Stay up to date when you’re on the move.
Get live journey updates and buy tickets on your phone with the ScotRail train times and tickets app.
Download our free app to:
• Buy train tickets and collect from a ScotRail ticket machine ten minutes later
• Check live departures and see where your train is in real time
• See the status of the ScotRail network and details of any disruption
• Save your recent searches to favourites – just tap the star
• View all ticket purchases through My ScotRail
• Contact us, report crime on the railway and view FAQs from the menu
• Sign up for email alerts
The app is free, with no booking charges or credit card fees for buying tickets. Download now to get started.
General improvements and bug fixes
Ratings and Reviews
Useless for Smartcard visibility
After getting a smartcard I thought this app would display and let me track my purchased smartcard tickets; it does not! Therefore I have to either retain my email confirmation or set a separate reminder to remember what train I’m booked on. The app is currently good for train time information and for booking tickets and sending them to the smartcard; but as the app is part of the advertised smartcard package, it falls short of delivering.
The USP of the app does not work, so your left with a mediocre train booking app which currently fails to stand out from the crowd... come on Scotrail update the functionality, so that positive word-of-mouth experience spreads rather than disappointment 🙁
There seems to be a disconnect between loading a smartcard using NFC and updating the app with purchased tickets. The tickets don’t need to be uploaded to the card for the app to report them... just send the info from your servers to the app 😡
Spent £90 on a monthly ticket on the smart card. Had to explain to two conductors and two barrier staff why my smartcard wasn’t working (‘a known problem’- unknown by any staff apparently. Who knows if I’ll spend tomorrow talking to the same people, showing them an email confirmation because it doesn’t show that I’ve actually spent the best part of £100 on the app.
More constructively- why two logins for season and ‘normal’- and why do I get caught in a hellish sign in journey through your app? Also, your app is the same as the site- why, when you have awful sign in capability, terrible ux and broken functionality- plus no apparent use for the ‘smart’ function- would I use the app at all? Perhaps should have spent more on development and explanation of the proposition rather than spending it all on smart slogans and bright posters. Next month the app will be deleted and I’ll be back to paper.
Terriable: mind the gap
Having used the app for train information before I knew it was nothing more than a wrapper for a unresponsive website. However after getting a smart card one would expect that the functionality and workflows to be in keeping with the ethos of “smart” and easy. That could not be further from the truth.
The app is as reliable as Network Rails signals and the app is so cumbersome for adding a season ticket that I gave up. I cannot believe this app has passed any internal UX planning or testing. This needs URGENT attention. Strip it back to basics.
Simple functionality to: 1. topup smart card and 2. check train times. It’s simply two workflows. The app as it stands seems to ask me every second page for login information with tiny desktop input fields and fiddly button that are hard to hit. Please please stop promoting smart cards until this app has been massively updated.
Up to six family members will be able to use this app with Family Sharing enabled.