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Shell

By Shell Information Technology International B.V.

This app is only available on the App Store for iOS devices.

Description

The Shell app provides you a faster and easier way to pay using our Fill Up & Go mobile payment service. You can also collect points and rewards with the Shell Drivers’ Club.

OUR MOBILE PAYMENT SERVICE
We know people lead very busy lives. Sometimes you don’t need coffee, milk or groceries from our shop. Sometimes you just want to fill up and go.

That’s why we’ve introduced a speedy mobile fuel payment service that gets you back to where you need to be. Using Apple Pay, Android Pay or PayPal, select your payment of choice to pay for your fuel quickly without queuing up in store.

We call it Fill Up & Go. And it’s available at a Shell fuel station near you.

To use, simply select how much you want to spend and confirm the pump number. Then just fill up and go. It really is as simple as that.

PAY FOR YOUR FUEL THROUGH YOUR CAR
We now allow Jaguar and Land Rover drivers* to use Apple Pay or PayPal via their car's touchscreen to pay for fuel at selected Shell service stations in the UK.

*This functionality is available to Jaguar and Land Rover owners with vehicles from 2014 that have InControl Apps technology installed.

OFFERS
Receive personalised offers through Shell Drivers' Club or discover our latest instore and forecourt offers. Not a member? Reward yourself with money off Shell fuels. Register in app and get 50 points towards your first voucher.

NEWS & PRODUCTS
Be one of the first to know about our latest promotions, products and news on our Ferrari and Ducati partnerships.

STATION LOCATOR
Plan your next pitstop, find your next Shell station and a list of services quickly and easily.

360® VIDEOS
Get a front row experience and explore every angle of videos ranging from Motorsports to Shell's Eco-Marathon.

CONTINUOUS UPDATES
We really appreciate your feedback and the we are working really hard to continously improve the app for you.

Please note that continued use of GPS running in the background could dramatically decrease battery life.

What's New in Version 4.3.0

In this update we are bringing you simpler way to sign in:

- To improve the sign-in experience for our customers, we are we are introducing a new Shell account that combines access to services like Shell Drivers’ Club, Fill Up & Go and My Garage.

- To upgrade, all you need to do is follow the simple steps to link your services and create a new account. You can even choose Facebook to login with from now on if you prefer.

iPhone Screenshots

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Customer Reviews

Mickyst220

Did the upgrade and the app doesn't work ... absolutely crap ....... it's now Been 3 days and the bloody app still isn't working telling me I have no account, absolutely dreadful. For gods sake shell sort this out it's getting ridiculous .... just seen the reply to another user of your app , are you people thick or just plain stupid why tell just one user how to sort out the problem when there are a obviously many more . Update your app and make it easier to use before we all go to bp . After a week finally thought I'd cracked it but NO , did exactly what you are supposed to do and still saying wrong details NO THEY ARE BLOODY NOT . Absolutely disgusting from shell not what you expect from a so called trusted well known company ...... I did what the development response told me to do and guess what ? It still doesn’t work . You are a hopeless bunch of idiots ..... just a quick update on this farce done everything I was told and I mean everything by the book and .......... still won’t work absolute fu****g useless t****rs

Account migration fail

I know that Shell needed to consolidate the user accounts from the many services they have, but I honestly don't think they could have done a worse job of it than they have done.

So I'm on the forecourt trying to use Fill up and Go and ... oh wait, this is when they tell me I need to create a new account. Hmmm... I reckon an in-app notification would have been the ideal place to give me this rather important news. Ethnographic user experience: Fail.

Ok so I set it up at home, excited about using Fill up and Go on my next trip to the petrol station. When the magical moment finally comes I pull out my phone, click on Fill up and Go and ... oh... it's asking me which account I would like to link my Fill up and Go to... ok so I persevere. It asks me to sign in. Cool, that's quite easy. Then it asks me for my 5 digit pin, which I have NEVER used cos i just give Touch ID my thumb print. Then it reckons my mother's maiden name is wrong. Yawn, boring... BP is closer to my house anyway. Total user experience: Double fail.

Rubbish

I have tried to contact customer support 4 times on the phone without joy (even requested a call back twice), have emailed via he app three times and via the website twice and have had no response in the two weeks since trying to "upgrade" my account via the Apple shell app.
Since the upgrade I have reset up the "new" account as directed but my app no longer show any details of my card or points and if I try to login online I get a "please wait, we are setting things up for you" message which never changes!!
So frustrating. I've not used the app since as I'm not convinced it works at all anymore and am considering changing my fuel provider.

This is simply inept and negligent to issue an app that clearly hasn't been properly tested before issue. Currently I've no idea how many points I've missed out on since this fiasco!

Shell
View in iTunes
  • Free
  • Category: Navigation
  • Updated:
  • Version: 4.3.0
  • Size: 95.4 MB
  • Languages: English, Arabic, Bulgarian, Chinese, Czech, Dutch, French, German, Hungarian, Indonesian, Polish, Slovak, Spanish, Thai, Turkish
  • Developer:

Compatibility: Requires iOS 9.1 or later. Compatible with iPhone, iPad and iPod touch.

Customer Ratings

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