. Meanwhile it is possible to pay using Instant Bank Transfer. Once you've set this up using the School Gateway website, you can make payments in the app without entering any card details. Please contact your school to find out more.
Up to six family members will be able to use this app with Family Sharing enabled.